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Lexus of Westport

(1,377 reviews)
2019 state dealer award
View 9 awards
2019 state dealer award 2018 state dealer award 2015 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,377 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great buying experience

Anthony Otero and the rest of the New Country Lexus team went out of their way to make purchasing my wife a new car an easy, xx free experience. I would highly recommend getting your next car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Top-notch Customer Service

I could not be happier with my experience buying a used car from Lexus of Westport! I was dreading the car-buying experience, especially looking at used cars, as you never really know what you might end up with. But the sales consultant we were working with, Michal Moczulski, was upfront and honest right from the start, even pointing out some minor cosmetic blemishes we overlooked. He was very patient and friendly throughout the whole (relatively quick) process without ever being pushy. I have been to other dealerships to look at used cars, and was not impressed with the usual sales tactics that were used...I ended up purchasing an older model RX330. And although it was one of the oldest and least expensive cars on the lot, the whole staff treated me as if I just purchased one of the most expensive. Michal not only took great care of me throughout the buying process, he was very responsive to my subsequent questions after the purchase. I had a great experience with every staff member I worked with and highly recommend Lexus of Westport.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service. Marcello Impellizzeri was great

We had a great experience. Marcello was very cooperative, patience and interested to get what we really want at a rate convenience for us. super good customer service and most importantly very friendly and respectful, and took time to know his customer. jcc

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service visit

I had my 40000 mile service done at new country Lexus . It was a breeze to begin as I was attended to very quick and was explained all the requirements and once I agreed to it , I was off in my loaner which I had it pre booked . Chris was good in calling me back and updating about the service . I was back in in time after work to pick my SUV .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great service

Mike was a great person to work with, very easy and laid back and made the entire process seamless. The dealership works so professionally and makes the customers job much easier, very trustworthy staff and takes care of the customer the RIGHT way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everything we hoped for!

Great people to work with. Made purchasing a car a pleasant experience. Marcello was a wonderful salesman and Joe made signing all the paperwork a breeze. He guided us through purchasing extra protection. So far we have been very pleased with our new relationship with New County Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Buying used vehicle

The members of your sales staff were a pleasure to do business with.The staff was efficient and helpful.I would come back for another car in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

good dealership

great knowledge of the car with little pressure to buy. Excellent followup and buyer service. Would highly recommend this dealership and salesperson, Great technology support.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Customer Service.

I worked with Marcello Impellizzeri on the lease of my 3rd Lexus. He was honest, fair, personable and he made the entire experience one in which I would come back again. He was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Used Car Experience

Michael was very professional, helpful and knowledgeable in the process of buying a used car. I love my new used car, it’s perfect so far. My previous Lexus was totaled and buying one just like it was a good idea.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.