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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.4
98 lifetime reviews. Includes reviews of DARCARS Toyota Baltimore from DealerRater.com
  • good experience

    There are a lot of negative reviews for this place on here, but that wasn't my experience at all. They did use sales tricks, but I didn't find the...


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    There are a lot of negative reviews for this place on here, but that wasn't my experience at all. They did use sales tricks, but I didn't find them overly pushy. I would recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Appalling--avoid
    March 30, 2017

    My husband and I have had an absolutely APPALLING experience with this god-awful dealership. I urge you???for the love of all things holy???go an...


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    My husband and I have had an absolutely APPALLING experience with this god-awful dealership. I urge you???for the love of all things holy???go anywhere else for your car needs. Anywhere at all. We found a Toyota on their website that we wanted to buy. We phoned Darcars and spoke to Adula, who told us they had the car and we could come the next day at 10 to try it out. We got there around 10:20???no Adula. Apparently he just hadn???t shown up yet, so we waited and waited. When he finally got there, we learned that the car wasn???t even on the lot???it was at the Silver Spring location. Even though they told us it was there. Here???s the thing with the salespeople here???they just lie through their teeth to you. We were annoyed, but agreed to fill out all the paperwork there in Baltimore, and then Adula would drive us to Silver Spring, where our car would be ready and waiting to go. Apparently the manager, Eric, had called ahead and sorted it all out. Of course when we got to Silver Spring, the car was nowhere to be found. Seems Eric had lied to us about calling them, because the car was not only seven cars back but had a dead frigging battery, and Darcars Silver Spring didn???t know anything about it. We waited several MORE hours here, reaching such a point of irritation that the manager in Silver Spring gave us his own car and $40 to go get lunch. In all, it took over five hours for us to purchase our car. But it didn???t end there. To make up for their appalling, unprofessional, unacceptable service, Darcars Baltimore offered us free car washes and gas refills. Plural. I took the car once to get the gas refill, which took about half an hour. After that, they refused to fill it again. Yesterday, we took the car to get our free car wash and to pick up our permanent registration and plates. It took them over half an hour to wash just the outside of the car. When my husband inquired, they told him to ???be patient, man??? and that it would be another 15 minutes to wash the inside. We told them to forget it and left. Turns out they hadn???t bothered to put our old license plates back in the car???which we needed to return to the DMV???and when we called to ask where they were, we were told we had to drive the half hour back and pick them up ourselves. Couldn???t they mail them, we asked, since it was entirely their error? No, of course not. So here we are, having to drive a half hour back to this inept, sorry excuse for a dealership, all to fix yet another of their mistakes. We will NEVER return to this place and unless you???re a total masochist don???t set foot near it.

    Does not recommend this dealer

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  • Waverly is the GOAT!!!!!

    Waverly is the GOAT, the greatest of all time.. I walked into the dealership just on a humble to see what my options would look like as far as get...

    Dealer Response

    We are so happy to hear this! Thank you so much for sharing. Let us know if you need anything, we will be more than happy to help!


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    Waverly is the GOAT, the greatest of all time.. I walked into the dealership just on a humble to see what my options would look like as far as getting a dodge charger .. not expecting to leave out of there with the car . This was truly a a,axing experience I still can't believe it.. but if your looking to purchase a car speak to waverly chambers the man is awesome!!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are so happy to hear this! Thank you so much for sharing. Let us know if you need anything, we will be more than happy to help!


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About Our Dealership

Dealer on Cars.com since September 2016

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience, and the enjoyment it brings, that will determine whether we have reached our goals. With that in mind, we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

"Home of the Lifetime Relationship Warranty"