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Lexus of Westport

(1,374 reviews)
2019 state dealer award
View 9 awards
2019 state dealer award 2018 state dealer award 2015 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,374 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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10,000 mile check- up

The Lexus dealership in Fairfield gave excellent service. they accomodated my work schedule by giing me a late afternoon appointment. They were extremely courteous, prompt , and efficient when I arrived. Jason took down all the information and made sure to listen very carefully to any issues I was having. The car was completely quickly. I was having some difficulty with the computer system which was repaired perfectly. Jason then showed me several new features on my Lexus that I was unaware that I had. All in all an Aplus experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Rx 350. Brian & Sheila

Our salesperson, Mr kwesi Osafo, was very knowledgeable and courteous. The best part is, he was not pushy. My wife and I were so impressed by Mr Osafo that we ended up purchasing what my wife really wanted, the RX 350. I would highly recommend Mr Osafo and the Westport dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great buying experience !

Yulissa rodriguez was my sales consultant . She was very helpful, courteous and professional. I was impressed by the whole experience from test drive of my RX350 to the delivery of it . She found the car I wanted exactly as it was not at their showroom and had it delirvered within a few days . The whole transaction was handled very professionally when we picked it up . Loved the technology specialist idea. He was very helpful in explaining how to operate the car . I would buy here again for sure !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent overall customer experience

Michael from sales and Joe in finance was very knowledgeable and pleasure to deal with. Highly recommend these guys. Would not hesitate to recommend or use again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Yulissa was a pleasure to work with

I have a great experience at the dealership, from the point of sale through to delivery with the tech-y. Yulissa was great to work with and covered all the bases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional and always responsive

Great service department, professional staff, comfortable waiting area. Always follow through on recommended service issues and they want to see that repairs are done right and that I am satisfied. Staff have gone out of their way to see that I am not inconvenienced with drop off and pick up of vehicle, as the know I live a distance away. Having both a GS350 and RX350, It makes for a good experience to work with NC Lexus. Jim

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great experience

I had a very thorough and enjoyable experience. The knowledgeable sales staff made the whole process extremely easy. I would highly recommend new country Lexus of Westport.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2019 Lexus ES350 Purchase

Very accomodating in locating the new 2019 LEXUS ES 350 which was just released for sale. Excellent closing and delivery of car on the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying experience

Everyone at New Country Lexus of Westport was very helpful and knowledgeable and went out of their way to help me in purchasing my new Lexus! It was a stress free experience and would highly recommend this dealership to anyone looking to buy or lease a new Lexus. I want to personally thank the following people who deserve recognition...Jared Epstein, Anthony Ferrari and Sarah Dos Santos. 5 Stars!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying my Lexus RX 350

Our salesperson, Kwesi Osafo, is very knowledgeable, courteous, and is a real gentleman. I was exploring Lexus but. not intending to make a purchase at this time. I was so impressed by the assistance that he provided that I spend more time at the dealership and wound up making a purchase and feeling very good about it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.