Auto Republic Fullerton

My husband and I unfortunately had a nightmare experience here and I would never write a negative review until speaking directly with a manager first but not one person reached out to us after our clutch exploded 24 hours after purchasing our vehicle from here. We were sold a manual Jeep Wrangler that had an open recall on the clutch for overheating and exploding as well as a STOP SALE issued by the FCA but were still sold this car. My two kids and husband had the clutch explode on the freeway the second time we drove this car. After having it towed back to Auto Republic less than 48 hours after, we were met with blame and a service center claiming it was user error. Not one manager called us to ask if we were physically ok or willing to take responsibility for this issue that was directly a result on the open recall. We could have died, the car could have imploded. This car was purchased 08/12/23 and almost 2 months later, we still have not had anyone reach out to us from here.

I went in looking for a particular used car at the Fullerton location. I have a number in mind that I can do and I wanted to see if we can talk numbers before agreeing to anything. They wanted to pull my credit before I even agreed to get the car in order to give me numbers. I expressed the importance of not pulling my credit yet. They tried to keep pushing for it. Showing them my credit score online was not enough. They said it was because all dealerships recently changed the way they do things and they had to run credit first. I expressed the concern with pulling credit before agreeing on a purchase price and they did not seem to care. It appeared that they are not in it to help people. Afterwards I went to another dealership 'Fletcher Jones', a Mercedes Benz dealership in Newport Beach with 4.9 star reviews, they told me that they were NOT going to run my credit until we agreed on the numbers and a payment plan. I did not even have to ask them not to run it, they told me they were not going to run it until an agreement was made. What an enormous contrast in custom mer service. I told them that I had heard from Auto Republic that all dealerships had to run credit first, Fletcher Jones said, 'Absolutely not, we do not run credit first. We can try, but we get a lot of high clientele here, what are we supposed to say if the client says 'no'. We understand the importance of credit, so we first come to an agreement, then proceed.". These guys at Auto Republic are shady and that made me think twice about investing in such a big purchase with them. I really loved the car at Auto Republic and wanted to pull through, but not interested in being over charged for a car with additional fees added to the bill at the end and lied to. If they lied about one thing, what else would they do? I'll have to find a similar car elsewhere. Listen to your gut and walk away. There is a reason we have instincts, it's to be careful from people like this.

The car was wrapped, not painted. The doors wouldn’t open initially.. and there were $3000 worth , at least, of added fees on top of the listed price. And if the wheels, rims are nice, add another $1000. Sales person, Frank, was nice and helpful but he was set up to fail. Large lot, inventory but I left sure I wouldn't buy there. Went there despite the horrible reviews, I really liked the car, but it was not what I anticipated. Be weary…

Bad, robbery, I don't know what to call it, if I could give zero stars, I would. The car hasn't even been bought for 4 months and I've already invested a little over 3000 dollars for a car that, while used, was said to have passed all inspections and that the car and its parts were either new or had 50% of their life left when it was purchased – a complete falsehood. Brakes and tires have already been changed, and since the car has had a strange smell from the beginning, in order to avoid further issues, a thorough general check was done, and to our surprise, it needs an oil change, coolant replacement, brake fluid replacement, power steering fluid replacement, radiator hoses, and heater hoses due to a gas and coolant leak, which could cause other problems. Additionally, they charged for the sale of the low-jack device, which isn't even installed. All in all, this feels like a scam and deceit. While it's true that the car is used and they only offered a one-month warranty, it's not possible that in less than 4 months of use, it would have so many faults for a car that was sold in perfect working condition, or at least that was the sales pitch and the seller's claim – a complete disaster. I wouldn't recommend them for anything in the world.

