Clay Cooley Nissan Hours
Clay Cooley Nissan of Dallas has been serving you as a Metroplex area dealer with professional sales and service for many years. Family owned for over 19 years, Clay and his family have served the community meeting your Sales and Service needs.
We believe that selling you a car - taking care of your automotive needs - is not a one-time event; rather we view your purchase as the beginning of a continuous ongoing relationship, the start of an ongoing sales and service bond with you, your family and your friends.
""Shop me first, shop me last-Either way come see Clay""
Read reviews that mention:
Excellent customer service. Will continue to bring car for servicing. Would highly recommend this dealership to members. Staff kept me abreast of the... status of my vehicle.
Purchase was very good. Had to add some things that were not on the truck. We were able to get things right Still have to take it back for the extra... additions. The titan is a great truck this is the first one this size had a 2015 frontier
Thanks for your review, Earl! We are thrilled to hear that you had such a great experience with us. If there's anything else we can do for you, p...lease let us know. We're more than happy to help! - Brittany C.
Juan Banda and Deon helped my mom purchase a new Rogue yesterday. I highly recommend you guys purchase from one of them in the future. Thanks for your... great service.
Thank you for your raving 5 star review! I'm glad to hear we were able to help you find the car you were looking for. We hope to see you again so...on! - Brittany C.
Roland, Here is receipt I had to to call to get because the ball was dropped several times. Going forward as I said before you didn’t do me any... favors at all my warranty was inculded in my loan that I pay for. You all paid for tires because your employee (Angie) didn’t do my contract correct she choose the wrong form and contract was never paid. I don’t like the fact that your try to make it seem like you did me a personal favor after you wasted two of my days and also had my daughter and granddaughter in a messed up situation because there was no follow up and you never call back. You Assured me everything would be taken care of and it was not because you didn’t follow up to make sure it was with the warranty company it kept getting passed off to other people. I still want to speak with Mr. Clay Cooley regarding this matter. This could have been fix back in August but everyone keep telling me it was fixed numerous times. You turned this into a you did me a favor when you didn’t, I never asked for additional months of coverage did I? No I didn’t!! You all thought that would make things better you didn’t ask me nothing. As I said it was a breach of my contract because I didn’t get everything meaning the warranty that I signed for and paying for. This error should have been fixed before my contracted was processed to make matters even worst I acually had Angie come back to the car the night I got the car to make sure that was the right warranty because she gave me the pamplet on everything that was covered. If anything you cover her(Angie) for her mistake twice at your expense. I’m sure Mr. Cooley would agree with me from a business view. I’m glad its fixed now 8 months later but I still want compensation.
Roland, thank you for taking the time to bring this to my attention. I am sorry to hear that you've had a frustrating experience trying to use yo...ur tire warranty. We always honor the terms of any warranty, but I feel there might be some misunderstanding surrounding your claim. I would be more than happy to hear more details so I can work with my team to alleviate your situation. Please reach out to me at email@example.com. Thank you. -Brittany C.
Pressure to purchase was intense, felt very stressed and more than insulted....even after stating I did not want or need financing they kept offering it... !! Will never deal with this dealership again.!!
Janet, I appreciate the time you took to write us a review. We always try to make the purchasing process as smooth as possible, and I am sorry to hear... that you felt pressured at our dealership. I would like to know more about your visit so that I could find a way to help improve your experience. At your earliest convenience, please contact me at firstname.lastname@example.org. Thank you. Brittany C.
On my visit today for a routine oil change I met a wonderful sales consultant today by the name of L.A. Warren! As I was waiting for my car to be serviced,... he was the most helpful with educated me on the process of buying a new car , and not once did he ask if I wanted to do a trade-in! Which was great because I’m not ready to purchase at this time; however I may consider after speaking with Mr Warren! I mostly appreciate his knowledge of the cars, body styles, and process of buying and owning a new car! I thank him for his excellent customer service he exceeded my expectations, and I hope to do business with him in the near future! Thank you L. A. Warren! Robert service department was great he also exceeded my expectations my wait was less than 45mins!! Thank you Clay Cooley!!!
