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Blake Fulenwider Chrysler Dodge Jeep

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (400 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service/repair

Took in for recall on cruise control and that was not done correctly. Had to cancel vacation and took it back to them. Still not shifting correctly. Now radio went out and was told will take two days and they have no loaner vehicle. Unacceptable

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great job!

My truck was in and out quickly, the service was great and the staff was friendly as always! I will definitely be back here for all my service work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience

Took my truck in for service and Rick Ann went above and beyond to help me. This kind of public relations is what keeps me coming back. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service and warranty importanceo

Service is high on my priorities as is warranties. That is why I service all my vechicles with Glen at Blake. Other dealer tend to fix thing one item at a time and not comphensive evaluate it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Long wait time

Very nice people. Came in for a recall was told on the phone when making the appointment it would take four hours or less. We dropped off the truck at appointment time for 11:30 am and they texted us they had started working on the truck at 2:45. We were confused because we dropped it off at appointment time. We were expecting the truck to be finished for 3 or 4 o’clock. Nope they finished it at 5:30 and told us they closed at 6. We live in Abilene and it takes about 20 minuets to get to Clyde. Like really? They work so slowly it’s ridiculous. Why make an appointment if they are not going to abide by it? We had also asked for our headlights to be replaced as well and for the dash since they were taking it out for recall issue that they would put in a new one. Nope ignored both requests and made the dash worse then it originally was. Very disappointed and angry that it took so long.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car Inspection

Got my vehicle inspected at Blake’s as usually quick and courteous service Rick ANN got me in quickly and the inspection went as expected

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great place to buy from.

Great sales staff. And service. We were running late but they stayed late to take care of us. Love our new ram truck. Will buy there again. Special note. Thank you Steve Berman. Great sales man. Never pushed. Got just the truck we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service Department

In one week I had three unrelated circumstances that required service on two of my vehicles. I was greeted cordially during each event and I received the highest quality of mechanical service in each situation. I am particular about whom I do business with, but I would not hesitate to return to Blake Fulenwider again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Factory recall

Called Rick Ann and schedule an appointment for the following day. Had the recall issue fixed in about an hour. Great service and dealership. Will use in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Can’t registar truck

Purchased used truck because they didn’t have the odometer statement correct the state has not allowed me to license truck until the odometer statement is fixed a mistake made by Blake Fulenwider when they got the truck in on trade contacted dealership many times and they still have not fixed Other option is for me to surrrnder title and I am not willing to do that and get a branded title it is the easy way it not the correct way and would devalue my truck

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.