Clay Cooley Nissan Hours
Clay Cooley Nissan of Dallas has been serving you as a Metroplex area dealer with professional sales and service for many years. Family owned for over 19 years, Clay and his family have served the community meeting your Sales and Service needs.
We believe that selling you a car - taking care of your automotive needs - is not a one-time event; rather we view your purchase as the beginning of a continuous ongoing relationship, the start of an ongoing sales and service bond with you, your family and your friends.
""Shop me first, shop me last-Either way come see Clay""
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Thank you Fernando Salazar for help me on such a great deal with my new vehicle He made a deal go to so easy and quick
Thanks to the help of Juan Gonzalez, helped me get my first jeep.. he worked with my time schedule and also answered all my questions before hand. . go... see him for any preowned or new vehicle!
Juan Banda and Deon helped my mom purchase a new Rogue yesterday. I highly recommend you guys purchase from one of them in the future. Thanks for your... great service.
Thank you for your raving 5 star review! I'm glad to hear we were able to help you find the car you were looking for. We hope to see you again soon! -... Brittany C.
I cannot express how grateful I am with the outcome. Roy provided me with white glove service and answered all my questions. I visited several dealerships... and Roy made it easy for me. He never tried to undermine me or sell me a product I didn’t want. Seamless transaction, more Roy’s are needed.
They added 5000 extra on top of the advertised price and were pushing to come to the dealership ... and were rude when questioned why the online price... is extremely low ... would never call them again!
Internet price is different from the real price. When I was contacted by the customer service director one of my question was: "is there any other fee... or charge that I should be aware?" He told me that there wasn't but when I got to dealership and after check the car there was $897 for "reconditioning". It was a complete waste of my time because I wouldn't go there if I knew about this charge upfront.
Internet prices are very misleading. For the vehicle I was looking at, items not included in the internet price were a $1000 destination charge, and... $2990 dealer add-ons. I'm used to seeing protection plans and extended warranties tacked on during the finance discussions, all of which can be taken out of the deal, but these add-ons were already "on" the vehicle and could only be negotiated down, not off. If on the vehicle then include them in the internet price.
Dealer: James Sheppard Great salesman! Did everything in his power to get us the vehicle we wanted as well as a good deal! Thankful for all of his help!
Navila, thank you for your kind review; we are happy to pass along your comments to the team here at Clay Cooley Nissan! If you have any further quest...ions, please give us a call. We're always happy to help!
I went to have my oil change and James Sheppard asked if I wanted to upgrade if he could lower my payment.wel I’m driving my 2020 Sentra sv.
James Shrppard, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan
Read BEFORE you buy at Clay Cooley: Buyer beware of hidden fees in your contract! I called them about a vehicle listed plainly on cars.Com for $18,475.... I was told by Nicole that the online price was the price. I told her that was good, can she get me an out the door price. She called me back and told me $19700 out the door. I asked where the other $1300 came from, was that TTL? Financing fees? What? She said she couldn't go over the breakdown, then transferred me to the service manager. I asked him if $18475 was the price, he said yes, but read the fine print, that price doesn't include dealer add one. He said they charge $1300 for the "Clay Cooley Package", which is something they put on every vehicle. He said it includes a tracking device because a lot of cars get stolen in Dallas, some anti oxidation for the paint job, and locking lug nuts. I told him I didn't care about any of that and just want the car for the price advertised online. I didn't have time for games or tricks or dishonesty. He said he'd call me back. This was about 5:30. He never did, I didn't worry about it because I wasn't interested in playing games. But about 8:00pm Abigail reached out to me from there. I recounted the prior conversations and told her I wasn't interested if $18475 wasn't the price. Duncanville is about an hour and a half from North Fort Worth with traffic and I didn't want to waste my time. I was assured $18475 was the price and she linked me up with a salesman named Pa. I spoke to him briefly, he confirmed the price again. I now had 4 people confirm the price of $18475. The sales manager never called me back, so I assumed he was out of the deal. I agreed to come the next day. I arrived at 3pm and asked for Pa. I was told Pa worked in new cars, but eventually they got him to come. He said hello and left. That was the extent of the interaction. However, guess who comes out to see me. The sales manager. We immediately start the conversation from the previous night as I ask him about the $18475 price. I mention that now 4 people had given me that price and that's why I came. He started his same lame spiel about how the $1300 was his cost and he wasn't making ANY money. Whatever. But they had succeeded in getting me there, so I looked at the car and asked them to run my numbers. They assigned a female sales person to me. I sit down and she brings me the "deal". They gave it at over $22000 all in because they attempted to charge me $2,495.00 For the Clay Cooley Package. I told the lady I didn't want to pay it, and even then, $1300 was what they tried to hide in there the first time. She went down to $1300 immediately. I said I still don't want to pay it. She gave the same tired talking points about how it cost them $1300 to do the Clay Cooley Package. I told her in as nice a way as possible, I didn't believe her. Locking lug nuts are $25 at Auto Zone, and beyond that they are pretty much standard on Ford Mustangs. I didn't say anything about the tracking but a quick look on Amazon shows you can get a variety of tracking devices for between $19.99-$49.99. To make a long review short, they try to rip you off. They're not as bad as Vandergiff Hyundai, but xxxxxxto Clay Cooley because they come in second. I feel pity for anyone buying a car from here not looking at their paperwork, and especially for those two women tall ripped off who bought the car I walked away from. I wonder if y'all took them for $1300 or if y'all really cleaned up by sticking the whole $2,495 in there. Shameful. As for me, I found a GREAT deal two days later on an excellent race red 2018 Mustang EcoBoost Convertible at Palomino Motors. The price I paid was exactly what was online. They didn't charge ANY dealer fees. Only the standard doc fee, inspection, tax title and license. No financing, because I paid cash with the same money I would have bought with at Clay Cooley, had they just honored their online price,
Jason, we're disappointed to hear of the negative experience you had at our location. Thank you for leaving feedback. Please reach out to us at (972) ...709-2000 so we may identify ways to improve your experience.