Reviews
Mr John Raptor and team, xxxxxxalso to the service
Mr John Raptor and team, xxxxxxalso to the service department, helped facilitate getting me out of a vehicle that was having issues from the factory (zero fault on Royal Moore) and into a new ride that is a HUGE upgrade! Thanks everyone for your service and support!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The sales associaye Raymond Van Orsow was very helpful
The sales associaye Raymond Van Orsow was very helpful and knowledgable. He was very helpful in choosing the right truck for us. The whole process at the dealership went smoothly with a wonderful support staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a great experience never felt pressured always
It was a great experience never felt pressured always very helpful and accommodating! Would definitely buy there again!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were very accommodating and professional.
They were very accommodating and professional. Our salesman very helpful and polite. Would recommend your dealership to friends and we love our Arcadia
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was looking to buy my first new car and my wife and I
I was looking to buy my first new car and my wife and I had two Mazdas previously. Based on our satisfaction with those cars I wanted a Mazda, but we used Royal Moore this time around and I couldn't be happier with my decision to work with them. Brandon Selnau and Fernando Morales were great! As I was looking through different models online Brandon communicated with me, even took a video of one car I had in mind before I even got to the dealership. Fernando was great showing me trims and test driving with me on Brandon's day off so I could zero in on the car I wanted. Next day I decided to buy and Brandon rushed in on his day off to go through everything with me. It was my first new car so they walked me through everything and kept me comfortable while I waited for paperwork and all of it. I never felt pressured to buy any extras or add-ons, what I felt was informed of my choices and that my deal was tailored to my budget, future plans, and my current needs. Everyone was over-the-top polite, patient with me and my questions, and every dept introduction was courteous and professional. My father tagged along just for his entertainment seeing his son buy his first new car and compared to many of his previous buying experienced he was really impressed with how it all went for me. Can't say enough about Brandon and Fernando and everyone I interacted with at the dealership. It is a process to get a new car, it took a few hours doing all the paperwork and waiting my turn to fill out the financing, but at no point was I overly annoyed or felt like my time was being undervalued. They got me in and out in my exact car that fit my needs in a reasonable amount of time. When it's time for my next car my first stop, probably my only stop, will be a Royal Moore family dealership starting with another great Mazda
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No pressure sales, but make your dreams come true.
No pressure sales, but make your dreams come true.on the best new vehicle purchase.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone at Royal Moore was professional and friendly.
Everyone at Royal Moore was professional and friendly. Although the buying process is long they made it fun and enjoyable.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The most horrible buying experience ever.
The most horrible buying experience ever... Purchase was ok but they scratched my truck and so I had to take it back for repair. Now several months later I bring it in for service and they keep my truck for two days to replace a light??? No phone call no loaner, nothing... I had to call and wait on hold for 15 minutes to speak to someone who knew nothing
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Me trataron muy bien yo muy contento de aver comprado mi
Me trataron muy bien yo muy contento de aver comprado mi troca con ustedes gracias
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
sales people ok, service is the worst ever never going
sales people ok, service is the worst ever never going back, wanted my truck for a week to look at not fix just look at temp gauge
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair