DARCARS Toyota Baltimore

Don’t take your car for repair here. Don’t buy a car here. Anywhere else is better. Couldn’t even diagnose the issue with my vehicle.

Attention consumers: Stay away from these crooks!!! I had an extremely disappointing experience with Darcar of Baltimore and Darcars of Frederick. Darcars Baltimore sold me a $31000 van that had not been properly inspected and came with multiple pre-existing issues, including a clunking sound that was present from day one. For start/stop yellow in the dash light, I was told by the sales rep that it is normal and nothing to worry about, just to find out that the start/stop battery needs to be replaced. The GM at Baltimore had me visit Darcars Frederick to get that battery replaced, which they did (according to them but the light came back, and I was sent to Darcars Rockville to get the battery replaced. When I took it for repairs, they (Darcars Baltimore) abruptly told the shop (Darcars Frederick) to "cease and desist" after the vehicle had been worked on for three days. After initially advising me to handle the repairs myself, they backed out of addressing the remaining problems once I fixed the start/stop battery. To make matters worse, their communication is abysmal—I sent multiple emails over weeks without any response from the GM of Darcars Baltimore, who initially pretended to be caring and concerned. As someone who manages 27 restaurants across five states and owns multiple businesses, I understand the importance of customer service. Unfortunately, this company has demonstrated a complete lack of professionalism, accountability, and respect for their customers. I wouldn’t recommend them to anyone and will never do business with "Darcars" again.

Misleading dealership from the moment I walked on that lot. I could tell they were trying to rob me. Don’t come here when buying a car

Can’t believe this place. Tried to say that if I don’t buy an add on package the bank would increase the interest rate. So shady and horrible practices and dishonest.

I originally took my vehicle to them to be service for a recall … it was a simple thing, a conformal coating spray for the under chassis of the vehicle. That experience was fine, and decided to take my vehicle to them for an oil change, new spark plugs and brake pads later in the year. Their front attendant called me with a long list of necessary repairs amounting to about 10K and he encouraged me to trade in my vehicle for a new one. I declined the offer and picked my car up later….they charged me for one spark plug, as they apparently had stripped the threads off of one and were unable me to check the others (?). Also, in changing my brake pads, they stripped every single one of my lug nuts….so I was charged for replacement hardware too. That was about 3 years ago and I’ve had a handful of visits with other mechanics for various things and none of the repairs that DARCARS Eastern Avenue deemed necessary were ever cited. Since that visit, about twice a year, DARCARS Toyota Eastern Avenue will still call me (from random cell numbers, probably belonging to their employees) to prompt me to get my car serviced. Just to remind me. Thanks DARCARS Toyota Eastern Avenue, I will not bring my vehicle any where near your establishment again, Please. Stop. Calling. Me.

Incompetent dealership went for simple service and they messed up my rotors on my brakes. Technicians are not qualified. Had to go to another mechanic to fix this. Will put in a formal complaint against them

Slimy dealership and tried to mark up the price they lied about on the internet. Go elsewhere

Illegally ran my credit without my knowledge when I was looking at a used vehicle. Will be reporting them.

Deceitful dealership. Dealerships in general are bad but this Darcars are liars and the salesman was horrible and all to take all your money and lie. Don’t step foot in this place they are so dishonest

This place is not recommended for buying. Everyone is dishonest, starting with the sellers and ending with the manager, Lew. I bought a Tundra and they altered the price.