Reviews
Write a reviewGreat experience, very helpful!
Great quality and service! Would absolutely recommend buying cars from here to everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa, We always try to do our best for all of our customers, We always go the extra mile, Thank You for your nice review!
Awesome experiance, great service!
This is the best experience I have had so far in purchasing a vehicle. Charlie was very pleasant and went above and beyond in helping us meet our needs. I would definitely recommend this dealership to my friends and family. It is great to find a place where you feel that you are dealing with professionals who are warm and caring.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Angelafor your review, I am so glad you had a great experience here at Charlie's Auto Village, we always do our best for our customers, and like I always say customers are number 1 in my store and we will always go the extra mile for our customer because beside cars customer service is our specialty!!!
Great service, very helpful and knowledgeable
Charlie was a huge help. He helped me in anyway he could. He's very down to earth and looks out for his customers. It was a great pleasure to do business with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Juni for your review, I am so glad I was able to help you get the Acura you wanted, I hope you enjoy it, Here at Charlie's Auto Village we go the extra miles for our customers and we do our best for the customer, always keep in mind that beside cars customer service is our specialty!!!!
BEST Customer Service Experience and Purchase!!!!!
I originally went to a Dodge Dealership and I had the worst experience ever trying to purchase a minivan, payments were to high and the wait (5 days wait credit approval). But a friend of mine refereed me to Charlie's Auto Village so I called, as soon as I spoke with Charlie his tone of voice and honesty I knew this was the place. He was able to put me on a vehicle in less than 2 days. First day provided Charlie my information and sent it to him via cell phone he was able to provide me which vehicle would be a great fit for me and my family with LOW COST payments. Second day he called me to come in and sign some paperwork and drive off on my 2010 NEW HONDA Odyssey! He was also able to provide me with all services done to the vehicle and gave me the Odyssey like brand spanking NEW!!! My van feels like a 2016 mini van! I would definitely recommend anyone to Charlie's Auto Village. If you do not want to get ripped off by other dealerships, this is the right place to buy a vehicle.... 100% Guarantee Satisfaction!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Arnaldo & Emmadeline, Thank you so much for your review, I am so glad I was able to get you guys into the vehicle you guys wanted, we try our best for our customer and we go the extra mile as well, and like I always say beside cars, customer service is our specialty!!!!
My 100% honest experience
Being a first time buyer I was super nervous about the whole experience but Charlie put me at ease from the minute I walked in the door. He was honest, straight-forward and very professional making the whole process a whole lot easier. He goes above and beyond to make sure the customer is satisfied with the car. It was a longer process for me than most but Charlie was patient and very kind. He doesn't pressure anymore into something they might not feel comfortable with so at the end of the buy, you are left feeling satisfied and happy with the new/used car. I'm looking forward to buying my future car, years down the line from him AGAIN.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm glad that we made it easy for you, as we do with all of our customers that walk in through our doors, Thank you so much and like I always say beside cars customer service is our specialty!!!
Trustworthy
Charlie is a humble guy, who will have your back covered. I just recently bought my first car from him and even though it had some few cliches here and there he most definitely saw it through. He never once hesitated when i had a burning question nor did he try to avoid it neither. On top of that he got me a great deal and i will always be grateful. Thanks Charlie!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review, We stand behind every car we sell and you get as promised, we take care of all of our customers doesn't matter how big or how small the issue is, Beside cars customer service is our specialty, Once again THANK YOU!!!!
So personable!
Charlie is an easy guy to do business with. He does not pressure you. I went in a few weeks ago and test drove a vehicle. I didn't care for it. Charlie understood and did not pressure me. I shopped around some more, but came back to him with questions. He listened and offered advice. Thankfully the 2nd vehicle I test drove I liked and was able to make the purchase from him. This is my families 3rd vehicle from Charlies Auto Village and I would give him my business again. He also does all the "leg work" needed during the purchasing process which takes a lot of pressure off the customer. I would highly recommend checking out Charlies Auto Village if you are in need of a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joyce Thank you So Much, I'm so glad we were able to help you once again, we are no pressure dealer, we make sure our customers are treated wright, and like I always say beside cars customer service is our specialty.
Great Car Purchase Experience
Wow!!!! My husband was looking for cars online and had many people contact us. We loved Charlie's listing and his price so we decided to go to Charlie's auto village. Charlie did most of the work over the phone and was easy to contact and always answered his phone. We went from Mass to NH and saw the car, the photo was exactly what the car looked like in person, it was refreshing. He helped us get awesome financing and also made it possible for us to bring our car home same day!!!!!! What a good experience and we love the car. I will definitely go back when I purchase my next car!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ray, once again Thank You for you business, It was a pleasure meeting you and your husband, and I'm so glad you guy's had a great experience at Charlie's Auto Village, we are very happy that we were able to help you guy's find the vehicle that fit your needs, We will always go the extra miles for our customers!!!!
No pressure!
We were first attracted by the fair prices. No pressure sales and willingness to negotiate a fair price. We were in and out within an hour,. Overalll an excellent experience.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Josh, hope you are enjoying your new car, I'm glad you had a great experience at Charlie's Auto Village, and like I always say beside cars, customer service is our specialty!!!!
Great experience
Bought a 2012 Honda Accord, making this my second used car purchase from Charlie. Charlie and his staff once again went above and beyond to make the entire process as stress-free for me as possible. His honesty is commendable and when buying used, I will never go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you SO MUCH Jenn, for giving us the opportunity to sell you another car, its always a pleasure to see our repeat customers, and like I always say we go the extra mile for our customers and besides cars customers service is our specialty!!!