Gettel Acura

I highly recommend Jeff Thompson (jthompson@drivegettelacura.com). He is an asset to his dealership. Jeff listens to your needs and goes the extra mile to make you an offer fair, honest deals, without the modern day add on that drive me crazy. If you're interested in an Acura, see Jeff; you won't regret it. l 5/26/2025

BUYER’S BEWARE, I am writing this review to hopefully help a future buyer be better informed about this dealership. A bit over a year ago, I purchased a luxury used vehicle from this dealership. The purchase of the vehicle on the sales side went well without complaint. Once you decide on a vehicle you are directed to the financial folks to finish the paperwork for purchase. This is when the issues begin. The finance department is tasked to complete the paperwork and sell you all kinds of ad-ons (warranties/ service contracts, etc). I typically do not purchase these items, but let them go thru the pitch. However being this is a luxury used vehicle with a lot of extra features, I did give it some thought. The finance person went thru the warranty and made several claims that these warranties cover typical mechanical issues, electronics and specifically the touch screen in the main console, which she commented costs about $6000.00 to repair. With back and forth conversation about that specific item and other coverage we decided to purchase a plan, which did cost upwards of $4000.00. Fast-forward to current, the vehicle began to have problems with the touch screen that control many functions within the vehicle. We took the vehicle into a Gettel dealership to have the touch screen checked out. The service department’s opinion was the touch screen needed to be replaced. Being a different dealership with in the Gettel group, we informed them we had purchased a warranty for these items and wanted to file a claim. A few hours later the service rep called us back and said the warranty company would not cover the touch screen. We explained to them that the finance person at the dealership said specifically this item was covered. So we contacted the warranty company directly and were given the same information. We then contacted Gettel Sarasota and talked to the finance manager about the issue. We were told that there is nothing he could or would do. We asked to speak to the GM of the dealership, which he has never attempted to contact us. If you chose to buy a vehicle from this dealership, please be aware the finance department stereotypical used car sales tactics to get you buy an extended warranty. The finance department misrepresented the warranty and quit frankly lied to us to get the sale. Considering the response from the finance manager and the lack of response from the GM, it concerns me and maybe would concern a future buyer that these folk know about the unscrupulous tactic to get you to purchase these warranties. Hopefully this review helps a future car buyer to make an informed decision about purchasing from this dealership.

Beware. I spoke briefly with Ray Khan (Internet Mgr) and was passed to Vlad Ivanovich. Since I am looking at cars from out of state, I had a few questions on the vehicle. Before asking them to look at the car on the lot for me, I asked Vlad if their dealership had any other fees required in addition to the purchase price of the car. I was told there were none other than "tax, license and title, pretty simple". Fast forward to the quote I received this morning showing an additional $2309 in fees and double the correct FL tax to be collected (per the FL DMV website) for a total of $3920 in xx. Deal with these guys with your eyes wide open.

Pleasant service experience. Jorge was very nice and had the car ready exactly when he said it would be. If we had needed to use the waiting area it was comfortable, clean, offered refreshments, and was dog friendly. All around it was a nice environment.

Kimberly Heath was great. She gave me estimates on the costs and updated me on the statis of my service.

The service advisor Jorge Mere was extremely knowledgeable about my concerns. The dealership was excellent they washed my vehicle before it was returned. Will recommend this store.

I leased a new 2024 Acura ZDX from this dealer, my salesman Jeff was great, and the sales manager Marcos was amazing 👏 Thank you for everything.

I recently purchased my second Acura from Gettel Acura. I had a great experience. My salesman Jeff was very knowledgeable, informative, pleasant and listened to what I was looking for. Mike in finance was very kind and knowledgable. I highly recommend this dealership for your next car purchase.

We came down on vacation and worked with Austin on buying a 24 MDX, he was wonderful to work with, not pushy and helped on everything we needed even after we got home helping with our plates. Highly recommend working with Austin!

Ann, the receptionist, saved my experience from being a disaster by simply explaining the process for a first time service customer & making sure a service advisor called me back to answer my remaining questions. This was something the scheduling department couldn’t manage to do & I waited a week before calling back a2nd time. Thanks Ann! The day of service was excellent!