Open Road Mazda Morristown

WORST car buying experience ever encountered. Tried to scam us out of money WITH a damaged car. Bought the car, got the car home with specific items that were listed online, not to be in the car. Told us it was a “typo”, aka they wanted to get more money from us. They told us to come drop the car off this morning because they got mad we called them out. ABSOLUTELY TERRIBLE DEALERSHIP!!!! Do not shop here. They have absolutely no idea what they’re talking about. Before signing the papers, we saw almost $2,000 of fees we were not aware about. We confronted them and they said it was a mistake, they would go fix it. Still ended up paying over $2,500 MORE of what my overall price was. NONSENSE! Went to a different dealership yesterday after we left them and bought a great car for CHEAPER, with no damage and exactly what we wanted.

I had a great experience buying a pre-owned car. The salesman was pleasant and not"pushy". He was very professional and worked with us on the price. I left confident that I was given a fair deal.

The Sales Guy Angelo was really nice and accommodating we were really psyched. Unfortunately, when we went to purchase the car they wanted to add on 1,000 worth of extra charges!! 100 dollars to CLEAN THE CAR (when you buy a car shouldn't the car be clean?) 200 for etching (the car was already etched)! and 750 dollars for them to inspect the car for any issues! When we declined they would not negotiate. We purchased a better car with less mileage elsewhere. The car was detailed, no etching and the inspection was done free of charge! That is the way to do business no hidden charges...not the way they handled it at Open Road.

I went here on Saturday (July 15th) to look at a preowned certified Mazda 3, I got paired with Marty. Who seemed more interested in drinking his iced coffee than making a sale. I looked at the car and noticed that there was some scratches on the front and back bumper, I asked if it was used as a rental car he replied that it was a lease trade in. CARFAX report confirmed that I was indeed correct it was a rental car bought at auction. During the test drive I was asking about the warranty and he didn't know if the car was certified or not he also didn't give me a lot of information about the car. When I asked him how long he's worked for Mazda he told me 5 years. I would have hoped that Marty would have taken the time to print out the specs about the car so when asked questions he could give me an answer instead of I don't know. When it came down to how much the car would cost he didn't negotiate a deal except for knocking off $250 from the price. When I asked for a breakdown of the costs he told me that it would cost $995 for a pre delivery inspection which is a fluff considering that the car being Mazda certified is that it has to go through an 160 point check and any parts below 50% wear and tear needs to be replaced. When I mentioned this to Marty he just gave me a blank look. I was willing to make a deal today (Monday) in cash if the price was right. I politely left but I called June the woman who directed me to Marty to voice my concerns. I left a voicemail Saturday at 5 giving the date and time of my call and didn't get a response till 3 on Monday (granted I know they're closed on Sunday) when I voiced my concerns she said she wasn't going to make excuses for Marty's behavior, but between his behavior and not getting a reasonable prompt response when I left a voicemail it was apparent that they don't need my business.

We just picked up a brand new CX-3 Touring from Open Road Mazda in Morristown, NJ. Throughout the process I received the complete information about the model and choices. Nobody tried to rush me or convince me on something that I don't need. This is a small showroom where they spend the time with you in a relaxed atmosphere. In a couple of hours we drove home with our new red beauty and again I spent my money with pleasure. Great management - Justin and superior sales people - Michael!

Excellent service from Amr Elsayed and the team at open world Mazda. Made buying my first car easy and hassle free. They were able to work with me and my budget to make sure i had affordable payments. Definitely recommend going there if you are looking for great service and quality cars.

After going to another dealer in our area ,we were pleasantly surprised at the fairness and honesty of this dealership. They respected our knowledge of the leasing process and did not try to tamper with the numbers. Thank you

I just recently traded in my CX9 for a new CX5 and what a great experience it was! I set the appointment with June Vergel, the BDC Coordinator who warmly greeted me when I arrived. Jonathan Arrante and the sales manager, Mike Mago were terrific. They were were patient with me and went over everything in detail. I never felt pressured at all. I got a great deal and couldn't be happier. It was a completely painless process. They treat you like royalty when you're there, and you don't have to deal with all the gimmicks and games the typical highway dealerships try to pull. Trust me, if you are in the market for a car, this is the place to go!

I had been doing extensive research and shopping for my new vehicle. I am not an easy shopper. I am polite, but I have high expectations and I go in the office well informed. I was greeted by the Internet manager when entering the dealership. She was kind, and told me that should would have Carlos, sales representative, work with me. I was offered water/coffee prior to Carlos coming out, and I did accept a courtesy water. Carlos was interested in getting me to a test drive as soon as he could. Carlos listened to my needs, and even made some suggestions as to what he would recommend without being too pushy. Ultimately, I was between CX-3 and CX-5. I felt the CX-3 was an excellent vehicle, but given my needs and my frame (I'm 6'2"), I felt the CX-5 better suited my tastes. Carlos was willing to talk numbers without running finance, though he reminded me that the finance process could potentially change a number based on some factors (fair enough). We talked a bit, and while Carlos did try to stick to a number that was probably better for the dealership, he did negotiate to a fair number without any trouble. Let's face it, some reps and dealerships make it feel like war, this felt like business. Carlos was very down to Earth and pleasant throughout the experience. I never felt pressured, and I never felt like I was a mark. The sales manager, Mike, ultimately helped with the paperwork. Mike was friendly and easy going, like Carlos. Doing the finances didn't feel like being in the "box". I also spoke with the GM of the dealership, and he was exceptionally pleasant and took an interest in what I do for a living (and going into that conversation is like opening Pandora's box). I got the car that I wanted for a price in my range. The dealership is fairly well stocked, I feel it was easy to find, and the showroom has a very open and airy feeling. Overall it was clean and modern, not crowded. It also wasn't overloaded with too much sales material. It appeared that the parts office was also part of the showroom, which gave the dealership a good feeling of united.

I have always had a very satisfying customer experience at Open Road Mazda in Morristown. The sales and service personnel are always courteous, they always warmly greet you to the showroom. They are very conversant and knowledgeable about the Mazda products and service details. There has never been any over bearing sales pressure from the sales and service staff. If you are looking for friends to have a casual conversation about cars, or just want to say hello, Open Road Mazda is the dealership for you. I always feel valued as customer and friend at this dealership. I have been very satisfied with my two Mazda purchases and look forward a long term relationship with this dealership. I would like to point out that Mike and all the other associates at Open Road Mazda in Morristown are an asset to the business and should be recognized for the attention they provide to customer service.