Royal Moore GMC Buick

I live in Alaska and purchased a 2022 GMC Sierra from them. BAD IDEA!!!!!! I paid for a friend to fly to Portland to drive the vehicle to me in Alaska. I asked the finance guy and the salesperson to make sure the paperwork was in the vehicle, as we did everything online, but the actual paperwork was needed to get through Canadian customs. There was no paperwork, my friend was turned away at the border and not allowed to enter Canada. I then had to pay over $3,000 to have it put on a barge and shipped to Alaska, I had to pay to change my friends airline ticket to fly out of Seattle, I had to pay for my friend to get a hotel room for the night because the shipping place was only open during business hours, I then had to pay $375 for the truck to be defueled because to travel on the barge it had to have a 1/4 tank or less, and an Uber to get him from the port in Tacoma to the Seattle airport. When I finally got the truck there were 3 nuts missing on the tires, the silver molding on the passenger mirror was missing, (these things were missing in the pictures the freight company took of the truck when they received it), the dash system reports the SD card is missing (which it is not), I have tried to remove it and put it back in but still pops up on my dash that the SD card missing. This is very annoying to have to dismiss every 10 minutes. I called the dealership and spoke to the salesperson, he said he would have the manager call me back, I have never gotten a call from the manager or anyone else. I had only had the truck in my possession for about 2 months, I was driving down the Seward highway heading to a wedding and when I got into the pass, where there is no cell service), the dash reported "Engine oil hot" so I pulled over to check things out. First I checked the oil, there was oil in it but no where near full, you would think the dealership would have changed the oil prior to selling it, and since I didn't even put 300 miles on it yet it should not have been low on oil. I was stranded for over 4 hours on the side of the road. The truck was towed back to Anchorage the next day and after 10 days of sitting at Chevy of South Anchorage, I finally got a call from the service department saying the engine was seized and I would have to get a new one! xxx???????DO NOT BUY A USED VEHICLE FROM THESE PEOPLE!!!!! They obviously do not do the certified preowned inspection as promised. I did not finance the vehicle through them, I used my bank.

I'm a difficult buyer to work with, and am a haggling SOB. Deniz was fantastic, and took it all in stride. Showed true professionalism. With a deal on the line, he was the tie breaker for me. Im happy with my purchase and the deal Deniz made it happen. If you buy from Royal, ask for Deniz!

Highly recommend! Christian Ternon who helped is an amazing person! He was very patient with us, I was very picky about the car and numbers, we had started the process in the beginning of the year I never once felt pressured to buy a car I didn't like or was forced to look at other cars that were in the budget like another dealership had tried! I was happy we found royal Moore instead! Highly recommend here! Especially Christian!

Contacted RM GMC online to get information on a Sierra 1500. Worked with Fernando initially, upon arrival, I worked with Wade to go through the truck and test drive. Wade was knowledgeable and friendly. Great to work with on this deal. The dealership aspect was good as well. Straight up discussions and minimal back and forth. Noah and Patrick assisted with the numbers and final paperwork. All in all a great experience.

I found the Royal Moore dealership to be clean and accommodating. Wade, our salesman was thorough and professional. and he made us feel like he cared about us and really went the extra mile to accommodate us. We will definitely purchase from Royal Moore again and request Wade to assist us.

I found that everyone at the dealership was very helpful and friendly, courteous and professional. I would definitely purchase from them again. Our sales person was Wade and I thought he did a great job. I felt he was concerned about me and my purchase and wanted me to have the best deal possible. I would definitely go to him again.

Great guy took care of our needs quick and fast and fair. Couldn’t have asked for any better experience

The Sales and finance team are amazing! Thanks Christian and Noah! No pressure to buy.

Vince was great to work with! Let us take our time and we found the car we wanted.

Wade, our sales person did an excellent job walking us through the process. Very informative and responsive to our concerns and questions. He was always very accessible and I felt he actually cared about us.