Ritchey Automotive Hours
Volkswagen Jackson offers for sale the largest selection of new Volkswagen cars, including the 2013 Beetle, Passat, Tigu
an and more for customers from Jackson to Hattiesburg. Check out VW Jackson's huge selection of pre-owned, used and certified pre-owned cars for sale. All of our pre-owned vehicles must pass a rigorous inspection prior to presenting them for sale on our lot. Certified Volkswagen vehicles come with a 2 years or 24,000 miles bumper to bumper limited warranty and peace of mind knowing that it's passed a 112-point inspection and comes with 24-hour Roadside Assistance. Visit Volkswagen Jackson today!
"Mississippi's Volkswagen Leader!"
Ads misrepresented the car as being one owner/local trade in. It was not. Their web site encouraged you to select a button to get a lower price, but... it was a ruse to get your email address and name. This is a poorly run business.
Lawrence Porter is an outstanding serviceman! He makes sure his customer is satisfied & please. He also goes over & beyond by making your experience... GREAT!
Extremely professional staff! We dealt with Lawrence Porter through our entire selection process. He was a superb salesman with an infectious smile. Lawrence... turned us over to Chris to finalize the sale who was equally impressive. Email or call Lawrence for your vehicle needs - I highly recommend him
They need salesman that actually know their inventory instead of telling someone they have something then driving hour and a half to look at it to find... out they sent it to auction
Visited scores of dealerships and stores in my life but none as courteous, professional and helpful as this. ALL employees were as described but especially... Caroline Snow and Haywood Moses. I would fight to have people of this caliber on my team! What a thoroughly enjoyable experience! I might add that there are FIVE Volkswagens in my immediate family and we are pleased with all of them. I might add I did not buy my vehicle from this dealership but it made no matter.
Bought a car here, broken from day 1. Luxury car! Terrible service, doesn't care about the customer, just the sale. Beware buying here!!
My Aunt Rose Wicker and I was talking about how nice Mr Joe Ursy is. Mr Joe guided me to a wonderful lady Ms Debra Ashford with her expertise I was able... to give my wife Alicia with a Christmas present I could be able to afford. It’s was NOT a stressful deal. Ms Debra took the bull by the horns and got it done. My wife was crying with joy while we were smiling from ear to ear. That’s the best I’ve been treated purchasing a vechile. My family will never forget that Aunt Rose, Joe Ursy and Debra Ashford can make dreams come true. Thanks RICTCHEY AUTO
Matt and Tyler went above and beyond the norm for getting my vehicle to me for purchase.They drove an hr and a half to deliver my vehicle to me since I... lived almost 3 hrs from the dealership.They meet me halfway and were very professional when they arrived.Wish I could deal with dealerships with this kind of dedicated employee's everywhere.THANKS GUYS FOR EVERYTHING.
Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of ...your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance. Thank you, once again, for your kind words.
Danielle Wheakley the Finance Manager was rude over the phone and I looked past it and she was rude in person and I also looked past that as well but the... last straw was when I sent someone in to attempt to pick up paperwork to save me a two hour drive and she was extremely rude to her as well. I am a Store Manager and I would never be rude to my customers so for me to be treated as such is very upsetting for me. I Loved my saleswoman Mrs. Caroline she was great but Danielle really made me feel extremely uncomfortable. She made rude remarks and made it clear that she didn't care about how I would receive the attitude that she gave. Although I would recommend your dealership to a friend I wouldn't want them to have to work with Danielle. I hated the way she made me feel,it was hurtful and very belittling. This is the second car I have purchased from this dealership and I have never had an encounter like this before until now. She was very unprofessional and I don't think she understands how customer service works.
Ms. Bradford, Thank you for the candor of your review. First, I do want to thank you for your business. I am sorry that the entire process was not sat...isfactory. We do strive to make our buying experience quick and comfortable for our customers. I will consult with my fellow managers and see how we can rectify the situation. Thank you so much for your business Ms. Bradford! Please call and ask to speak with MR. Joe Usry at 601-987-9090 with any further concerns!
Since 2012 I have purchased 4 new VWs from this dealership. My most recent purchase was a 2017 Passar SEL. The salesperson was Ms Caroline Snow. She... was very courteous and extremely helpful. We went over all the features of this vehicle and she made certain that I was familiar with all the new features of the Passat. Upon leaving in my new car she gave me her business card and told me to either call or come by with any questions that I may have. She followed up with a phone call about a week later. What a splendid combination--Volkswagen and Caroline Snow.
Thank you so much for your kind words Mr. French. Ms. Snow is an incredible sales person. If you need anything please let her know!