Sands Chevrolet - Surprise

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3.9
(3,385 reviews)
Visit Sands Chevrolet - Surprise
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:00am–8:00pm
Tuesday 7:00am–6:00pm 8:00am–8:00pm
Wednesday 7:00am–6:00pm 8:00am–8:00pm
Thursday 7:00am–6:00pm 8:00am–8:00pm
Friday 7:00am–6:00pm 8:00am–8:00pm
Saturday 7:00am–5:00pm 8:00am–7:00pm
Sunday Closed 10:00am–6:00pm
New (623) 455-6593 (623) 455-6593
Used (623) 455-6959 (623) 455-6959
Service (623) 455-6946 (623) 455-6946

Inventory

See all 271 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2019.
Sands Chevrolet has been an Arizona business since 1934. Over seventy-five years later and over a million customers Sands Chevrolet has become the longest lasting Chevrolet dealership in the Phoenix Metro area. And now with our newest Surprise AZ location - we are ready to continue serving the Phoenix valley.

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory request more information about vehicles set up a test drive or inquire about financing!

Sands sells for less but you always get more!
Since 1934 - Over a million customers can't be wrong! Come in today and see why Sands sells for less!

Service center

Phone number (623) 455-6946

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

3.9
(3,385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Write a review
4.0

Traded in my 2021 Chevy Blazer for a new 2023 Blazer and

Traded in my 2021 Chevy Blazer for a new 2023 Blazer and was happy with the help and support I received from the sales person Joe. We reached an agreement on price for the new lease and only had a minor issue with some paperwork and options but all should be worked out soon.

Dealer response

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Sands Chevrolet Team

5.0

Robert is always helpful and has great customer service.

Robert is always helpful and has great customer service. I'm in and out in a timely manner.

Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sands Chevrolet Team

1.0

Took my 2018 Colorado in to fix a transmission shudder,

Took my 2018 Colorado in to fix a transmission shudder, which is a known problem for many GM models in the 2017 to 2019 model years. I had the GM service bulletin pertaining to this problem with me. It reads, “if the customer complains of the shudder condition, no diagnosis is necessary. Perform transmission fluid flush.” After a 14 mile test drive, I was told what I was feeling was my tires. When I told the service rep if it were my tires, it would be constant and not intermittent. He gave me some excuse about centrifugal force. BS. I took the vehicle to Autonation and they performed the service without issue.

Dealer response

We are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sands Chevrolet Team

Consumer response

Too late. Found a better dealership.

1.0

This is worst dealership I have ever dealt with.

This is worst dealership I have ever dealt with. I will never buy any other cars from them, because the way I was treated as a customer. The dealership salesperson has no communication skills and lacks the knowledge about the cars he is selling. Some of the managers do not have any customer service skills, and they do not know how to speak to the customer. Overall, I will give them a rating of Big Fat Ziro for my deal. If you have a problem after the sale, they will not help you. once they take your money; you are on your own. Please do not buy from this dealership, stay away.

Dealer response

Thank you for taking the time to share your recent experience at Sands Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us. Thank you. Sincerely, The Sands Chevrolet Team

Consumer response

If you want to correct this problem; you know my e-mail address. Send me an e-mail with the name of the specific customer service manager and their phone #, so I can contact you, because the sales manager who made me very upset; did not fix anything, he just made the situation worse, by asking me to bring my brand-new car back if I am not happy with the deal; he never even apologized about the problem. Bad deal

Consumer response

No body from the dealership has contacted me yet. They have my phone number and my e-mail address, and they didn't contact me yet to correct the situation. You can see that, when they say they want to amend the situation; it's just a lip service nothing more.

Consumer response

The dealership has my phone number and my e-mail address from the time I reserved my Electric Car. They have contacted me by e-mail before I got the GM survey to make sure that I give them excellent survey. Now they say, oh we don't have your e-mail address to contact me. What a big lie.

5.0

always the best

i always bring my car here to Henry. because he's the best and always takes care of me.

Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sands Chevrolet Team

5.0

Great Service

I receive excellent service on every visit to Sands in Surprise. My service writer, Jake Friedberg, is more than helpful. Specifically, he is very good at staying within the range of what I can afford. I've been a customer at Sands for many years and will continue to be one.

Dealer response

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Sands Chevrolet Team

5.0

Excellent Service

Excellent service as usual. Always get me in and get me taken care of.

Dealer response

Hi Derek and thanks for your kind words! We appreciate our team here at Sands Chevrolet - Surprise and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, The Sands Chevrolet Team

5.0

Service Excellence

Service advisor Nicholas Thompson repeatedly gives outstanding and seamless customer service. From beginning to end, I am always well taken care of and well informed. Nicholas goes above and beyond to make me feel like a valued customer. Kudos for hiring him. He makes a difference where so many others don't.

Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Sands Chevrolet Team

2.0

Took my 2021 silverodo in for service.

Took my 2021 silverodo in for service. Had coupons and was told I would have to pay for 2 extra quarts which I agreed. The sale price was 39.95 they charged me 129.00. Not a good way to do business. Will not go back.

Dealer response

Thank you for sharing this review regarding your experience with us, Rhull. We’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Sands Chevrolet Team

5.0

Great Customer Service

Jean is the best. Very thorough and friendly. She knows her service repair.

Dealer response

Hi Allen and thank you for this great review! We're happy to hear that Jean took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Sands Chevrolet Team

See all 3,385 reviews