Reviews
We had a great buying experience.
We had a great buying experience. This was our 3rd new vehicle we’ve purchased from Sands.
We had a great buying experience.
We had a great buying experience. This was our 3rd new vehicle we’ve purchased from Sands.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that you had a great buying experience with us and that you've chosen Sands Chevrolet - Surprise for your last three new vehicle purchases. We appreciate your loyalty and look forward to assisting you again in the future! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
I have been purchasing cars over the last 17 years from
I have been purchasing cars over the last 17 years from the dealership and have always had the best experience. Dylan, Joe and Henry Smith Have always treated me fairly and given me the best customer service. I will never buy from another dealership.
I have been purchasing cars over the last 17 years from
I have been purchasing cars over the last 17 years from the dealership and have always had the best experience. Dylan, Joe and Henry Smith Have always treated me fairly and given me the best customer service. I will never buy from another dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with us at Sands Chevrolet - Surprise over the last 17 years. It's wonderful to know that Dylan, Joe, and Henry have consistently provided you with exceptional customer service. We truly appreciate your loyalty and look forward to serving you again in the future. Please feel free to share your experience with others! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
I had to take my truck back two days after I got it back
I had to take my truck back two days after I got it back from the first repair. Not happy about this.
I had to take my truck back two days after I got it back
I had to take my truck back two days after I got it back from the first repair. Not happy about this.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand that having to return your truck for a second repair shortly after the first can be frustrating. Your feedback is important, and I encourage you to reach out to me directly at Sands Chevrolet - Surprise so I can discuss your situation further. We're here to help! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
We are very pleased with our newly purchased 2025 Equinox
We are very pleased with our newly purchased 2025 Equinox from Sands Chevrolet. More importantly, our buying experience was outstanding because of Bill Patterson. Bill is knowledgeable, professional, no pressure, kind, honest and customer focused.
We are very pleased with our newly purchased 2025 Equinox
We are very pleased with our newly purchased 2025 Equinox from Sands Chevrolet. More importantly, our buying experience was outstanding because of Bill Patterson. Bill is knowledgeable, professional, no pressure, kind, honest and customer focused.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, James and Debby! We're thrilled to hear how pleased you are with your new 2025 Equinox from Sands Chevrolet - Surprise. We're especially glad that Bill made your buying experience outstanding with his knowledge and professionalism. We hope to see you again soon and appreciate you sharing your experience! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
Fantastic service and excellent information they shared
Fantastic service and excellent information they shared with me on the car that I purchased ,one salesman who really was professional and knowledgeable was Jordan Lewis who satisfied my purchase
Fantastic service and excellent information they shared
Fantastic service and excellent information they shared with me on the car that I purchased ,one salesman who really was professional and knowledgeable was Jordan Lewis who satisfied my purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Michael! We’re thrilled to hear that you had a fantastic experience with Jordan at Sands Chevrolet - Surprise. Our team takes pride in providing excellent service and sharing valuable information about our vehicles. We appreciate your feedback, and we look forward to assisting you again in the future! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
I would waste my time.
I would waste my time. They have the highest " fees" I have seen at a dealership and they refuse to give you numbers over the phone. They want you to spend hours at the dealership. There are plenty of dealerships that want to sell a vehicle and not waste your time.
I would waste my time.
I would waste my time. They have the highest " fees" I have seen at a dealership and they refuse to give you numbers over the phone. They want you to spend hours at the dealership. There are plenty of dealerships that want to sell a vehicle and not waste your time.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. I understand your concerns regarding fees and the time spent at our dealership. At Sands Chevrolet - Surprise, I aim to provide transparency and efficient service, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly. I appreciate your input and hope to have the opportunity to address your concerns. Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
Not a good experience today with my Cadillac Escalade.
