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Berlin City Auto Group

(349 reviews)
Visit Berlin City Auto Group
Sales hours: 8:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:00am–6:00pm 7:00am–5:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–5:00pm Closed
Sunday Closed Closed
New (603) 290-5853 (603) 290-5853
Used (603) 573-9278 (603) 573-9278
Service (603) 369-4153 (603) 369-4153

Reviews

(349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berlin City Auto Group from DealerRater.

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Been dealing with BERLIN CITY DEALERSHIP SINCE THE 80’s I

Been dealing with BERLIN CITY DEALERSHIP SINCE THE 80’s I have purchased quite a few vehicles from them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very nice and patience with me As I was trying to

Very nice and patience with me As I was trying to manover thru the a buy process. I was unable to make a deal at the time as I got sick but maybe in the future I'll try again ty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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I received fantastic service!

I received fantastic service! Phil is the best salesman I’ve ever dealt with! I will be back when I buy my next car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This is a great place, everyone I spoke to was so patient

This is a great place, everyone I spoke to was so patient and kindley assisted me over the phone and managed to help me on short notice. They figured out the issue with my car where I couldnt and kept me updated through the process. I would definitely recommend berlin city auto to help with any of your car troubles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Pick up and drop off or excellent.

Pick up and drop off or excellent. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jeff Croteau listened to my wants and needs very closely.

Jeff Croteau listened to my wants and needs very closely. He pulled a car out of line and it was perfect for me. He helped me reach my payment goal and made the car buying process stress free. Go see Jeff for your next vehicle purchase or lease, you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They did a great job and i will be bringing it back for

They did a great job and i will be bringing it back for future updates and services. Thanks Guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Berlin City Nissan had my Pathfinder for almost two

Berlin City Nissan had my Pathfinder for almost two months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no one called back. It took us making multiple calla per week to manage to get someone to answer a phone. With the repair work finally completed we picked up the car on Wednesday evening and the battery light began flashing almost immediately. We made it home, battery light flashing intermittently but car starting and running ok until Saturday. Saturday afternoon I was stranded on the side of the road when the battery drained. So after two months over $500 in parts and over $600 in-service they did not fix the problem at all. I was willing to ignore the poor customer service on the assumption my car had been fixed, but this was both the worst customer service we have had and got back a still not functioning car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very happy with process and salesmen.

Very happy with process and salesmen. I purchased my new truck off line sight unseen and truck was just as advertised and specked when it arrived at my home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

True to there word what they promises what they gave me

True to there word what they promises what they gave me outstanding Allan did a great job with what he promised

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.