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Serra Volkswagen

(1,391 reviews)
Visit Serra Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–8:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2020 state dealer award
2024 consumer dealer award 2020 consumer dealer award
New (205) 352-4539 (205) 352-4539
Used (205) 683-6026 (205) 683-6026
Service (205) 352-4526 (205) 352-4526

Reviews

(1,391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Volkswagen from DealerRater.

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Fantastic service from Matt and Amanda in the Nissan...

Fantastic service from Matt and Amanda in the Nissan service department. They were willing to work with me about any questions I had. I will definitely be returning for my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very happy with service. Had a problem they got us right...

Very happy with service. Had a problem they got us right in. We able to watch tv had cold water and a snack. once again thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A special thanks to Kori and Maxine who provided...

A special thanks to Kori and Maxine who provided top-notch customer service on our Volkswagon Atlas. They were able to turn a not-so-happy situation around with a positive outcome. Thanks, ladies!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I absolutely love the girls at the desk and their ability...

I absolutely love the girls at the desk and their ability to explain what is going on with your vehicle and how much it will cost before doing anything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The folks at the Serra Volkswagen service department are...

The folks at the Serra Volkswagen service department are a friendly and professional bunch. The service was great and timely, and customer service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I always have a wonderful experience at Serra Volkswagen....

I always have a wonderful experience at Serra Volkswagen. Everybody there are just so friendly, professional and speedy service. I had considered trading my car for a Toyota. But because of me knowing I wouldn't see the Volkswagen team anymore. I decided to keep my Volkswagen. And Miss Maxine is surely the Queen of Serra. I love you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

I am super happy with my experience! I was able to get my...

I am super happy with my experience! I was able to get my dream car for a reasonable price. I would most definitely recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Theo was amazing. Went over and beyond. I had a bit of a...

Theo was amazing. Went over and beyond. I had a bit of a hard time getting information and documents that he needed but he was so kind and patient through the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was very great! And no long wait! I was able to...

Service was very great! And no long wait! I was able to make and appointment with no problems. The employee were very friendly and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Enjoyed working with Angel as my salesperson. Very...

Enjoyed working with Angel as my salesperson. Very informative and detailed. Appreciated his customer service. I Look forward to getting my next vehicle with him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.