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Payne Chevrolet Buick GMC

(366 reviews)

Reviews

(366 reviews)

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GREAT EXPERIENCE 👍 👌 THANK YOU!

GREAT EXPERIENCE 👍 👌 THANK YOU!!! Enjoying my new Chevy Equinox. THANKS TO MR. NICHOLS AND ROGELIO CASANOVA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, Norna! Thank you so much for taking the time to share your great experience with us! It's customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS!

Hospitality and customer service was great!

Hospitality and customer service was great! I would definitely recommend any first time vehicle buyers to come here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, Cody! Thank you so much for taking the time to share your great experience with us! It's customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS!

Jose Puga & Josh Cuellar did an amazing job helping us

Jose Puga & Josh Cuellar did an amazing job helping us get into the vehicle we were hoping to. I would definitely recommend both of them to any of our family members and friends when looking into purchasing a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, Tesla! Thank you so much for taking the time to share your great experience with us! It's customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS!

Homer has excellent customer service.

Homer has excellent customer service. He went above and beyond with assisting me explaining everything to me. Very impressed and pleased with his service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, Marissa! Thank you so much for taking the time to share your great experience with us! It's customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS!

Stress-free experience at Payne Chevrolet Buick GMC.

Stress-free experience at Payne Chevrolet Buick GMC. From the non -pushy sales experience to financing, the team did great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello! Thank you so much for taking the time to share your great experience with us! It's customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS!

Stevie Ray and Darryl Ruiz are the best.

Stevie Ray and Darryl Ruiz are the best..Go see them if you need a vehicle...they will go out of their way to help in any way they can

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Geneva! Thank you so much for taking the time to share your great experience with us! It's customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS!

Omar Flores was very honest and very nice!

Omar Flores was very honest and very nice! Made car buying super simple and super easy! 100/10. Definitely going to purchase all future cars here !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, April! Thank you so much for taking the time to share your great experience with us! It's customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS!

Upgrade my car. CQ

We've been buying cars from Ed Payne Weslaco for years and I have yet to have a bad experience. At one point the salesman even went out of his way to deliver the car to my daughter in San Antonio. So I would have say that's great service. On our recent purchase our salesmen Derek Bravo and Joe Pena gave us excellent service from the get go to the end of the purchase. The finance portion went smoothly with Mr. Castillo. We got all we were promised. In a few months we will be back to look for a vehicle for my daughter so I will look for you Derek and Joe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I am appalled with my experience at this dealership.

I am appalled with my experience at this dealership. The sales manager was extremely rude and deceiving. We were given a price for a vehicle and when we agreed on it, we gave our personal information to have our credit checked and all of a sudden the price for vehicle changed. They said it had packages and they had to up the price. This was never mentioned before. when I got a hold of her, she denied our information even being in their system. I literally sent her screenshots and she kept denying it. I’ve never been in a more uncomfortable situation and by reading some of these other reviews I’m glad we didn’t end up purchasing from Payne!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Very unprofessional and changed price on truck at the end

Very unprofessional and changed price on truck at the end after giving information to run credit!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.