Grand Prairie Ford

While we did not end up getting a vehicle, we did go through the process just decided last minute now is not the best time for the purchase. Ron Smi...th is a great guy, he went above and beyond to get the deal terms to exactly what I wanted. If you check them out make sure to ask for Ron.

After viewing a vehicle on Cars.com, there were only exterior pictures listed for a Ford Expedition EL stock #PB21916 on CARS.com and their own websit...e. In the contact the dealer section of Cars.com, I asked the dealer for interior pictures, with NO response from the dealer for a couple of days. Then, the GM at the dealer asked if someone followed up with me. I said no, and a day later, a sales rep sent me an e-mail asking if they could be of any assistance-nice generic message--but they didn't send me any interior pictures of the vehicle. I replied back to the individual, again asking for interior pictures, but to date (about a week later) have received no pictures. If you don't know what the product looks like, I'm sorry, but I'm not going to come to your dealership. This dealership obviously doesn't make customer service a high priority.

We were able to work a very good deal via the internet and text. Other dealers sold vehicles out front under us but not these guys. Vehicle was exactl...y as advertised and process was easy. In and out very quickly, which was appreciated because we had a 5 hour drive home.