Riverchase Kia

Added something else.. disregard the first one My experience with this dealership has been awful. I brought my vehicle to have the brakes checked because they were not working properly and the fluid kept disappearing from the brake fluid reservoir. I left the vehicle to be evaluated and was told that $1100 worth of work was needed to correct the issue. I later returned to pick up the vehicle after being told that the issue had been resolved. Upon picking it up, the brakes were firmer than they were but not as firm as I expected and the check engine light was on. The nice male advisor who no longer works here advised that it should go off and the brakes should be fine. About a month later, my daughter was driving this vehicle to work and ran a red light due to not having any brakes. She had to pump the brakes to bring the vehicle to a stop. More fluid was added and we were able to drive the car home without injury or an accident. Keep in mind that this car was not driven daily and I’m grateful that it wasn’t because it could have been worse. I took the car back which I had just taken it a month ago for the same issue; no brakes and no fluid in the reservoir. The advisor who assisted me was very nice and professional. She showed concern and advised that she would get someone to inspect it to determine the root cause. By the way, she no longer works here either. After being evaluated again, I was told that more work was needed for an additional $3200. I also contacted the Kia corporation to file a complaint and they provided no assistance. They advised that I would have to contact the dealership because the original parts are not the same parts that were recommended to be replaced the second time. My concern is that my vehicle was misdiagnosed and I was charged $1100 for something that was not needed, my daughter’s life was in danger due to their negligence and they now want me to pay more money for something that was already supposed have been repaired. Signed, A concerned mother and dissatisfied customer

My overall experience at the Riverchase Kia dealership was awful and I’m very very disappointed

Best service ever, no long wait. Salesman outside asking can they help with anything.. Drove from Ms when I arrived all my information was filled out and ready for me to sign paperwork. Car detailed and gas up. Excellent service with finance manager. Let’s not forget Jamacio was a very excellent salesman. The best I have dealt with. Thank you all so much

Always friendly and ready to help. Just purchased my 4th vehicle from Kia in Pelham because of their service. Myron you are awesome and helped so much and made buying easy. I will always recommend you and Kia to friends and family.

Clarence made the car buying experience so easy. He kept in touch to make sure I am satisfied with my new car.

Gary was very helpful, did not push the sale as most salesman, and helped us reach the payment we were looking for.

Tee and Shenea were the best! Best customer service in B’ham area. They make you feel like part of the family!

This team is absolutely amazing. They took time and dedication for this sale. The did not feel unseen or pressured. I would definitely recommend Garry.

Love the fat ace friendly services here at greenway Kia. I’m always in and out.

I am so happy with my purchase thanks to Doris! She went above and beyond helping me pick the perfect car. My new 2025 Kia K4 at that! She was patient, helpful, and really cared about what I wanted. I will definitely be recommending her to my friends and family.