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Volunteer Auto Group

(229 reviews)

Reviews

(229 reviews)

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Amazing Service, Great prices, Great selection

I've been shopping with Hepperly for while. Every vehicle I have bought from there they have treated me so much time and attention. Listen to what I want and need and getting that vehicle. I deal with the boys on the west and I must say they are the friendliest people I have ever met. They know be by name and we could sit and converse for hours. They will never put you in a car they don't think you need or something may go wrong with it. Overall I have never had the experience I have had with them at any other car buying. I actually enjoyed my time with them while looking for the right vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2006 f250

Mike was very friendly and helpful. Made the experience enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service and staff

The whole entire staff at both locations were very helpful! We had been working with Mike for a long time, trying to make the best decision for our family. Mike was very patient with us, and I thank him! Once we made our decision everything was easy and smooth sailing to the end. The selection on both lots were awesome and at great prices. If you are in the market for a nice clean used vehicle please check them out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

I came all the way from Ecuador to buy my car here. Everyone was very helpful!! Buying a car is normally not a fun thing for me, however this transaction went so smoothly I actually enjoyed buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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unprofessional, lied on phone, wasted my time.

I called and tried to speak to "Brian" on phone. He was distracted and talking to several other people. I asked him some vehicle specific questions ..."does it have a roof rack and tow hitch?" He pretended to be looking at it and answered my questions. I called from an hour drive away and told him I was coming to look at it. When I got there, he was running here and there and disappeared leaving me in a very cold waiting room for about 15-20 min. He finally came back and said, Oh that vehicle is at our other location across town. I decided that this company was way too unprofessional to deal with. What a nightmare it could turn into if I bought a vehicle and had a problem with it. I'll just spend my $10,000 elsewhere!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Purchasing my first JEEP

I had a very good experience working with Donnie. He took care of the issues on the 06 Jeep Wrangler that I purchased and did his best dealing with me. I am someone with a hectic schedule and do not have time to waste. Donnie was aware of my hectic schedule and did his best on keeping my 'buying' process to a minimal. Thanks again!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic Experience!

My husband and I recently found ourselves in a "need a newer car quick" situation. I found a van we liked Hepperly's website and called Josh about test driving. He had the car ready and running when we got there to drive it. We loved it of course and started the buying process. Within a day we were driving off the lot with 3 very excited boys. Thanks and again Josh and Hepperly Auto Crew for making this experience so fast and easy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AWESOME SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My husband and I just bought our 2nd car in a yr from the GREAT people @ Hepperly Auto. Josh sold me a BEAUTIFUL 2006 Jeep Commander that is amazing just like the service we received from Hepperly Auto...Drove all the way from Cleveland and will do it again when I'm ready for another car.... A VERY BIG Thank you again Josh for all the great service the 2nd time as well as the 1st... (And thanks to Donnie for staying late and missing dinner to wait for us.) Thanks, Rodney & Karen Tyson Cleveland,Tn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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MY NEW BMW

I received the BEST service and deal at Hepperly Auto Sales. Both Donnie and Josh was very welcoming and was very honest. Josh was very knowledgeable on each vehicle. If you want to experience GREAT service, choose Hepperly. :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you man for the great review! Thank you for taking the time to write a review on our business! Hope you enjoy that new BMW!

2003 Honda Accord

I have been very happy with the 2003 Honda Accord that I purchased from Josh Shepherd at Hepperly Auto Sales 3 years ago. As a single mom I have always been overwhelmed when shopping for vehicles. Josh was very helpful and made the process easy. Steve Hepperly and his employees are honest men of integrity that I trust with such a major purchase. I look forward to purchasing my son's first vehicle from them soon. - Dana Rimback

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Dana for the great review! We are happy you enjoyed your car buying experience. We thank you for the great relationship we have formed with your family over the years!