Ritchey Audi Volkswagen

I bought a used car from David Cohen at the dealership and it was the best experience I've had! They were friendly, thorough, and just the best to work with! I would recommend this dealership to anyone!

Worst Customer Experience. Over two months waiting on missing parts and a cracked window and to get a response from the sales person (Laura.) No response from anyone incliuding the general manager (Chad).......Left several messages....

Very unprofessional, the reps is always overstimulated due to being busy. Dropped my rover off for front breaks and rotors. They had my car 3days and didn't even start on the breaks! ! wouldn't recommend this place to anybody. Needs new Management

This is our second time dealing with them purchasing a car. We talked to a salesman Claude. He got us reapproved and we went in the next day. They gave us a fair price for our trade, just wished it was more but it was fair. My wife wanted an Audi Q7. Claude was waiting for us because we were running behind driving from Hattiesburg. He was very nice. He gave us one on one time and didn’t have other customers breathing down our necks to get his attention. The financing went through pretty easy. I do have one negative thing. He wanted to do the paperwork and we wanted to drive it first. I thought it was a certified pre-owned but it was actual a new car she had picked out. Got us through the paperwork when you buy and it took about 20 minutes and we were ready to go. He took the time to show my wife all the bells and whistles she has come to love from Audi. That one on one experience was amazing like it was in 2023. It was my wife’s anniversary present and she loves it. If you want a good experience a a luxury I recommend Audi of Jackson.

Worst service department I have ever experienced. My daughter had a 9:00am appointment and at 1:00 they told her it would be ready in 15 minutes. She lives over a hundred miles away and at 4:00pm we were told it would be 5:30pm before it was ready. They then said they may not get to it today. This was a simple seat adjustment to correct a malfunction to be able to secure a child’s car seat. They don’t seem to care for their customers after you purchase the vehicle. You are better off buying somewhere else.

The staff is rude and unprofessional. Not one employee know how to communicate with the customer. You have to run behind the staff to get update on your vehicle

I would not wish my experience with this dealership on my worst enemy. They have had my car for ~8 weeks and have yet to fix the EPC light problem. The first time, they charged me and said it was fixed by getting a new 02 harness. The light came back on on the way home. We took it back and they said it needed a new cylinder 1 fuel injector. We paid for that and the light came back on. They came to my house to pick up the car and have had it for 2 weeks and it’s still not fixed (after we paid for the $200 part it “needs”) We also can’t get ahold of anyone because they apparently fired the lady we are suppose to talk to. This has been an experience from xxxx and I beg everyone to run away from this dealership.

Sales 10/10…Service 1/10!! When you are spending your money they’re great but trying to schedule a required service appointment is a nightmare. I called several days in a row. I got sent to vm with no return call and the final day I got hung up on twice. The final call a smug female decided to try and send me to yet another vm. I’m xxxxxx. I have a road trip next week and I already have to drive an hour to get to this dealership but after today I’m choosing a different vw dealership 1.5 hours away because I couldn’t even schedule online with Ritchey! 105 days before they have availability. This bites! They are on roller skates with jet engines to sell you a vehicle but after that you’re toast when it comes to maintenance. Too many people say the same thing and I know from my past experiences they need an audit of the service department. It’s bringing down the rapport built from the sales department. I’m done with them.

Everyone was very nice and helpful and kind. I really appreciate them and especially Tommy for helping me with my new ride. I will definitely recommend them to anyone. This is a great place to start looking for a ride.

Service is terrible. Calls not returned. Do not recommend buying. Vw has problems shouldn't be having. Go somewhere else.