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Serra of Jackson

(503 reviews)
Visit Serra of Jackson
Sales hours: 8:30am to 8:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (731) 868-4855 (731) 868-4855
Used (888) 482-1516 (888) 482-1516
Service (877) 548-8594 (877) 548-8594

Inventory

See all 586 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2010.
Serra of Jackson TN offers many automotive products and services to our Jackson TN area customers. From quality new CADILLAC Chevrolet Buick GMC and Kia vehicles to used cars we know anyone looking for a vehicle in Jackson will likely find what they want at our dealership. We carry a comprehensive line of CADILLAC Chevrolet Buick GMC and Kia vehicles including the Chevrolet Malibu Impala Aveo Corvette Avalanche Tahoe Silverado CADILLAC CTS SRX and Cadillac DTS making us a good choice as your Jackson TN CADILLAC Chevrolet Buick GMC and Kia car dealer.
WE VALUE YOUR TRADE! WE ARE OFFERING TOP DOLLAR FOR TRADES OR WE'LL PURCHASE IF NOT TRADING

Service center

Phone number (877) 548-8594

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(503 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra of Jackson from DealerRater.

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Brian Russell was amazing and very helpful!

Brian Russell was amazing and very helpful!! We had no intentions of buying a car but left with a BEAUTIFUL 2023 Lexus RX 350

Brian Russell was amazing and very helpful!

Brian Russell was amazing and very helpful!! We had no intentions of buying a car but left with a BEAUTIFUL 2023 Lexus RX 350

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Good service, good seating area with a TV, popcorn and

Good service, good seating area with a TV, popcorn and coffee as we waited for service on my car. No complaints here!

Good service, good seating area with a TV, popcorn and

Good service, good seating area with a TV, popcorn and coffee as we waited for service on my car. No complaints here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Knowledgeable sales staff, large inventory, and fair

Knowledgeable sales staff, large inventory, and fair pricing. I would consider using them again in the future.

Knowledgeable sales staff, large inventory, and fair

Knowledgeable sales staff, large inventory, and fair pricing. I would consider using them again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Call Wayne quick and responsive to customers needs even

Call Wayne quick and responsive to customers needs even when we have to change our schedule appointments. I work well with us. Great job.

Call Wayne quick and responsive to customers needs even

Call Wayne quick and responsive to customers needs even when we have to change our schedule appointments. I work well with us. Great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very good experience, no hassling high pressure tactics,

Very good experience, no hassling high pressure tactics, very easy to work with, good service

Very good experience, no hassling high pressure tactics,

Very good experience, no hassling high pressure tactics, very easy to work with, good service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Spence! We’re thrilled to hear that you had a great experience with us at Serra Chevrolet Buick GMC Cadillac. We strive to provide a hassle-free and enjoyable service, and it's fantastic to know we met your expectations. We hope to assist you again in the future! Sincerely, Your Friends at Serra Jackson

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As for the dealership they provided quicker service than

As for the dealership they provided quicker service than first stated. The rental car/loaner car service needs improvement.

As for the dealership they provided quicker service than

As for the dealership they provided quicker service than first stated. The rental car/loaner car service needs improvement.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this feedback about your recent experience with us. We appreciate your comments on our service speed and will take into account your observations about our rental car service. If there's anything further you'd like to discuss, please feel free to contact us directly. Sincerely, Your Friends at Serra Jackson

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Great service.

Great service. Short wait. Great work done on car.Friendly, qualified staff. Clean waiting area.

Great service.

Great service. Short wait. Great work done on car.Friendly, qualified staff. Clean waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We’re thrilled to hear that you experienced great service and efficient work on your car at Serra Chevrolet Buick GMC Cadillac. Our friendly and qualified staff always strive to provide a clean and comfortable environment for our customers. We look forward to seeing you again for your future automotive needs! Sincerely, Your Friends at Serra Jackson

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Always a great experience with wonderful staff.

Always a great experience with wonderful staff. They all smile and greet me, and keep me updated on everything done

Always a great experience with wonderful staff.

Always a great experience with wonderful staff. They all smile and greet me, and keep me updated on everything done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Amanda! We're thrilled to hear that you always have a great experience with our wonderful staff at Serra Chevrolet Buick GMC Cadillac. Keeping you informed and comfortable is our priority, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

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Always gets you in on time and never takes as long as you

Always gets you in on time and never takes as long as you are told. Always very professional.

Always gets you in on time and never takes as long as you

Always gets you in on time and never takes as long as you are told. Always very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review, Jeff! We truly appreciate your kind words about our timely service and professionalism at Serra Chevrolet Buick GMC Cadillac. We strive to provide the best experience for our customers, and we’re glad to hear we met your expectations. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

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After multiple services and a great deal of money spent,

After multiple services and a great deal of money spent, the vehicle problem still exists. But, the staff is very nice.

After multiple services and a great deal of money spent,

After multiple services and a great deal of money spent, the vehicle problem still exists. But, the staff is very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate your kind words about our staff at Serra Chevrolet Buick GMC Cadillac. We understand your concerns regarding the ongoing vehicle issue, and we encourage you to reach out to us directly so we can work towards a resolution. Your satisfaction is important to us, and we are here to help. Sincerely, Your Friends at Serra Jackson

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See all 503 reviews