MINI of Las Vegas

Absolute joke of customer service, communication, and organizational functions. BMW/Mini corporate relies on their dealerships to handle every problem. If they can't, then you are SOL or driving to San Bernardino, the nearest alternative dealership. On top of no communications, my car has been returned to me numerous times with the same problem clearly present. Did they not even look at it because if they did, then it shouldn't be there anymore. At this rate, I don't have much expectations for Mini other than to stick to what's legally obligated of them. The hours I have spent attempting to resolve this is not acceptable, especially when I am the customer/car owner here... As a fist (and now certainly one) time Mini owner, I find it extremely disappointing, frustrating, and neglectful. It's been a year and a half of absolute xx. DO NOT BUY A MINI - WILL GIVE YOU NOTHING BUT REGRET.

Xavier did a great job getting me into the car I wanted. They were all extremely nice and good turn around time.

I would not buy a car anywhere else. This is my second car from AutoNation mini. Everyone is so personable and makes the whole process extremely comfortable and easy.

Imagine my surprise on Christmas Eve, when my dashboard warned me to put air in my tires while driving down the Las Vegas Strip. Couldn't make the 275 mile drive back to LA without an emergency visit to Mini of Las Vegas. I was grateful to find them open on December 26th. They quickly assessed the problem: a screw penetrated my left rear tire on my lengthy trek for the holidays. Following their advice, I replaced two tires, since all my tires are six years old. Performed with aplomb while I waited in the dealership. Instead of losing money at a casino table, I invested in my Mini, thanks to the pros at Mini of Las Vegas. I drove home to LA with confidence, knowing that my car was handled with care.

Chris Uhles is top notch. He helped us get exactly what we wanted without trying to hard-sell us things we didn't want or need. If you're thinking of getting a Mini, Chris Uhles is the person to ask for and work with. I'm giving 5 stars to this dealership because Chris made it worth 5 stars.

I recommend you not do business with MINI of Las Vega, they are not honest. I was charged $2,200 to not fix a problem. I took my MINI Clubman to MINI of Las Vegas because of a loud rubbing noise coming from the front right of the car. In reviewing the problem with the service advisor, I pointed out that though not a mechanic, I am an engineer who has been around plenty of failing motor and pump bearings and this did not sound like a bearing problem. I paid roughly $200 to have the problem diagnosed. The service advisor came back to me with a diagnosis of a failed wheel bearing and a $2,200 estimate. I questioned the diagnosis which he affirmed and then I asked pointedly whether replacing the wheel bearing would fix the problem. The answer was “Yes”. I took the car in on a Tuesday. There was no loaner car available so I had to pay for a rental car for 3 days. Finally, a loaner car was available. That was a good thing because “repairs” took until the following Monday to complete. The service advisor called to tell me that my car was ready but there was another problem with the front right tire. I picked my car up paying $2,200 under protest and pointed out to the service advisor that I paid for repairs that weren’t needed and they didn’t fix the problem. Initially he denied that and then all he could say was, “I’m sorry.” I drove directly to Discount Tire with the same load rubbing noise that cause me to take the car to MINI in the first place. Discount Tire found a tire that was cracked inside and replaced it under warranty in a couple of hours. I called the dealership multiple times and most calls went unanswered. I finally got through and asked to talk to the service manager. No answer so I left messages requesting a return call on three successive days. No call. Finally, the loaner car was a huge disappointment. I drive a MINI because it is a fun car to drive. The new loaner was all sterile electronics and the MINI charm and driving experience are gone.

Service manager,Taylor Gilmore and service performed was excellent. MINI of Las Vegas is a great place to do business.

We experienced an excellent service in MINI Las Vegas. Sales Chris Uhles and the team were very helpful and professional!

Adrian was very helpful, he answered all my questions and followed up days later after my purchase.

Service was not completed as invoice stated. I am really disappointed with the fact that the tires where not checked. It opens the door that other services may have also been over-looked. Not for the 1st time, Shortly after we bought the car, mileage 8487, The oil change warning came on and later the tire pressure warning also.