Reviews
Write a reviewDo not go here!
Do not go here they sold me a car with a messed up engine, go to the bigger dealers, these guys suck all they want is youre money
Buyer beware!!!
Buyer beware internet prices are not correct! Got to the dealership and found a vehicle, when I asked for the total price out the door they added $2,500 on top of the sales tax to the total price of the car. Be advised whatever the internet price is be prepared to add 5,000 more dollars onto that. When i said i wasnt buying, the salesman told me I should go find a car I could afford. Going to another dealership ASAP. Not how a veteran should be treated.
Buyer beware internet prices are not correct! Got to the...
Buyer beware internet prices are not correct! Got to the dealership and found a vehicle, when I asked for the total price out the door they added $2,500 on top of the sales tax to the total price of the car. Be advised whatever the internet price is be prepared to add 5,000 more dollars onto that. When i said i wasnt buying, the salesman told me I should go find a car I could afford. Going to another dealership ASAP. Not how a veteran should be treated.
Don't Go Here!
I Do Not Recommend Auto Republic Car Sold to me with Problems: In December 2021 I purchased a car from Auto Republic, Fullerton and a month later the handle cover fell off the car while I was driving it. Another week later, a major hose broke while I was driving and I incurred over a $500 repair bill. Auto Republic sells cars that have not been properly inspected. Although I communicated with the manager Harold several times about the handle cover falling off, he never followed through to help me. If I have any other major problems with this car, I will consult an attorney to see if they can help me recuperate the costs. Problem with Purchase: Auto Republic screwed up my car purchase by sending the car title to the wrong bank. I was under pressure from my bank that they would have to pull my credit again because it took so long to straighten out the mess. Purchase Experience: I traveled to Auto Republic, Fullerton from San Diego because I was interested in the Volvo that was advertised for $16,500. They very sneakily add $2000 in fees for powder coated wheels and Lojack that they don’t include in the listed purchase price of the car online. I got the price down a bit but apparently not enough. In addition, when I was leaving the car dealership they knew I was traveling back to San Diego, and although they told me that had filled up the gas tank, I realized after I left that they only filled the tank up half-way. That was a really low thing to do but not surprising to me now. I know it is a tough time to purchase a vehicle, but you would do better elsewhere.
Extra charges
Extra unwanted charges adding to the vehicles they are selling . aditional 981 and $895.00 LoJack Vehicle Recovery System registration fee, and $395 Clear Coat Package not included in vehicle prices shown and must be paid by the purchaser
Hi Zack/Aftab, We received your 3 other reviews on all 3 sites, and are sorry we couldn't work together. Judging by all the reviews you left throughout your Sunday, it seems that you're very upset, and we're sorry that cost of the vehicle you were interested in didn't match your budget. We understand that we're not for everyone, and while we list the LoJack on every ad that goes up and every listing on our site (see the details on each of them), some of the vehicles do have additional packages like the Clear Coat Package, etc. We get that you didn't want that, and we're grateful that you have a lot of choices as to where you can purchase your vehicle here in SoCal. For us, we price our vehicles aggressively, so that we're able to move them quickly and make repeat customers. For many people, the LoJack and Clear Coat make sense, for others like yourself, they do not, and that's okay. If you have any additional comments or concerns, please don't hesitate to call us and ask for our manager, we'd love to address any of your concerns. That said, we're sorry we weren't the right dealer for you, and wish you the best of luck in your search and journey for a new vehicle that makes sense for your budget. Thanks Zack/Aftab and Happy New Year Ella Customer Service
Great service from a courteous staff
I couldn't be happier to not find the car I was looking for but the service from the staff at this dealership. They were friendly, courteous, knowledgeable and professional. The buying process went so smooth.
Extra nonsense fees added.
Extra nonsense fees added at the end to raise the price. Prices not honest. Just post your real price rather than trying to reel people in with fictitious low pricing.
Chris was great
Got a wonderful used Fiat from Chris. The experience was good and got in and out in under 3 hours. From stepping on the lot to driving away. Was the most stress free car buying experience I have ever had.
Hi Holly, I responded to your review on Yelp yesterday and noticed you'd left us a review here as well -- wanted to say thanks so much for the kind words and for taking the time out of your day to leave us with some awesome feedback, after a great experience! We're so happy to hear you were taken care of, especially coming in all the way from Vegas. Enjoy your new Fiat -- she's a beauty -- and come see us again when you're ready. We're here if you need us, so don't hesitate to reach out, and be safe out there, Holly, thanks again!
no response
I inquired about a car. the dealer never even responded to my request to go see the car. The least they can do is let me know if the car is not available if the car is not available. But no I still see the car on the website. But I still see no update or response.
Hi bii, We're so sorry to hear you didn't receive a response... if you called and didn't hear back, we're extremely sorry as that's not how we do business nor how our reps are trained... As a result of the COVID-19 pandemic, our teams have been moved around in order to spot-fill at other locations, and we're sorry if we dropped the ball. If however, you sent an email via our site, we've just realized that our website is not routing emails properly for all of our locations save for 1. This is due to an error on back end with our provider, and we're working to correct this immediately, though their support team is also affected due to the pandemic and it's been tough getting their development team on the line. If you'd like help with any vehicle, I really would love to have you give us a call and speak directly with our Managers, David or Junior, here at Fullerton. Let them know what happened, and that we spoke via Cars.com, they will provide you with concierge service and set you up with one of our best team members in order to ensure you receive the help you need. You can reach Junior or David at 714-525-0550, transfer to sales, and then ask for Junior or David please. Thank you so much for your patience, and again, pls accept our apologies -- it's been a crazy time for us here as well and we're working hard to get back to ensuring our customers receive fast responses to their questions. Thank you bii.
Great experience
Found them searching online @Cars.com. Had the car I wanted at the best price. Negotiations were smooth and handled in a timely manner. Very friendly and easy to work with the whole team. No hard sell. I recommend them wholeheartedly without reservation. Kudos to Alex Morales and Argenis Correa for their help