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O'Brien Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (358 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (502) 257-7018 (502) 257-7018
Used (502) 257-7242 (502) 257-7242
Service (502) 257-7219 (502) 257-7219

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Chip Steier

Chip was great to work with very friendly and efficient. We would recommend family and friends to this dealer and dealership. Great service!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great sale experience

Jorge was a great person to work with because he was patient, knowledgeable, kind and hustled to keep us to a minimum of waiting. He is an asset to this dealership. What a great day we have had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy customer in shelbyville

Donna has been extremely helpful while I was in the process of purchasing my first car. She was always in communication with me about what was going on with the search and delivery of my car. Obrien ford has been wonderful to me and my family with the purchasing of cars, and I would be more than happy to do business with them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Alec Simpson Obrien Ford

Alec has been a tremendous help to us in our car buying process. We had a very enjoyable time car shopping with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jerry Crutcher

Very friendly cheerful and accomedating on all items.Donna Mielenhausen and Patty in service have been especially helpful on all items. Your prices on everything needed have been great .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chip Steier

Chip Steier is definitely an asset to the dealership. We followed him from another dealership where we were so impressed with him. He is very pleasant, patient, informative and goes out of his way to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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FANTASTIC EXPERIENCE!!!

Chuck Logsdon with O'Brien Ford was AWESOME. The whole process was enjoyable. Everyone was very kind and helpful. Chuck was very knowledgeable about the whole process and about the truck we were purchasing. We will definitely come back and will recommend Chuck, O'Brien Ford, and the rest of the staff to all our friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amy Mattingly

Chip Steier and the entire staff went above and beyond to help me get into my car after having a wreck and totaling my car. I would recommend anyone who is looking for a car to visit them. They are awesome! !!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Experience!

Donna was fantastic to work with. The whole team was courteous and helpful. It was a truly unique car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Obrien Ford Alec Simpson

Had an excellent experience from the salesman, Alec, to the finance person, Nancy. Also enjoyed meeting the general manager, Mark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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