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Serra Volkswagen

(1,487 reviews)

Reviews

(1,487 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Friendly, Knowledgeable went out of their way to make my purchase fast and easy. Overall I am so happy with my purchase.

Friendly, Knowledgeable went out of their way to make my purchase fast and easy. Overall I am so happy with my purchase.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Mr. Joe is always awesome. He really look out for the customers. He is very honest and offers advice

Mr. Joe is always awesome. He really look out for the customers. He is very honest and offers advice

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I was greeted by someone I knew, Mr. Vance, who did an excellent job keeping me updated as my service was done.

I was greeted by someone I knew, Mr. Vance, who did an excellent job keeping me updated as my service was done.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The dealership was very professional. I got met at the front by smiling faces really made me feel at home. I would recommend this dealership to anyone trying to purchase a car or whatever business they have there 10 out of 10.

The dealership was very professional. I got met at the front by smiling faces really made me feel at home. I would recommend this dealership to anyone trying to purchase a car or whatever business they have there 10 out of 10.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great customer service the building was clean multiple salesmen had positive attitudes and nice smiles

Great customer service the building was clean multiple salesmen had positive attitudes and nice smiles

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very unprofessional staff and have disconnected my AC somehow in the process of putting in a new alternator. I've been coming here over 8 years and never had an issue and always gave 5 stars. They damaged my car and it's obvious they could care less. I'll never go there again

Very unprofessional staff and have disconnected my AC somehow in the process of putting in a new alternator. I've been coming here over 8 years and never had an issue and always gave 5 stars. They damaged my car and it's obvious they could care less. I'll never go there again

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Staff were very helpful and informative about the service performed on my car, additionally they offered other services that would benefit the maintenance of my vehicle.

Staff were very helpful and informative about the service performed on my car, additionally they offered other services that would benefit the maintenance of my vehicle.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I received great service. Everyone was very very nice and kind. Awesome service as always

I received great service. Everyone was very very nice and kind. Awesome service as always

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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My experience from start to finish was pleasant and my sales man, Mark, was extremely nice and informative. I would recommend Serra Nissan VW to anyone wanting to buy a decent pre owned vehicle at an exceptional price.

My experience from start to finish was pleasant and my sales man, Mark, was extremely nice and informative. I would recommend Serra Nissan VW to anyone wanting to buy a decent pre owned vehicle at an exceptional price.

Rating breakdown (out of 5):
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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This dealership is clean with friendly and knowledgeable staff. They are professional and get you in and out as quickly as possible.

This dealership is clean with friendly and knowledgeable staff. They are professional and get you in and out as quickly as possible.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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