Thanks so much for taking the time to tell us about your experience, Rekeita! We are thrilled to hear how pleasant your time with Mr. Warren and Rober...t was. We hope to see you back soon! - Gus McGriff
Timely service from Stephanie Morales my Advisor She is awesome! She greets you well just upon arriving even when busy. How she does it is beyond me. Awesome!
Donald, thank you for your kind 5 star review! I'm glad to hear that Stephanie was able to provide such help to you during your visit. Come see u...s again soon! - Brittany C.
Vehicle was not available. Advertised price was not honored.milage was to be 1200. When I saw it, the next day it almost had 5k.They charged me $4k on... top of asking price due to supposedly certified charges. Finance was trying to charge me 8% interest when I got it on line for 3.69% & he sold me unwanted or needed extra extended warranty. For another $2k. Brought my price from $33k-$45k. Wasted 3 days with sales guys & finance department. Only the service department was truthful & willing to help me.they mentioned a broken antenna, offered to change my oil & tire rotation. They are a ware of time & a bunch of lies. Would not recommend it to my worst enemy
Bought a new car! Went smoothly good experience! Friendly knowledgeable staff. They worked hard to make the deal and were open honest and answered all... my questions.
Thank you for sharing this great review with us, Jason! It is wonderful to hear that our team was able to provide you with a smooth car buying experie...nce. Enjoy your new car!
I purchased my new 2018 Nissan SR mid July... As of today, exactly 1 month later, I have yet to receive a response from the company regarding my issues.... At the time of purchase I was misinformed regarding the actual price of the vehicle as well as the trade in value of my 2014 Nissan Altima, which I also purchased through them. Before we left, after signing, the service lady came out to "chip" the car which should allow you to get GPS, satellite radio, allow you to save your settings...etc, we were told that it would take maximum of 24 hrs to get another. Fine. At this time we are offered 2 free tanks of gas for the inconveniences. (Car was already full, so no was received at the time) 1 week later, after no response was given, we return to the office and speak this time to the sales manager, he says the chip is here, seats us, walks past us for 30 minutes. I CALL the office and he is given the call ...FINALLY he acknowledges our presence and goes to recover the chip. Great! Not, really!!! We try the chip, NO GOOD. As we proceed to tell the manager he insists that maybe we didn't know how to do it. Really?? He inserts it, gets out, says it's working...ITS NOT!! Now we're all frustrated, he says GO to Service, I'll tell them why you're coming. We sit there over an hour waiting for another chip. One of the service guys tells us that the chips have been stolen by the employees and this is why it's not working, another chip was assigned previously, but was removed. OK!!??? FINALLY the service manager walks out. He casually asks, what's wrong? After noticing we had been there a while. He was completely unaware of the issue, had not been told anything about our problem. He immediately states, you can't just put another chip in here, u have to replace the entire audio system. Wow!! He says he will request to remove a unit from another car and swap it. He goes to ask, someone. It's a no go?! Can't swap it out, he has to order a new. He supposedly ordered the new one, told us he would go on a vacation and it should be there by the time he returns he would call and set up service for the replacement. I have heard NOTHING back from this company. I'm completely sick of having the car basically reset EVERYTIME it turns off. It won't even auto connect to your phone. I have never been a problem customer, but let's be real, who wants an overpriced car that isn't even full functioning? Just fix it, I m already paying for all your lies and manipulation. At least let the car work properly. This really just shouldn't happen.
Phylicia and Bryan, thank you again for purchasing your 2018 Nissan SR this past summer from Clay Cooley Nissan. I am sorry to hear that the process h...as been a long one for you in regards to the chip and technology features of your vehicle. I truly value transparent communication and efficient customer service, so I would like to review this experience with. Please reach out to me, Gus McGriff, at email@example.com so I can personally look into this situation. I hope to hear from you soon.