Reviews
I think I dodged a bullet from Clay Cooley dealership today at Duncanville. They have many bad reviews on yelp but my experience today was out of this world. This sales person, David, out of Duncanville, TX asked me if I was at the dealership to buy a car today. I told him I was there to check on two vehicles that I screen shotted on my phone, w/o test driving them. That boy got xxxxxx at me & said go find them outside where they should be. I bought from next door dealer, Legacy, a few months ago by visiting the dealership first. Mr. Clay Cooley, that isn’t a stellar salesman ship what I witnessed today.
I think I dodged a bullet from Clay Cooley dealership today at Duncanville. They have many bad reviews on yelp but my experience today was out of this world. This sales person, David, out of Duncanville, TX asked me if I was at the dealership to buy a car today. I told him I was there to check on two vehicles that I screen shotted on my phone, w/o test driving them. That boy got xxxxxx at me & said go find them outside where they should be. I bought from next door dealer, Legacy, a few months ago by visiting the dealership first. Mr. Clay Cooley, that isn’t a stellar salesman ship what I witnessed today.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
"Thank you for bringing your experience to our attention. We strive to provide excellent service to all of our customers and we apologize for any negative interaction with our team. Please know that we will address this issue and we hope to have the opportunity to make it up to you in the future."
0 stars Before anyone from Clay Cooley responds to this review telling me to contact them, don’t. I already did. I called. I left messages. I emailed General Manager Roland Lynn, the Service Manager, and the Service Advisor. It has been over two months, and not one of them has responded. No phone call. No email. No follow-up. That’s called ghosting a customer. My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, fuel injectors replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley replaced the fuel injectors. We picked the vehicle up, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle has been through, I reached out to dealership management looking for answers and accountability. Instead, I got silence. What makes this even worse is that I now live in Pennsylvania. I can’t just drive back to the dealership and walk into someone’s office. Email and phone calls were my only way of contacting management, and they chose not to respond. I still have every email. A dealership doesn’t have to have all the answers, but completely ignoring a customer after a blown engine, repeated repairs, recalls, and thousands of dollars in expenses is unacceptable. The vehicle has been a nightmare, but being ignored by management after everything that happened tells me exactly how much Clay Cooley values its customers after the sale.
0 stars Before anyone from Clay Cooley responds to this review telling me to contact them, don’t. I already did. I called. I left messages. I emailed General Manager Roland Lynn, the Service Manager, and the Service Advisor. It has been over two months, and not one of them has responded. No phone call. No email. No follow-up. That’s called ghosting a customer. My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, fuel injectors replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley replaced the fuel injectors. We picked the vehicle up, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle has been through, I reached out to dealership management looking for answers and accountability. Instead, I got silence. What makes this even worse is that I now live in Pennsylvania. I can’t just drive back to the dealership and walk into someone’s office. Email and phone calls were my only way of contacting management, and they chose not to respond. I still have every email. A dealership doesn’t have to have all the answers, but completely ignoring a customer after a blown engine, repeated repairs, recalls, and thousands of dollars in expenses is unacceptable. The vehicle has been a nightmare, but being ignored by management after everything that happened tells me exactly how much Clay Cooley values its customers after the sale.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello 416plat, We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns about the vehicle’s repairs and the lack of communication are deeply concerning. We value our customers and regret that we have not met your expectations. Our service managers will be contacting you to address your situation personally and work toward a resolution. Your feedback is important, and we are committed to improving our service.
I called your service manager George and left a message and still no response. At this point . Send a email [email protected]
Horrible experience. General Manger pulled car as I was working with Salesperson to buy. False advertisement. Car still listed on website.
Horrible experience. General Manger pulled car as I was working with Salesperson to buy. False advertisement. Car still listed on website.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry to hear about your experience. We value transparency and will look into this immediately. Thank you for bringing this to our attention.
Poor treatment at the service center. The gentleman was rude and not professional to say the least.
Poor treatment at the service center. The gentleman was rude and not professional to say the least.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for the poor treatment you received at our service center. This is not acceptable and we will ensure our staff receive further training to provide a more professional and respectful experience in the future.
Great experience! He got the deal done even though I was nervous he definitely did not disappoint.
Great experience! He got the deal done even though I was nervous he definitely did not disappoint.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback! We are thrilled to hear that we were able to exceed your expectations and help you achieve your goals. We value your trust in us and look forward to serving you again in the future.
He made it happen. Mr Make it Happen. It was a fast and easy process.
He made it happen. Mr Make it Happen. It was a fast and easy process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback! We're glad to hear that Mr. Make It Happen was able to make the process fast and easy for you. Our team strives to provide efficient and seamless service, and it's rewarding to know we achieved that for you. If you need any further assistance, please don't hesitate to reach out.
If you’re looking for a seamless car-buying experience, go see Ed. I just picked up my 2026 Nissan Sentra, and I couldn’t be happier with how smoothly everything went. Ed was incredibly efficient he respected my time and managed to get me through the entire process and out the door in record time. It’s rare to find a salesperson who is that quick and professional without making you feel rushed.
If you’re looking for a seamless car-buying experience, go see Ed. I just picked up my 2026 Nissan Sentra, and I couldn’t be happier with how smoothly everything went. Ed was incredibly efficient he respected my time and managed to get me through the entire process and out the door in record time. It’s rare to find a salesperson who is that quick and professional without making you feel rushed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with Ed. We're thrilled to hear that your car-buying process was smooth, efficient, and professional. We pride ourselves on respecting our customers' time and providing a seamless experience, and it's wonderful to know Ed delivered exactly that. Congratulations on your new 2026 Nissan Sentra! We appreciate your kind words and look forward to serving you in the future.
Was very helpful a very nice guy helped me in every area that he could help me. I will refer to him.
Was very helpful a very nice guy helped me in every area that he could help me. I will refer to him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that our team member was able to provide helpful and friendly service. We truly appreciate your recommendation and look forward to assisting you in the future! #customerlove #excellentcustomerservice
This guy was rude and very unprofessional to my wife, I was in another part of the building at the. My wife was visibly upset and wanted to back out the deal. This guy really needs some training on his customer service skills, especially towards women.
This guy was rude and very unprofessional to my wife, I was in another part of the building at the. My wife was visibly upset and wanted to back out the deal. This guy really needs some training on his customer service skills, especially towards women.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for your experience and any upset caused. Our team is committed to providing respectful and professional service to all customers. We take your feedback seriously and will address this matter internally to ensure better customer interactions in the future. Thank you for bringing this to our attention.
We sincerely apologize for your experience and any upset caused. Our team is committed to providing respectful and professional service to all customers. We take your feedback seriously and will address this matter internally to ensure better customer interactions in the future. Thank you for bringing this to our attention.
BJ was very professional and helpful at his job. He kept me very informed throughout the process. I will be returning.
BJ was very professional and helpful at his job. He kept me very informed throughout the process. I will be returning.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your amazing review! We are thrilled to hear that BJ provided you with professional and helpful service. We truly value your business and look forward to seeing you again soon!