Auto Republic Fullerton

Hi Zack/Aftab, We received your 3 other reviews on all 3 sites, and are sorry we couldn't work together. Judging by all the reviews you left throughout your Sunday, it seems that you're very upset, and we're sorry that cost of the vehicle you were interested in didn't match your budget. We understand that we're not for everyone, and while we list the LoJack on every ad that goes up and every listing on our site (see the details on each of them), some of the vehicles do have additional packages like the Clear Coat Package, etc. We get that you didn't want that, and we're grateful that you have a lot of choices as to where you can purchase your vehicle here in SoCal. For us, we price our vehicles aggressively, so that we're able to move them quickly and make repeat customers. For many people, the LoJack and Clear Coat make sense, for others like yourself, they do not, and that's okay. If you have any additional comments or concerns, please don't hesitate to call us and ask for our manager, we'd love to address any of your concerns. That said, we're sorry we weren't the right dealer for you, and wish you the best of luck in your search and journey for a new vehicle that makes sense for your budget. Thanks Zack/Aftab and Happy New Year Ella Customer Service

Hi Holly, I responded to your review on Yelp yesterday and noticed you'd left us a review here as well -- wanted to say thanks so much for the kind words and for taking the time out of your day to leave us with some awesome feedback, after a great experience! We're so happy to hear you were taken care of, especially coming in all the way from Vegas. Enjoy your new Fiat -- she's a beauty -- and come see us again when you're ready. We're here if you need us, so don't hesitate to reach out, and be safe out there, Holly, thanks again!

Hi bii, We're so sorry to hear you didn't receive a response... if you called and didn't hear back, we're extremely sorry as that's not how we do business nor how our reps are trained... As a result of the COVID-19 pandemic, our teams have been moved around in order to spot-fill at other locations, and we're sorry if we dropped the ball. If however, you sent an email via our site, we've just realized that our website is not routing emails properly for all of our locations save for 1. This is due to an error on back end with our provider, and we're working to correct this immediately, though their support team is also affected due to the pandemic and it's been tough getting their development team on the line. If you'd like help with any vehicle, I really would love to have you give us a call and speak directly with our Managers, David or Junior, here at Fullerton. Let them know what happened, and that we spoke via Cars.com, they will provide you with concierge service and set you up with one of our best team members in order to ensure you receive the help you need. You can reach Junior or David at 714-525-0550, transfer to sales, and then ask for Junior or David please. Thank you so much for your patience, and again, pls accept our apologies -- it's been a crazy time for us here as well and we're working hard to get back to ensuring our customers receive fast responses to their questions. Thank you bii.

Hi John, I wanted to stop by here and update my response to this inquiry. I am glad we were able to link you up with Marco here -- someone who could answer your questions about this specific vehicle as well as ensure that you were provided with a video and/or photos of the Lexus. I did receive your text; however I am usually in bed by midnight, so I thought I'd respond here. I appreciate the time you've put into thinking the deal over as well as working with us on this vehicle. Your sentiments and insight have been fwd'd to ownership and we're sorry we weren't able to make a deal. That said, I did want to ensure you received the customer service that we promise every customer, and we're sorry that we missed the mark for you the first time around -- it shouldn't have been that way. I hope you have a great weekend and I wish you all the best in finding a vehicle you love. Thank you for helping bring this situation to light. It helps us tighten-up the ship as well as ensure that our customers are being taken care of. You're the reason we get up and come in to this each day. All our best, John. =============== Prior response: Hi John, First and foremost, we're extremely sorry to hear about the service you received as this isn't the way we've trained our team members or organization. As consumers ourselves, hearing this is extremely disheartening and I personally understand all the intricacies involved when trying to find out about a specific item (or vehicle) that has such specialized options. The Lexus LS600H Hybrid is definitely a monster when it comes to the details and options. We understand that each car has a buyer and each buyer subsequently has questions about the specifics of that vehicle. We're so sorry to hear that you were let down by our team member and to hear that your call wasn't routed properly. If I may speak candidly, as a person who wants to spend $35k on a vehicle I've been searching for, I would be upset and frustrated as well. That said, I hope you'll give us another opportunity to earn your business, as well as provide you with actual concierge service when it comes to this vehicle (or any vehicle in our inventory). If you'd like me to set up a call or appointment with one of our helpful team members -- one who knows his stuff and can walk you through both the basics, and take a video of the vehicle for you and send it to you via text/email, etc... I would be happy to this for you. Please call me and we can set up the call for anytime you'd like. If you have a specific question (or questions), I will look into those for you as well, and get someone to provide you with video if you'd like. If you're local, we'd love to meet you and take you out on a test drive and show you the vehicle. As a side note, I'm going to review the phone calls and see who you spoke with, and get in touch with them as well in order to see what occurred, and how the call should have been handled. Please let me know, I've got my phone on and ready to help. Thank you John and we're sorry we let you down; we hope to make it up to you and help you get into a vehicle you love this week.