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Sands Chevrolet - Surprise

(3,429 reviews)
Visit Sands Chevrolet - Surprise
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (623) 455-6593 (623) 455-6593
Used (623) 455-6959 (623) 455-6959
Service (623) 455-6946 (623) 455-6946

Reviews

(3,429 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sands Chevrolet - Surprise from DealerRater.

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Code 204 Oil Change *Tax and more then 6 Quarts extra,

Code 204 Oil Change *Tax and more then 6 Quarts extra, and yet you charge 8 bucks more in Misc FEE. Last time misc fee was 40 bucks, Oil disposal fee. Someone went thru my glove box, for what, as there was no all point service check given me, only a verbal it all looked good. Over a 2hr wait even with schedule d appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about your visit to Sands Chevrolet - Surprise. I take these matters seriously and would like to address this in greater detail. Please reach out to me directly at your earliest convenience with your name and vehicle details so I may look into this further. Thank you again for reaching out. Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com

The “Team” of sales personal at Sands who worked with me

The “Team” of sales personal at Sands who worked with me thru the process of selecting and purchasing the vehicle, right thru to handing me the keys couldn’t have went more smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We truly appreciate your kind words about the team at Sands Chevrolet - Surprise. It's fantastic to hear that your experience from selecting to purchasing your vehicle went so smoothly. We look forward to seeing you again and hope you enjoy your new car! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com

By far the best customer service made me want to buy 10

By far the best customer service made me want to buy 10 cars definitely our new go to dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Sands Chevrolet - Surprise. Your kind words about our customer service mean a lot to us. We look forward to being your go-to dealership for many more car purchases in the future! If you have any questions or need assistance, feel free to reach out. Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com

Big Joe was great in getting the deal I requested.

Big Joe was great in getting the deal I requested. Also, it was the fastest process and out the door with my new truck. 40 minutes. Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that Big Joe was able to help you secure the deal you wanted and that you enjoyed a fast and efficient process. Congratulations on your new truck! We appreciate your business and look forward to seeing you again at Sands Chevrolet - Surprise! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com

I've purchased many new cars over the years, working with

I've purchased many new cars over the years, working with the team at Sands Chevrolet was probably the best new car buying experience I've had. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We're thrilled to hear that your experience at Sands Chevrolet Surprise was the best new car buying experience you've had. Your recommendation means a lot to us. We look forward to serving you again in the future! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com

Good job as always.

Good job as always. Highly recommend Sands. Tim is always very helpful and very keen to ensure things are done correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We truly appreciate your recommendation and are thrilled to hear that Tim has been helpful in ensuring everything is done correctly. It's our goal at Sands Chevrolet - Surprise to provide excellent service every time. We look forward to seeing you again soon! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com

Our thanks to Chuck, Dillon, Beau and Baraa for making

Our thanks to Chuck, Dillon, Beau and Baraa for making this a great experience. We are grateful for this team and are glad we chose this no pressure sales dealership to make this new car buying experience pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Sands Chevrolet - Surprise. It's fantastic that Chuck, Dillon, Beau, and Baraa were able to assist you and make your car buying experience a pleasant one. We appreciate your kind words and look forward to welcoming you back in the future! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com

The Sands Chevrolet dealership is so wonderful!

The Sands Chevrolet dealership is so wonderful! Such a great group of people.. My husband was not feeling well, so Tim Carrasco drove 45 minutes each direction to bring the paperwork to me. That’s pretty spectacular Customer Service! I will shop again and again. I am recommending this dealership to everyone I know! Ten out of ten!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! I am thrilled to hear about your positive experience at Sands Chevrolet. It's wonderful to know that Tim provided such exceptional service by going the extra mile for you. I truly appreciate your recommendation and look forward to assisting you again in the future. Your support means a lot to me! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com

Ken did an excellent job with the time management of my

Ken did an excellent job with the time management of my repairs, he took car wife all of my needs and kept it affordable for me like he said he would. I had a great overall experience working with Ken.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! I'm thrilled to hear that Ken provided excellent service and that you had a great experience with your repairs at Sands Chevrolet. I always strive to meet our customers' needs and keep things affordable. I look forward to seeing you again for any future assistance! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com

Excellent buying experience!

Excellent buying experience! Tim and the staff at Sands were great to work with. He was able to answer all of my questions in a low pressure environment. Found the truck I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful feedback! I'm thrilled to hear that you had an excellent buying experience with Tim and our team at Sands Chevrolet - Surprise. It’s great to know you found the truck you were looking for and that we could assist you in a low-pressure atmosphere. I hope to see you again soon! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com