Reviews
I would waste my time.
I would waste my time. They have the highest " fees" I have seen at a dealership and they refuse to give you numbers over the phone. They want you to spend hours at the dealership. There are plenty of dealerships that want to sell a vehicle and not waste your time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. I understand your concerns regarding fees and the time spent at our dealership. At Sands Chevrolet - Surprise, I aim to provide transparency and efficient service, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly. I appreciate your input and hope to have the opportunity to address your concerns. Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
Not a good experience today with my Cadillac Escalade.
Not a good experience today with my Cadillac Escalade. It’s a 2017 with 48k miles. Asked for a routine oil change and conveyed to Ron that the vehicle was a bit rough when gears shift at times. No engine light or any other warning signs. The vehicle was last service by our reputable mechanic in Gardnerville NV in October 2024. We have had the same Mechanic since 2014 for all of our vehicles. The Escalade has been serviced regularly every 5k since we purchased new in 2017 from Michael HOHL dealership in Carson City Nevada in 2017. Ron had a transmission computerized check amongst other things. Sent my wife a text this morning that the cost of repairs would be 12k plus. New transmission, 2 engine mounts worn, transfer case leakage and rear shocks leaking for $12,363. We called out mechanic in Nevada who thought Ron was forwarding us information on the wrong vehicle.Needless to say we were shocked and the presentation from Sands service department and we took the vehicle today to a mechanic who we have used befor in the surprise area. He went through the inspection report along with our mechanic in Nevada. We paid $220 for the inspection report which we did not ask for plus $90 for an oil change which we are ok with. Ron was an ok guys but the service quality in our opinion was way below what we are used to. Not going to a dealership for service for a vehicles again unless the vehicle is under warranty. Thanks for listening Buddy
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your concerns regarding the service performed on your Cadillac Escalade. I appreciate your feedback and would like to assure you that we take these matters seriously. At Sands Chevrolet - Surprise, I strive to provide high-quality service, and it's clear we did not meet your expectations this time. I encourage you to reach out directly to discuss your experience further and see how we can assist you in the future. Your satisfaction is important to me, and I value your continued trust in your vehicle maintenance. Thank you again for your insights, and I hope to have the opportunity to serve you better next time. Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
I had a very good experience at this dealership today
I had a very good experience at this dealership today doing required maintenance on my equinox
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! We’re thrilled to hear that you had a great experience at Sands Chevrolet - Surprise while getting maintenance on your Equinox. Your satisfaction is our priority, and we appreciate you choosing us. We look forward to seeing you again for any future needs! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
We stopped by on our trip through to Mexico and had just
We stopped by on our trip through to Mexico and had just purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great and got us going in 15 minutes. I would highly recommend and I would definitely return for any service or help in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that Craig in our service center was able to assist you with your new truck's infotainment activation so quickly. Your recommendation means a lot to us at Sands Chevrolet - Surprise. We look forward to welcoming you back for any future service needs. Safe travels on your trip to Mexico! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
Code 204 Oil Change *Tax and more then 6 Quarts extra,
Code 204 Oil Change *Tax and more then 6 Quarts extra, and yet you charge 8 bucks more in Misc FEE. Last time misc fee was 40 bucks, Oil disposal fee. Someone went thru my glove box, for what, as there was no all point service check given me, only a verbal it all looked good. Over a 2hr wait even with schedule d appointment
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about your visit to Sands Chevrolet - Surprise. I take these matters seriously and would like to address this in greater detail. Please reach out to me directly at your earliest convenience with your name and vehicle details so I may look into this further. Thank you again for reaching out. Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
Hassle free while searching for the perfect vehicle for
Hassle free while searching for the perfect vehicle for me. The salesman (Elsi) was understanding and very pleasant to work with. He was very knowledgeable in the vehicle I was asking about.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that your experience at Sands Chevrolet - Surprise was hassle-free and that Elsi was able to assist you in finding the perfect vehicle. Our team is dedicated to providing knowledgeable and pleasant service, and we appreciate your kind words. We look forward to seeing you again for your next visit! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
The “Team” of sales personal at Sands who worked with me
The “Team” of sales personal at Sands who worked with me thru the process of selecting and purchasing the vehicle, right thru to handing me the keys couldn’t have went more smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We truly appreciate your kind words about the team at Sands Chevrolet - Surprise. It's fantastic to hear that your experience from selecting to purchasing your vehicle went so smoothly. We look forward to seeing you again and hope you enjoy your new car! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
By far the best customer service made me want to buy 10
By far the best customer service made me want to buy 10 cars definitely our new go to dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Sands Chevrolet - Surprise. Your kind words about our customer service mean a lot to us. We look forward to being your go-to dealership for many more car purchases in the future! If you have any questions or need assistance, feel free to reach out. Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
Big Joe was great in getting the deal I requested.
Big Joe was great in getting the deal I requested. Also, it was the fastest process and out the door with my new truck. 40 minutes. Thank You
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Big Joe was able to help you secure the deal you wanted and that you enjoyed a fast and efficient process. Congratulations on your new truck! We appreciate your business and look forward to seeing you again at Sands Chevrolet - Surprise! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
I've purchased many new cars over the years, working with
I've purchased many new cars over the years, working with the team at Sands Chevrolet was probably the best new car buying experience I've had. I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're thrilled to hear that your experience at Sands Chevrolet Surprise was the best new car buying experience you've had. Your recommendation means a lot to us. We look forward to serving you again in the future! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com