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Ken Pollock Nissan

(368 reviews)
Visit Ken Pollock Nissan
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
New (888) 854-1208 (888) 854-1208
Used (888) 881-8359 (888) 881-8359
Service (888) 882-3169 (888) 882-3169

Reviews

(368 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Pollock Nissan from DealerRater.

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Very pleased with the buying experience!

I'm very happy with the Titan XD. Dan Patton was very helpful during the process! I drove 2hrs 45 minutes Ken Pollock Nissan and they staff was great! I would definitely recommend them to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Paul, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

The Best Services Department

Amazing service department. Was always kind and helpfu to all my needs and concerns. And the best part is that they keep you posted on what they are doing and what I would expect after and keep you updated for every single detail about what they find out which could be the problem. Before they do anything extra they let you know and the price. Everything up front about Service Department. Great experience. Will definitely return for my Nissan Armada regular service. Thanks again for leaving me SUPER SATISFIED!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Esmeldy Suriel, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Until the next time we meet, take care!

AWESOME as USUAL!!!!!

Excellent customer service in the service department!!!!!!!!!! Very professional and helpful!!!!!!! No intimidation at all…..especially as a woman who knows nothing about auto repairs!!!!!! Special thanks to Dave and Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

K.p, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Best dealership in the area

Another great service experience! I was greeted immediately upon arrival and in and out in a very timely manner. Allan took the time to answer questions about an older truck I recently purchased. He is a great service advisor and always very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kelly, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

In and out within an hour

I own 2 Nissans and stopped by to have an item checked on my one and found out my second one was due for its service. Talked to the service manager about bringing it in and he scheduled me for the very next day at a time I could make. My car was taken by a tech within minutes and within an hour it was finished. I won take my cars anywhere else . Dave and his crew are the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tom, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visits. If you have further needs or questions, please reach out!

Excellent experience

We knew exactly what we wanted before we even pulled into the lot, parked next to the truck we wanted, a very friendly salesman, Jesse, approached us, he seemed more like a friend than a salesman, no pressure, no nonsense, very friendly, we let him know the vehicle we were interested in, had all our peeps in a row before we arrived to make it easier on the salesman as well, the whole experience was so smooth, felt like we were dealing with a good friend. Vehicle was priced very fair, checked out service department on site, the prices for service very fair. We scoured several other dealerships in our area looking for a new truck in our price range, no luck anywhere except for this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cathie, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Wonderful experience and excellent care!

I was in and out of the service department in a little over an HR and it was for inspection, oil change and a tire rotation. Usually other places I have been it would be several hrs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Donna Askew, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Until the next time we meet, take care!

Best Service Ever

I have had my car serviced here for over ten years. I have always had a positive experience with service, parts, timeliness, inspections, and tires. The staff is always professional and go above and beyond to meet your needs. I always look forward to my car appointments and seeing the great staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joanne, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

Everyone needs a change

I was a loyal toyota for 20 years,15 yrs to toyota of scranton. Their not so good loyalty got me thinking of another brand. I couldn't be any happier with my choice in brand and my choice in dealerships, I think I have found what I'm looking for! Thanks Ken Pollock Nissan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi James! We're so glad that we were able to go above and beyond your expectations! We look forward to working together in the future and we are here for anything you need. Thanks again and welcome to the Ken Pollock Nissan family!

Service appointment

Great service and friendly staff. They always go above and beyond making sure everything is perfect on my car. The facility is always so clean..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ellen, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!