Mercedes-Benz of Delray

Smooth transaction after buying from out of state. Our sales agent, Justin Kashi went above and beyond to keep us abreast of all processes and vehicle was delivered in Indiana 2 days after it was picked up by shipping company. Justin replies to all texts and picks up calls whenever needed. He is one of a kind and I hope all the agents at this dealership are the same. I am very impressed. Their customer service is like the Chick Fil A of car sales with a fine dining flair.. TOP NOTCH.

I'm really am sorry I have to type this but it is 100% true. ( Update) Purchasing a car at MB of Delray Beach was probably the worst dealership experience I have had since I started purchasing new cars in 1982. Horrible. Arrived on 6/12/25 at 8:40 am at Mercedes Benz Delray Beach to trade in my 2018 MB E400 Coupe and purchase a 2025 MB CLE53 AMG. I was there from 8:40am until 3:30pm and didn't even come home with the car. I don't think this car was even prepped at all by the dealership. Disgraceful. On a $95,000 car? Terrible. The vehicle was dirty upon delivery. They delivered it to me outside. Imagine that. Outside! First time I was ever delivered a new vehicle that wasn't inside a new car delivery bay. Plastic was still covering the AMG door sills. Dirt build up on the edges of the PPF that the car comes with. The rocker panels of the car were dirty. The car that I was trading in and just drove 133 miles to Delray from Naples was cleaner than the new car they gave me. I came with my tire pressure gauge because I've learned from experience to check the tire pressure. Every tire was near 50 psi. According to the car labeling, it should be 41 front 39 rear. Didn't they even check it? Imagine if I drove home at 50 PSI. It would have felt like driving on bricks.' At around 12 pm, I was sitting in the car with Ron Miller, the salesman, and decided to check the convertible roof. It would not open. No one (not VPC in Brunswick or the dealer who has the ultimate responsibility) checked to see if the convertible roof worked before delivering the car to the customer. How can that happen? I remember getting check lists from other dealers including MB that showed the tech went over the entire car. Not here. They brought it to service area to repair it. Three hours later at 3:00pm, I told them I cannot wait much longer. Give me an UBER home. General Manager Clifford Bush asked me to give it to 3:30pm. They wouldn't give me an Uber home but would give me a loaner. I drove home 133 miles to Naples, FL in such pain from my neck area, it was unbearable. I also dealt with the Sales Manager, Joseph Cardella, who showed empathy. According to them, they were taking a latch off of another cabriolet and switching it with my broken one. By 3:15pm, they realized that a sensor (so they told me) that had to do with the latch needed to be replaced and unfortunately, that part couldn't be taken off of the donor car. They had to order that part and said it would be there the next day. They said they would deliver the car to me and pick up the loaner car. I told them I want no one driving my car but me. They will deliver it on a flatbed. What a disappointment. Who knows when that will be? I called MB USA and made a complaint and was given a case number. I am actually concerned as to what else might be wrong with the car that I did not get a chance to check. What kind of shape will it be in when they deliver it to me? I don't know. I feel like cancelling the deal. I'm not saying they weren't empathetic and not embarrassed about this debacle. They were very apologetic but it was not enough. I can't believe that my salesman, Ron Miller would allow a car that he sold to be delivered in this condition. I can't believe any salesman would allow this. They live on reputation. Ultimately, he has to shoulder the blame. I guess he didn't care enough. Through all this, I did not raise my voice once. I am sorry but I cannot recommend this dealership. This shouldn't even happen on a $30k car, let alone a $95k car. I am so disappointed and sad. Update 6/13 They've ordered a microswitch for the convertible roof to replace. After installing one, Mr. Baldwin , the Service manager decided to order another one to replace as well to make sure everything is fine. Of course, that delays it until the part arrives hopefully on Monday, 6/15/25. They are trying. I told the salesman that I expect the car to be delivered in impeccable shape.

Just bought my second Mercedes at Delray. Since I had good success working with Justin 2yrs ago, I gave the duo another shot. Again we made a deal painlessly and drove it home last night. I highly recommend the dealership and especially Justin. Jeff Okun

I thought the dealership was trying to ghost 👻 me until I went back to get things straight

The staff was friendly and courteous. The appointment set up was punctual and carried out without any problems. The salesman was helpful and attentive. I would certainly consider Mercedes-Benz of Delray again for future car purchases.

We returned to Mercedes of Delray to purchase a new car, as repeat customers. We are happy with the sales professionals as well as service department. Alan was our salesman and provided a seamless transition from one car to another, he also provided home delivery.

I felt very misinformed and betrayed by this dealership,in reference to service,will not return to this dealer,it's all about making money and cares for their customers, already filed a complaint with auto nation,in reference to my experience at Delray Beach Mercedes Benz

Great experience with honest quote, no secrets or hidden fees. The transaction was quick and easy. It was much appreciated. Alan and Darren were easy to work with had everything ready when I arrived.

was talking for a week with a salesmen about the purchase of a used GLK on the way to the dealer after setting up an appoint to test drive and drive, i get a call saying the car has sold.

Was pleased with all my needs , salesman could not have been more helpful and corteous.