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I’m reporting Open Road Mazda of Morristown to the Better Business Bureau. For 10 months they’ve charged me for a service I did not ask for. I’ve been... patient from January until now, having made dozen phone calls and emails, but am now resigned to the fact that there be nothing but delays, deflections, and continued unsolicited charges on my bank account. It’s troubling and I have no other recourse besides reporting them to the proper authorities.
the phone system sucks !! I think they just connected me with Venus !!! Ive been trying to fix a headlamp ( do you think you can make it any more difficult... to change a 3" lamp !!) My god !! You should be ashamed of packing stuff directly behind the access !! There has to be a better way !!
We just picked up a brand new CX-3 Touring from Open Road Mazda in Morristown, NJ. Throughout the process I received the complete information about the... model and choices. Nobody tried to rush me or convince me on something that I don't need. This is a small showroom where they spend the time with you in a relaxed atmosphere. In a couple of hours we drove home with our new red beauty and again I spent my money with pleasure. Great management - Justin and superior sales people - Michael!
YOU CAN'T MAKE THIS UP!!!! Bought used car from dealership along with service contract and gap insurance about a year ago. Car totalled on 4/13. I notified... dealership, insurance company and gap insurance company. The dealership even gave me gap insurance info, etc. I gave everything to everyone of what they needed to process claim. Found out today gap insurance did not pay their full portion. I called them. TURNS OUT - dealership didn't cancel service contract. I went to dealership. asked why. Spoke to guy in finance dpt. He told me it is because - BECAUSE - I didn't tell them to cancel the service contract!!! WTH!!!! I SAID " I called you and told you car was totalled, asked what I needed to do on my end to make everything OK . And not once was I told anything about cancelling service contract separately! THEY KNEW THE CAR WAS TOTALLED!! THEY KNEW I HAD SERVICE CONTRACT! I AM BEING PENALIZED FOR SERVICE CONTRACT ON A TOTALLED CAR! DEALERSHIP KNEW THIS!!! I would never recommend this dealership to anyone! !! These crooks will be reported to better business bureau and any additional interest and penalties accrued from the bank will be paid by them! This is totally absurd and totally unacceptable!
As soon as we signed that we were buying the car it has been a huge customer service disappointment. The salesman just walked away while we waited 2.5... hours for the financing department. Salesman never told us it did not have all weather mat which I asked for. So no problem I called and talked to parts department and asked to have all weather mats sure stop by any time. So I drive the 45 minutes from home and get the the service department and they are out of all weather mats For my car... so I have to come back again. Then I never receive a call that my registration and plates are in and my temporary plates are expired. It takes 5 phone calls to get someone who finally found the plates and then tells me they have had them for 2 weeks why haven’t I picked them up??? Today after 3 phone calls to make the appointment I had Apple car play installed in my car only to find out when I pick it up that unlike every other car I have driven that had CarPlay it is not wireless I had to use a cord to make it work... now I call let that go if I did not have to call multiple times again to see if my car when done because again I live 45 minutes from Open Road Mazda, I was told service department closed at 5:30 and had not heard from them at 4:30. When I finally get someone in service they say we close at 5:30 but you can pick up your car till 7:30. Why this could not have been explained when I dropped off or by one of the 3 employees I spoke with is a mystery to me. What I can say is everyone act shocked when you explain why they customer service is horrific. I will never go to open road Mazda again until I turn in my lease. Then I will go to another Mazda dealer to get my next car. Very disappointed!!!
The buying experience here was so much more efficient and less overwhelming than at other dealerships in the area that I’d visited during my car shopping... journey. Not only did they give me a great deal on the CX-5 that We bought, but the salesperson, Julio Vichez, was down to earth, straight forward, and friendly, Would definitely recommend!
My sales consultant, Sherif H., was very helpful and knowledgeable! He helped me find the car that was right for me. I recommend this dealership and this... sales consultant!
Had a great experience of buying a car at Open Road Mazda. Mike wadhwa , the used car manager was super helpful and treat me very well. Made sure i got... the best deal and that my car was clean before i left. The General manager was wonderful as well making sure i understood everything about my deal. Thanks again for making purchasing a car easy! Definitely recommend buying a vehicle here!
The worst buying experience of my life. CHECK YOUR PAPERWORK!! Before signing paperwork, I noticed all these ridiculous fees, when asked about them,... I was told it was a misprint. False advertisement!!! BEWARE!!
WORST car buying experience ever encountered. Tried to scam us out of money WITH a damaged car. Bought the car, got the car home with specific items that... were listed online, not to be in the car. Told us it was a “typo”, aka they wanted to get more money from us. They told us to come drop the car off this morning because they got mad we called them out. ABSOLUTELY TERRIBLE DEALERSHIP!!!! Do not shop here. They have absolutely no idea what they’re talking about. Before signing the papers, we saw almost $2,000 of fees we were not aware about. We confronted them and they said it was a mistake, they would go fix it. Still ended up paying over $2,500 MORE of what my overall price was. NONSENSE! Went to a different dealership yesterday after we left them and bought a great car for CHEAPER, with no damage and exactly what we wanted.