Gulf Coast Auto Park

Was very disappointed with after purchase service. I expected to get two key fobs with a purchase of a $30k F150 and got the run around from sales. I was told I had to buy the spare key fob myself for $167 and then have to pay $150 to get it programmed. I asked if Gulf coast ford would meet me half way by waiving the programming fee and got no help. I advise everyone that does business with Gulf Coast Ford to have everything put in writing before you drive off the lot. Fill out the "we owe you" form and make them do what they promise. That was my mistake.

From the moment I walked in, traded my vehicles and purchased 2 new vehicles I knew I wouldn't be disappointed. Dealerships in Lake Jackson or surrounding areas can't compare to their trade-in values you will be offered, nor the customer service.

Great sales with Cody handling the acquisition of the truck and prep

Horrible experience....got the run around for 4 days and STILL haven’t given me word if I was approved or not! Communication was the worst I have EVER experienced. Even called to talk to the sales manager twice and never received a call back...typical “car salesman” mentality. Especially going through the things we are today I expected much better service, unreal! I will never recommend Gulf Auto to anyone.

On the day of the purchase we enjoyed our experience. The staff was not pushy and was very helpful. It was a very hassle free process. After the purchase we were supposed to get an extra key but had to get that made so we were supposed to come back. The salesman that we worked with left the company (we didn’t know that) so we couldn’t a response email as to when to pickup the key. We got busy with life and just kept emailing and waiting. Finally after maybe 8+ weeks we finally contacted the manager as our one key got lost. They were extremely helpful and accommodating. They actually paid for a locksmith to get our car running and gave us a 2nd key. This was above and beyond in my mind. This is the first place I will shop at next time I am looking for my next car.

Gulf Coast is awesome! I will buying all my future vehicles here!

The diagnostics were performed quickly with two new batteries being installed as a result. The truck starts quickly now and is running great.

Last year I had an accident. I took my car to a dealer in Alvin to get repaired. I had to go back and get them to put my headlight back in after the repair. When I picked my car up at Gulf Coast Ford it looked like a brand new car. It was repaired and cleaned inside and out. I will never use another repair shop. Everyone I dealt with from the receptionist and Robert Leatherwood in collision to renting a vehicle was very professional and went out of their way to help me. Robert even took my car and got it inspected and oil changed so when I picked my car up it was like brand new.

As always gulf coast ford goes above and beyond to make sure I am taken care of. Love my dealership !!!!

Gulf Coast Ford has always been extremely great to work with. We get excellent customer service and everyone is very friendly and answers any questions we have. it is always a super experience when we come to Gulf Coast Ford.