Gettel Acura

River, Thank you for your outstanding review! It's wonderful to hear Chris Wesner took the time to understand exactly what you were looking for and helped you discover the Acura that was the perfect fit. His product knowledge, professionalism, and ability to listen to our customers are qualities that make him an outstanding member of our team. I'm also pleased our entire staff made your purchase such a positive experience. Thank you for your recommendation and for choosing Gettel Acura. We wish you many happy miles in your new Acura! Zachary Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Thank you so much for your heartfelt review and, most importantly, for your loyalty to Gettel Acura over the years. It truly means a great deal to all of us that you've continued to place your trust in our team for decades. Taga, Christopher, and I are grateful to have been part of your new Acura ADX lease experience, and I'm delighted to hear we made the process enjoyable and memorable. Your continued confidence in Gettel Acura is the greatest compliment we could receive. Congratulations on your new ADX, and thank you for allowing us to serve you once again. We look forward to many more years together. Zachary Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Thank you for the wonderful review. We are glad to hear that you were very happy with your Auto Butler service and that Chris was able to spend time helping you better understand the technology features in your Acura MDX. At Gettel Acura, our goal is to provide helpful, professional support before, during, and after the sale, including service care and vehicle tech assistance. We truly appreciate you choosing Gettel Acura and look forward to assisting you again in the future. Zac Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Trauma Surgeon, Thank you for sharing your feedback. We are sorry to see that you remain upset, but we do want to respectfully clarify the facts for anyone reading. This was the first time this Acura had been to our dealership, and the visit was scheduled for an IMS bearing recall. This type of recall requires an inspection first, and depending on the findings, parts may need to be ordered before the repair can be completed. The total time involved also included a holiday, which affected the overall timeline. During the visit, a separate concern regarding an engine-area noise was brought to our attention. Because that concern was not related to the recall, it required a separate diagnostic inspection. Our records show that authorization was signed for that diagnostic before the inspection was performed, and the recommended repair was declined. We also understand that, after learning what the additional concern involved, you decided to sell the vehicle. However, the diagnostic inspection had already been authorized and completed, and the charge was for work performed separate from the recall. We also want to be clear that our team worked to accommodate the requested timeline and complete the recall repair as quickly as possible. We respect every customer’s right to share their experience, but we also believe it is important that public feedback remain accurate and respectful toward our employees. Zac Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Thank you so much for the great review and recommendation. I am very happy to hear that you were extremely pleased with the service you received from our team at Gettel Acura. Austin does a great job taking care of his customers, and I am glad his no-pressure, informative approach helped make your experience a positive one. I am also pleased to hear that the rest of our staff was helpful and able to answer your questions along the way. We truly appreciate you choosing Gettel Acura and look forward to taking care of you again. Zac Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Thank you so much for sharing this. I am very glad to hear that your recent experience with Gettel Acura was pleasant, helpful, and positive. We have been working hard as a team to improve the customer experience, so it means a great deal to hear that those changes are being noticed. I am especially happy to know we were able to regain your confidence before you decided to shop elsewhere. We truly appreciate your business, your patience, and your encouragement, and we will keep working to provide the level of service you deserve. Zac Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Goruck2, Thank you for sharing your feedback. I am disappointed to hear that you left feeling frustrated, and I understand how unexpected charges can be upsetting when a visit begins with recall work. To clarify, your appointment was for the IMS bearing recall, which our team completed. During your visit, there was also a separate concern mentioned regarding a noise from the engine area. Since that concern was not related to the IMS bearing recall, it required separate diagnostic time to inspect and identify the cause. Our records show that the diagnostic was authorized before it was performed, and that the recommended fuel pump repair was declined since you decided not to keep the vehicle. Our team also worked to expedite the extensive recall repair in order to meet your requested deadline. We appreciate the opportunity to service your vehicle. Zac Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Goruck2, Thank you for your follow-up. I understand you remain frustrated even though our team has worked to serve you well. The recall repair and the separate engine-noise concern were addressed as two different matters during your visit. The diagnostic performed for the engine-area noise was unrelated to the IMS bearing recall and was authorized prior to our technician's inspection on repair order with signature. Following that diagnosis, our team provided recommendations regarding the fuel pump concern, which you ultimately elected not to move forward with since you were not keeping the vehicle. Regarding the loaner vehicle, We did not offer one to you at your initial visit since you shared that you had multiple vehicles but days later emailed me that you were left feeling disrespected because we offered a loaner to an elderly lady. At that time I offered a loaner to help with any of your transportation needs while vehicle was in the shop where you declined and requested us to expedite the repair, at which time we were able to work to accommodated your timeline. I respect your right to share your experience, I also believe it is important that anyone reading this review has a complete and accurate understanding of the circumstances surrounding your visit. We genuinely appreciate every customer who trusts us with their vehicle, and while it is unfortunate we were unable to meet your expectations on this occasion, we remain committed to providing transparent communication and professional service to every guest we serve. Zac Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

zac, i never authorized the 200 dollar charge. You can say what you want; I will admit, you tried to help me out since you didnt provide me with a loaner by trying to provide me with one at a too little too late concept. I just want consumers to know that your service department is full of serpents. Your big words in your response do not change the truth. I ll let the consumers interpret this how they want. feel free to chase me all over the internet cuz you know I am right and you will have to keep nullifying my reviews. Best 200 dollars ever stolen from me in my life.

Greg, Thank you for the wonderful review. We’re thrilled to hear Christopher Rodriguez provided exceptional training and took the time to ensure you were comfortable with your vehicle. His knowledge, patience, and professionalism truly set the standard for our team. We’re glad he made himself available for any future questions as well. We appreciate your trust in Gettel Acura. Zachary Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Bill, Thank you for sharing your experience. We’re glad our team made the process smooth from scheduling through completion. We look forward to assisting you again. Zachary Blaugh General Manager Gettel Acura 941-234-0308 [email protected]

Stephen, Thank you for the wonderful review. We’re thrilled to hear Kimber provided outstanding service to both you and your wife. Her professionalism, attention to detail, and care for our customers truly make her an asset to our team. We appreciate your kind words and your trust in Gettel Acura. Zachary Blaugh General Manager Gettel Acura 941-234-0308 [email protected]