They deserve zero stars! DO NOT BUY FROM THIS COMPANY! TERRIBLE LEADERSHIP! Especially if you are out of state! There are many grey areas inside California's state tax laws regarding vehicle sales, and how they are handled by dealerships, which is why it makes auto republic shady, by telling me I have to pay Cali state taxes (instead of me paying only the sales tax in the state I live in, like every other state) because I chose to go with my own loan company instead of going with their loan company, or paying cash. The level of unprofessionalism towards me by the company's director of operations was completely uncalled for. He started the "conversation" by being very short with me, getting an attitude with me, continuously interrupting me while I tried to state my case, I had to over talk him multiple times while he insisted I knew nothing. The man was abbreviating unnecessary amounts of profanity towards me while arguing that I had little to no understanding of how laws worked. If the man had any professionalism in him, we possibly could have reached an agreement, as I was wanting him to give me a link to the state of California's tax laws on paying their state tax when buying a vehicle, using my own finance company, and hiring a transportation company to move said vehicle out of California to another state. I admit, I was wrong, I "POSSIBLY" would have been reimbursed by California for paying its state taxes after months to years of waiting, which no one should have to go through (it's the government, who's in no hurry to do anything). But then after calling around to multiple dealerships in California, I was given a resounding amount of "you do not have to pay California sales tax if you are financing with your own loan company, and hiring your own vehicle transportation company to move said purchased vehicle out of the state". Weird... Why would the director of operations take such an extreme defensive stance towards me calling them out if the "LAWS" state facts, but at the same time I do my own research and inquire from various sources around the area, including multiple forums with cited works from the state of California, say I don't owe their state's sales tax by following the necessary steps, which I was? BUYER BEWARE! Potential buyers need to be warned of this and need to take the necessary precautions if confronted with this.

Bought 5th car yesterday, drove home this morning trouble/problem with the car. bought (auto republic) 4 cars no problem. 5 hrs waiting No snacks/water to offer.

Bought a Dodge Ram ProMaster from Auto Republic. Stated price on internet was a fixed amount but when sitting down to sign paperwork the price was higher the reason why is they put down for a Lo Jack tracking device and for clear bra for the door edges and various areas. We did not ask for that but Salesman said all vehicles have to have that. Also discovered another charge if you want a cancellation in 48 hours almost for all three additional add-ons another $2,000 in additional charges. He showed me in the computer their disclaimer but only in their computer Not on anything on their Website from home just on theirs very sneaky ! Purchased the vehicle anyways. Found from day one lights would intermittently flash for no reason. Then found the drivers door would not close. We took to dealer and they pulled the door panel off they notified us it is not under warranty because this vehicle has been in an accident. I called dealer wanting money back since it was not disclosed it had been in a wreck. The salesman said unless its a salvaged title that they don't have to disclose and refused to take vehicle back. Calling attorney to Sue this dealership if you can call it that for misrepresenting a vehicle that was wrecked and accepting no responsibility for that we will see how it plays out in Court! BUYER BEWARE OF AUTO REPUBLIC!

Don't go to these guys I already have my lawyer ready to go with paperwork. They sold me a lemon. They're con artists obviously. Please don't be as dumb as me. They upcharge for things and you don't have an option. Buyer beware buyer beware. I've had it for a week. And now my transmissions out. The AC and the heater didn't work after purchasing. I've only put 700 miles on it. Please be careful. If I could give negative 15 stars I would.

I was directed to AR through my School's First Credit Union and found exactly what I was looking for. I was extremely excited as they had exactly what I was looking for within my price parameters and were recommended through my credit union for easy shopping. However, the advertised price did not match the out the door price (excluding normal sales tax and registration fees which are to be expected) because they added on a total of $2500.00 in "options" to the vehicle that are not optional nor included in the listing price. It falsely advertises at "great price" or "great value" when listed at the incorrect price. Considering this car has been on the lot for over 11 months I tried negotiating with them regarding the features they added on and they refused to remove them and told me they would rather the car sit there then meet my reasonable offer and lower their out the door price by less than $1700.00. If you are ok with being baited at a lower price and willing to pay their bogus "add-on" fees despite it not adding any real value to the vehicle, this may be the place for you as I will never shop there again.

Do not go here they sold me a car with a messed up engine, go to the bigger dealers, these guys suck all they want is youre money