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DARCARS Toyota Baltimore

(227 reviews)
Visit DARCARS Toyota Baltimore
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm Closed

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New (410) 753-4702 (410) 753-4702
Used (410) 487-0585 (410) 487-0585
Service (410) 696-4865 (410) 696-4865

Inventory

See all 147 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2022.
At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
See What It's Like to Love Car Buying!!

Service center

Phone number (410) 696-4865

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(227 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Toyota Baltimore from DealerRater.

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Service department at this dealership is putrid.

Service department at this dealership is putrid. They told me they would put OEM tires on my vehicle when I needed them replaced and then after I had the tires replaced I realized they were not OEMs! Do not service your car here. They will lie.

Service department at this dealership is putrid.

Service department at this dealership is putrid. They told me they would put OEM tires on my vehicle when I needed them replaced and then after I had the tires replaced I realized they were not OEMs! Do not service your car here. They will lie.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are all in today and would love to assist. Thank you!

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Worst Toyota dealer I have encountered when looking for a

Worst Toyota dealer I have encountered when looking for a car. Sleazy and unprofessional. Should not be in business.

Worst Toyota dealer I have encountered when looking for a

Worst Toyota dealer I have encountered when looking for a car. Sleazy and unprofessional. Should not be in business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hi Shevon, I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database, would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory and Sherlene are all in today and would love to assist. Thank you! 

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Fraudulent dealership that engages in illegal business

Fraudulent dealership that engages in illegal business practices when trying to buy a new car. Stay away.

Fraudulent dealership that engages in illegal business

Fraudulent dealership that engages in illegal business practices when trying to buy a new car. Stay away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hi Shari! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our recent customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are all in today and would love to assist. Thank you!

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This dealer quoted me 20 percent interest on a new Camry.

This dealer quoted me 20 percent interest on a new Camry. Other dealers in the area were telling me the APR on this vehicle new is going for 5 percent. Don’t shop for a car at this dealer they will milk you.

This dealer quoted me 20 percent interest on a new Camry.

This dealer quoted me 20 percent interest on a new Camry. Other dealers in the area were telling me the APR on this vehicle new is going for 5 percent. Don’t shop for a car at this dealer they will milk you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are all in today and would love to assist. Thank you!

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This dealer tried to sneak in 15K in add ons and illegal

This dealer tried to sneak in 15K in add ons and illegal fees without my knowledge. Crazy they would try such horrible business practices and how is this allowed? Do not go by the price online because this dealer is bait and switch.

This dealer tried to sneak in 15K in add ons and illegal

This dealer tried to sneak in 15K in add ons and illegal fees without my knowledge. Crazy they would try such horrible business practices and how is this allowed? Do not go by the price online because this dealer is bait and switch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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The salesman and sales manager and finance manager were

The salesman and sales manager and finance manager were all very deceptive and lied to try to pad their pockets. Why would you say the bank will increase the interest rate if I don’t buy this bogus assurance package? I checked online and this is illegal what they tried to do.

The salesman and sales manager and finance manager were

The salesman and sales manager and finance manager were all very deceptive and lied to try to pad their pockets. Why would you say the bank will increase the interest rate if I don’t buy this bogus assurance package? I checked online and this is illegal what they tried to do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are all in today and would love to assist. Thank you!

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Tried to add thousands of dollars in add ons and markups

Tried to add thousands of dollars in add ons and markups on the car. Stay away from this dealer.

Tried to add thousands of dollars in add ons and markups

Tried to add thousands of dollars in add ons and markups on the car. Stay away from this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Gabriella, Ynoel, and Sherlene are all in today and would love to assist. Thank you!

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This dealership does not value peoples safety and they

This dealership does not value peoples safety and they are dangerous. I brought in my highlander to repair a recall and they said it was repaired and then when I left this dealership I got a check engine light. I took my vehicle to another toyota dealership and they repaired it. I reported them to toyota. They put me and my family in danger.

This dealership does not value peoples safety and they

This dealership does not value peoples safety and they are dangerous. I brought in my highlander to repair a recall and they said it was repaired and then when I left this dealership I got a check engine light. I took my vehicle to another toyota dealership and they repaired it. I reported them to toyota. They put me and my family in danger.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
1 person out of 1 found this review helpful. Did you?
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Dealer response

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, Gabriella and Sherlene are all in today and would love to assist. Thank you!

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They lie about everything.

They lie about everything. They said bank couldn’t approve the loan unless I bought the DARCARS package, extended the loan term and accepted all add ons on the vehicle and pay for life insurance. They should be investigated and shut down. Hustlers who just want to milk you for every dollar.

They lie about everything.

They lie about everything. They said bank couldn’t approve the loan unless I bought the DARCARS package, extended the loan term and accepted all add ons on the vehicle and pay for life insurance. They should be investigated and shut down. Hustlers who just want to milk you for every dollar.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, we strive to deliver a transparent and seamless purchase experience, and it is never our intention to mislead our guests. We apologize for any miscommunication on our end and would appreciate the chance to speak with you to see if we can help clear things up. If you are interested in having that conversation, please reach out to us at customerrelations@darcars.com or 800-327-2277.

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I bought a car at DARCARS and they never told me about

I bought a car at DARCARS and they never told me about the hidden charges involved which amounted to over $7,000. If you're financing, they tell you to sign all those papers with hidden fees in all of them. They are very, very deceptive. I will have this company investigated. Pay cash for the car only and if you are not paying cash, diligently go through all the paperwork and ask questions for each item. Don't believe their lies. Don't sign anything without fully investigating it. It doesn't matter how long it takes, get all your questions answered, call people on your phone while you are there and ask for a second opinion, don't sign papers for products you know you won't need.

I bought a car at DARCARS and they never told me about

I bought a car at DARCARS and they never told me about the hidden charges involved which amounted to over $7,000. If you're financing, they tell you to sign all those papers with hidden fees in all of them. They are very, very deceptive. I will have this company investigated. Pay cash for the car only and if you are not paying cash, diligently go through all the paperwork and ask questions for each item. Don't believe their lies. Don't sign anything without fully investigating it. It doesn't matter how long it takes, get all your questions answered, call people on your phone while you are there and ask for a second opinion, don't sign papers for products you know you won't need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Ami! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Gabriella, Ynoel, and Sherlene are all in today and would love to assist. Thank you!

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