O'Brien Ford

4.9 out of 5 (4.9) 315 reviews

Dealer on Cars.com since July 2010

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 5:30 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Reviews

4.9 out of 5 4.9
315 lifetime reviews.
  • 1.0 out of 5
    Worst service department ever!
    August 28, 2017

    The lady in the service department has no business working in customer service. They wanted to charge me $400 for back brakes ,and when I didn't buy b...rakes from them the service department lost my socket for my locking lug nuts ,they did replace my locking lug nuts only to strip one of the new lug nuts out .We have spent over two hours at the service department this week and never heard not one apology from the service manager ,

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    James, we are disappointed to learn of your experience and would appreciate the opportunity to address your concerns directly. Please give us a call a...t (502) 633-4535 at your earliest convenience and we will do our best to try and turn your experience around. Thank you for your honest comments and we hope to hear from you soon.


  • 5.0 out of 5
    great service
    June 14, 2017

    great people, quick service, quality, kind, polite

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 3.0 out of 5
    acceptable
    April 5, 2017

    Was shopping for a sports car. Salesman had no good road or place to drive a sports car.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Reviews

lifetime reviews of the Service Department.

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since July 2010

O'Brien Automotive Team founder Joseph D. O'Brien Jr. has been selling cars and trucks for more than 45 years and his team is an automotive industry leader in the sales, service and leasing of 12 different automotive brands of cars, trucks, vans and SUVs.
O'Brien Automotive team is also an industry leader in the sale of pre-owned cars, trucks, vans, SUVs and crossovers. O'Brien Certified Best Used Cars must pass rigid standards before they are available for sale. Certified Best Used Cars are backed by a two-day money back offer, a two-week exchange policy, and a two-month/2,000 mile limited warranty - all unique to the automobile industry.

"You Should Be Buyin' From O'Brien."
O'Brien Ford
720 Mount Eden Rd Hwy 53 South Shelbyville, KY 40065
New (502) 257-7018
Used (502) 257-7242
Service (502) 257-7219
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