Berlin City Auto Group

4.7
(337 reviews)
Visit Berlin City Auto Group
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (603) 290-5853 (603) 290-5853
Used (603) 573-9278 (603) 573-9278
Service (603) 369-4153 (603) 369-4153

Inventory

See all 330 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2019.
BERLIN CITY AUTO GROUP & OUR EASY PHILOSOPHY
Berlin City Auto Group has been one of New England's most highly respected car dealerships because customer service has always been a top priority and we deliver what we promise: an enjoyable car-buying experience that puts you in the car of your dreams at a price that won't break your budget. We have a huge inventory of new and used cars for sale trucks vans and SUV's and if you don't find exactly what you're looking for our sales team will do everything in their power to find the car you want as quickly as possible.
Berlin City Auto Group equals Easy

Service center

Phone number (603) 369-4153

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.7
(337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berlin City Auto Group from DealerRater.

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5.0

Michael McDonald was awsome easiest truck buying

Michael McDonald was awsome easiest truck buying experience ever got me in my dream truck not just a new truck to sell one he made sure it was one i wanted... he also got birthday card for my son had all Berlin city crew sign it an gave him hat it ment alot to my 10 year old i give you a 5 star 🌟 keep up awsome work

5.0

Michael McDonald was awsome easiest truck buying

Michael McDonald was awsome easiest truck buying experience ever got me in my dream truck not just a new truck to sell one he made sure it was one i wanted... he also got birthday card for my son had all Berlin city crew sign it an gave him hat it ment alot to my 10 year old i give you a 5 star 🌟 keep up awsome work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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1.0

Not recommended.

Not recommended. I purchased a “Honda Certified Pre-owned” vehicle from Berlin City. When I didn’t receive confirmation of the certification warranty, I called, texted and emailed both the salesman and the finance director. I received no reply. When I took the vehicle to a Honda dealer during the certified warranty period, I discovered Berlin didn’t enter the certification information into the system, and therefore, I didn’t receive the warranty that was advertised and paid for. More unreturned calls and messages followed. I then wrote to the general manager who apologized and told me he would give me an extended warranty at no additional charge. I signed and returned the paperwork they sent and 2 months later I still haven’t received anything about the warranty. They will not return my messages and calls. Contemplating small claims court.

1.0

Not recommended.

Not recommended. I purchased a “Honda Certified Pre-owned” vehicle from Berlin City. When I didn’t receive confirmation of the certification warranty, I called, texted and emailed both the salesman and the finance director. I received no reply. When I took the vehicle to a Honda dealer during the certified warranty period, I discovered Berlin didn’t enter the certification information into the system, and therefore, I didn’t receive the warranty that was advertised and paid for. More unreturned calls and messages followed. I then wrote to the general manager who apologized and told me he would give me an extended warranty at no additional charge. I signed and returned the paperwork they sent and 2 months later I still haven’t received anything about the warranty. They will not return my messages and calls. Contemplating small claims court.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Good quality work and helpful working with warranty

Good quality work and helpful working with warranty company to find coverage when qualified. These guys took my time frame seriously and service manager was very quick to respond when I had questions. TY and will recommend

5.0

Good quality work and helpful working with warranty

Good quality work and helpful working with warranty company to find coverage when qualified. These guys took my time frame seriously and service manager was very quick to respond when I had questions. TY and will recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Wow …could not be happier with our “new” used truck.

Wow …could not be happier with our “new” used truck. John GIven went the extra mile in short time to seal the deal and we appreciate his professionalism. Thanks Berlin City 😊👍🏻 ,

5.0

Wow …could not be happier with our “new” used truck.

Wow …could not be happier with our “new” used truck. John GIven went the extra mile in short time to seal the deal and we appreciate his professionalism. Thanks Berlin City 😊👍🏻 ,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Everyone at Berlin City did an excellent job to ensure I

Everyone at Berlin City did an excellent job to ensure I received a great deal. They were straightforward and helpful throughout the buying process! Will definitely be back in a few years to purchase my next mail jeep.

5.0

Everyone at Berlin City did an excellent job to ensure I

Everyone at Berlin City did an excellent job to ensure I received a great deal. They were straightforward and helpful throughout the buying process! Will definitely be back in a few years to purchase my next mail jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Allen followed through with all of our requests, always a

Allen followed through with all of our requests, always a pleasure working with him, we look forward to dealing with him on our next purchase.

5.0

Allen followed through with all of our requests, always a

Allen followed through with all of our requests, always a pleasure working with him, we look forward to dealing with him on our next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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4.0

The service department was fantastic for my recall

The service department was fantastic for my recall appointment,. Essentially the man at the front desk

4.0

The service department was fantastic for my recall

The service department was fantastic for my recall appointment,. Essentially the man at the front desk

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Chad and the crew was great to deal with!

Chad and the crew was great to deal with! I would highly recommend my friends and family to Berlin City!

5.0

Chad and the crew was great to deal with!

Chad and the crew was great to deal with! I would highly recommend my friends and family to Berlin City!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Great customer service from the sales man was very

Great customer service from the sales man was very helpful and got everything finalized quickly

5.0

Great customer service from the sales man was very

Great customer service from the sales man was very helpful and got everything finalized quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Everyone was awesome!

Everyone was awesome! Friendly, knowledgeable and helpful! They nswered all my questions promptly and efficiently

5.0

Everyone was awesome!

Everyone was awesome! Friendly, knowledgeable and helpful! They nswered all my questions promptly and efficiently

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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