Doral Lincoln

Worst car-buying experience I’ve ever had at Doral Lincoln. Do not buy a car from the salesman named Jorge. Many of the details I was told before purchasing turned out to be false or misleading. After the sale, I noticed the car was dirty inside and had far more scratches and issues than what was explained to me. The condition did not match what I was promised. What made it even worse is that once the deal was done, Jorge completely stopped responding. He was very responsive before the purchase, but after he sold the car, he avoided all communication and did not take responsibility. I wanted to return the vehicle, but there is no cooling-off period for car sales, so I’m stuck with it. I truly regret trusting them, and I hope no one else goes through the same experience.

Allways go with them, they make it very easy to get your deal done. My favorite salesman is Rey, He is very good at what he does making you feel very confortable and at ese. I got my beutuful car and i was very happy with everything.

The service and the communication was outstanding! The car came back in pristine condition with a fresh wash job!

Marlon Mustelier, the sales associate was an exceptional professional and representative for Doral Lincoln. We have been clients of Lincoln for 10 years and Marlon has been the best sales associate we have worked with.

I was recommended by a friend, and Claudia took care of me. She was very kind, and I would recommend her 100%.

Excelente servicio al cliente y atencion especial del vendedor para nosotros muy contenta con la compra de nuestro vehiculo

Excellent service in every step of the process , mainly focus in customer needs and support.

Service Department needs to improve at this Dealership!. My Nautilus needed service, called and decided for the Pickup/Delivery feature. Big mistake!. It was picked up after I had to call twice and returned NOT washed or even vacuumed plus, there was a griese spot on the driver side seat!. Don’t bother calling after 5:00pm because they don’t pick up the phone. Next day I asked the Advisor for an explanation and he really didn’t offer one, I think he wasn’t surprised at the poor performance. They came to get my car to “get it cleaned as priority” however, I guess “priority” means different things to different people. The Service Department IS the backbone at any Dealership. It seems Doral Lincoln Management hasn’t figured this out yet!. Very poor customer service.

overall services was amazing, however the car is missing a couples of things and I haven’t heard back about it .

SERVICE PERSON SEEMS TO NOT WANT TO WORK OR WAS TOO TIRE GAVE ME AN POOR EXCUSE