Riverchase Kia

Kevin was a wonderful person, he taking his time to make sure i understood everything. About my new car 🚗 that I'm so happy to have, that's my mother day gift to me. Thank you Kevin for the wonderful person u r.and keep up the great work 👍 👏 all the other stuff was soooooo very polite. I really made my day yesterday because I was feeling a little down. But Kevin and ur wonderful stuff put a big o smile 😃 on my face. Thank you everyone. Mrs.jacqueline Higgins

Super helpful left my car will be there again. Loved my salesman. Love Kia Riverchase Kia.

Thank you again Que highly recommend your service to anyone who looking for a car.

I just traded in my car and got a great deal working with Jimmy. He prepared my paperwork ahead of time after we spoke on the phone and made things very smooth and easy for me. Thank you for your wonderful service Jimmy! I love my new Telluride.

What ever you do don’t come to this dealership and certainly don’t work with jimmy he is unprofessional and lies in I thought I was coming to get a car today because jimmy told me one thing but it was another when I got there,, left there so disappointed. If you want your time wasted and don’t here from jimmy at all unless you go up there physically at the store by all means this place is for you !

I purchased a new 2026 Kia Sportage from this dealership. The salesman, Myron was great to work with. He was no pressure; I didn’t feel rushed and he listened attentively and was so patient. I refuse to buy a car from a pushy salesperson and Myron had a lot to do with my decision to make a purchase.

Good customer service builds trust, credibility, and positive word-of-mouth. One of the primary responsibilities of a service advisor is to keep customers informed throughout the repair process. Unfortunately, my experience reflected the opposite—marked by poor communication, delays, and growing frustration. On January 19, I brought my vehicle to Greenway Riverchase for repairs. Despite multiple phone calls and voicemails, I received no return communication. The following day, I received an automated message through the Kia portal indicating my vehicle had arrived, but it provided no details or confirmation. As a result, I took time off work and drove to the dealership, where I was informed that diagnostics were beginning. After five business days with no updates, I again attempted contact without success. On the seventh day, I made another trip to the dealership. While paperwork suggested progress, I was given no new or meaningful information—only a repetition of issues I had already explained. At this point, I requested to see my vehicle, as I had never received direct confirmation that any work had begun. After waiting 20 minutes, I learned that no assessment had been performed. This explained the lack of information in the automated system. Another week passed with no communication. When I returned, I requested to speak with a manager. At that time, I was told diagnostics had been completed and tests performed, raising concerns as to why this information had not been shared earlier. It appeared that updates were only provided when I physically arrived at the dealership. During my discussion with management, I was assured that the Kia text system was intended to provide timely updates; however, it was clearly ineffective in this case. The lack of accountability and communication reflected broader organizational issues. By the time I retrieved my vehicle, I had made four trips to the dealership, taking time off work on three occasions and driving approximately six hours round-trip each time. Due to the lack of transparency, I have little confidence in the quality of parts or work performed. I was charged nearly $6,000 for repairs I believe should have cost significantly less, in addition to approximately $240 in fuel expenses. My vehicle was held for over a month. Having previously worked as an automotive service professional and having written standard operating procedures for service operations, I can confidently say this was among the worst service experiences I have encountered. Large dealership groups like Greenway, Asbury, and Lithia often suffer from poor oversight, and this experience exemplifies that issue. Do Not Take Your vehicle there. If others have experienced similar treatment, I encourage you to share your experiences so your concerns can be heard.

Samuel Reese was very professional with us explained everything in detail, thank you very much.

Everybody was very nice.Salesman was great and everybody.I asked about y'all outside or whatever said yall where good people

Myron, the salesperson that assisted me and my wife with the purchase of our new Kia was excellent. He explained everything to us very professionally and made our decision to purchase the vehicle very easy. Would highly recommend Myron for assistance in purchasing a vehicle at Greenway Kia.