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Not recommended. I purchased a “Honda Certified Pre-owned” vehicle from Berlin City. When I didn’t receive confirmation of the certification warranty, I called, texted and emailed both the salesman and the finance director. I received no reply. When I took the vehicle to a Honda dealer during the certified warranty period, I discovered Berlin didn’t enter the certification information into the system, and therefore, I didn’t receive the warranty that was advertised and paid for. More unreturned calls and messages followed. I then wrote to the general manager who apologized and told me he would give me an extended warranty at no additional charge. I signed and returned the paperwork they sent and 2 months later I still haven’t received anything about the warranty. They will not return my messages and calls. Contemplating small claims court.
Good quality work and helpful working with warranty
Good quality work and helpful working with warranty company to find coverage when qualified. These guys took my time frame seriously and service manager was very quick to respond when I had questions. TY and will recommend
Wow …could not be happier with our “new” used truck.
Wow …could not be happier with our “new” used truck. John GIven went the extra mile in short time to seal the deal and we appreciate his professionalism. Thanks Berlin City 😊👍🏻 ,
Everyone at Berlin City did an excellent job to ensure I
Everyone at Berlin City did an excellent job to ensure I received a great deal. They were straightforward and helpful throughout the buying process! Will definitely be back in a few years to purchase my next mail jeep.
Allen followed through with all of our requests, always a
Allen followed through with all of our requests, always a pleasure working with him, we look forward to dealing with him on our next purchase.
The service department was fantastic for my recall
The service department was fantastic for my recall appointment,. Essentially the man at the front desk
Chad and the crew was great to deal with!
Chad and the crew was great to deal with! I would highly recommend my friends and family to Berlin City!
Great customer service from the sales man was very
Great customer service from the sales man was very helpful and got everything finalized quickly
Everyone was awesome!
Everyone was awesome! Friendly, knowledgeable and helpful! They nswered all my questions promptly and efficiently
They the buying process easy and pleasant and they were
They the buying process easy and pleasant and they were not pushy in any way.
Great buying experience.
They seem to value every customer and there time.