Not a good experience today with my Cadillac Escalade. It’s a 2017 with 48k miles. Asked for a routine oil change and conveyed to Ron that the vehicle was a bit rough when gears shift at times. No engine light or any other warning signs. The vehicle was last service by our reputable mechanic in Gardnerville NV in October 2024. We have had the same Mechanic since 2014 for all of our vehicles. The Escalade has been serviced regularly every 5k since we purchased new in 2017 from Michael HOHL dealership in Carson City Nevada in 2017. Ron had a transmission computerized check amongst other things. Sent my wife a text this morning that the cost of repairs would be 12k plus. New transmission, 2 engine mounts worn, transfer case leakage and rear shocks leaking for $12,363. We called out mechanic in Nevada who thought Ron was forwarding us information on the wrong vehicle.Needless to say we were shocked and the presentation from Sands service department and we took the vehicle today to a mechanic who we have used befor in the surprise area. He went through the inspection report along with our mechanic in Nevada. We paid $220 for the inspection report which we did not ask for plus $90 for an oil change which we are ok with. Ron was an ok guys but the service quality in our opinion was way below what we are used to. Not going to a dealership for service for a vehicles again unless the vehicle is under warranty. Thanks for listening Buddy
Not a good experience today with my Cadillac Escalade.
Not a good experience today with my Cadillac Escalade. It’s a 2017 with 48k miles. Asked for a routine oil change and conveyed to Ron that the vehicle was a bit rough when gears shift at times. No engine light or any other warning signs. The vehicle was last service by our reputable mechanic in Gardnerville NV in October 2024. We have had the same Mechanic since 2014 for all of our vehicles. The Escalade has been serviced regularly every 5k since we purchased new in 2017 from Michael HOHL dealership in Carson City Nevada in 2017. Ron had a transmission computerized check amongst other things. Sent my wife a text this morning that the cost of repairs would be 12k plus. New transmission, 2 engine mounts worn, transfer case leakage and rear shocks leaking for $12,363. We called out mechanic in Nevada who thought Ron was forwarding us information on the wrong vehicle.Needless to say we were shocked and the presentation from Sands service department and we took the vehicle today to a mechanic who we have used befor in the surprise area. He went through the inspection report along with our mechanic in Nevada. We paid $220 for the inspection report which we did not ask for plus $90 for an oil change which we are ok with. Ron was an ok guys but the service quality in our opinion was way below what we are used to. Not going to a dealership for service for a vehicles again unless the vehicle is under warranty. Thanks for listening Buddy
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your concerns regarding the service performed on your Cadillac Escalade. I appreciate your feedback and would like to assure you that we take these matters seriously. At Sands Chevrolet - Surprise, I strive to provide high-quality service, and it's clear we did not meet your expectations this time. I encourage you to reach out directly to discuss your experience further and see how we can assist you in the future. Your satisfaction is important to me, and I value your continued trust in your vehicle maintenance. Thank you again for your insights, and I hope to have the opportunity to serve you better next time. Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
I had a very good experience at this dealership today
I had a very good experience at this dealership today doing required maintenance on my equinox
I had a very good experience at this dealership today
I had a very good experience at this dealership today doing required maintenance on my equinox
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! We’re thrilled to hear that you had a great experience at Sands Chevrolet - Surprise while getting maintenance on your Equinox. Your satisfaction is our priority, and we appreciate you choosing us. We look forward to seeing you again for any future needs! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
We stopped by on our trip through to Mexico and had just
We stopped by on our trip through to Mexico and had just purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great and got us going in 15 minutes. I would highly recommend and I would definitely return for any service or help in the future!
We stopped by on our trip through to Mexico and had just
We stopped by on our trip through to Mexico and had just purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great and got us going in 15 minutes. I would highly recommend and I would definitely return for any service or help in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that Craig in our service center was able to assist you with your new truck's infotainment activation so quickly. Your recommendation means a lot to us at Sands Chevrolet - Surprise. We look forward to welcoming you back for any future service needs. Safe travels on your trip to Mexico! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
Hassle free while searching for the perfect vehicle for
Hassle free while searching for the perfect vehicle for me. The salesman (Elsi) was understanding and very pleasant to work with. He was very knowledgeable in the vehicle I was asking about.
Hassle free while searching for the perfect vehicle for
Hassle free while searching for the perfect vehicle for me. The salesman (Elsi) was understanding and very pleasant to work with. He was very knowledgeable in the vehicle I was asking about.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that your experience at Sands Chevrolet - Surprise was hassle-free and that Elsi was able to assist you in finding the perfect vehicle. Our team is dedicated to providing knowledgeable and pleasant service, and we appreciate your kind words. We look forward to seeing you again for your next visit! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com