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Make It Right
OR WOW! What a great dealer with which to do business! Saturday I purchase a used Tacoma Access Cab from Stokes of Beaufort. Originally, I thought the first one I saw on the lot was it but it turned out to be the wrong truck as it was a double cab not an access cab…realized when we went to sale price. Yikes….It was not the used one I saw, but a double cab and about $6000 more than I was willing to spend. We ended up purchasing the 2020 Tacoma Access Cab with 25,300 miles on it. Then Sunday, just to see, I looked at the new inventory for Tacoma trucks and low and behold, there was a new 2021 double cab, with 5 miles on it, with more equipment for only a few thousand dollars more than I paid for the 2020! I contacted the dealer and explained that I was never offered the option of a new Tacoma and was told they don’t like to push new vehicles of folks when they have their mind set on a specific model…YIKES, never put options on the table…5 miles and band new vs. 25300 miles and used? Doesn’t seem like good customer relations! Roger, the sales manager, contacted me and asked if I could drop by and discuss what I wanted in the new Tacoma that was in Stokes inventory. We met and discussed the differences and settled on their taking the used Tacoma back and selling me the new one for a reasonable $3250 difference…it’s more than what might have been in the original deal had I been offered the new one from the get go, but it was fair. We closed the deal and all parties went away pleased with the outcome. Stokes Toyota is the greatest and they make it right!
Dev Scott, Service Representative, at Stokes Toyota,...
Dev Scott, Service Representative, at Stokes Toyota, Beaufort, SC, is a true professional. He takes his job of Customer Service very seriously. He works with everyone to make sure they are 100% satisfied. If there are any problems associated with your vehicle, he will have the technicians perform a check list until the answer is clear. He presents the best car care options to each customer for a great automotive experience. During my service visits, the Maintenance Area, especially the Agents Desk, are always so swamped with customers. I strongly suggest that Stokes Toyota of Beaufort think about ways to expand this waiting area and provide these wonderful customer service agents, like Dev Scott, with more space to operate and provide fantastic service. Thanks so much!!
Tom Calcaterra was the most knowledgeable and charismatic...
Tom Calcaterra was the most knowledgeable and charismatic salesman I have dealed with in decades. He explained specific safety details of my 2021 Venza so I could understand them. I highly recommend dealing with Tom as a pleasant, reliable and outstanding salesman.
Great Service and selection
I was looking for a late model Toyota 4Runner Limited after mine was totaled in an accident in December and found Stokes through fb marketplace. Chris, my sales consultant, was very helpful, professional, and great at follow up. I ended up not buying the vehicle but Chris left a very positive impression on me and I will consider Stokes for my next vehicle even though I live more than a four-hour drive from the dealership.
Very satisfied with my experience. Joe morand was a great...
Very satisfied with my experience. Joe morand was a great person to deal with. He was very informative and eased the process of car shopping for us
Great experience and great customer service. Joe Morand was very informative and helpful throughout the process. Was not pushy for the sale and very patient.
Just great!!! Spoke with Joe he was a great guy (loved...
Just great!!! Spoke with Joe he was a great guy (loved the mullet). Joe made the experience worth while. His personality and humor made the experience that much better than I expected to have. If your looking for a car this is the place to stop in and ask for Joe!!!!!
GREAT!! place to buy
We drove to Savanna GA to look at other dealers offers. Well nobody could touch the price for a new RAV4 at STOKES. Incredible friendly service and went out of their way to ensure our satisfaction. Great place to buy.
Katie was awesome!
I came and purchased my car a few days ago and Katie was awesome! She was very helpful and explained every feature the car had and everything. She helped find the perfect car for me. If she did not know the answer she found the answer for me. She even stayed over until 9 to be sure I left with a car. Thanks Katie! You were awesome!
I went in looking for a used reasonably priced truck , and the friendly courteous staff put me in a brand new Tacoma for the monthly payments I wanted. Will do business again. Thanks Luis!!