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My wife bought a 2018 pre owned armada. It had had a crack in the windshield. We have now taken the vehicle to get it fixed 3 times. The last time we were... told the windshield was on back order. When the finally fixed it they just filled the crack didnt even replace it. Now my back passenger tire has a slow leak it takes about a week to lose 10 pounds. When we first got the vehicle there was a maintenance notification on the screen about tires. My wife told them all they did was take the notification off. When she called they told her to get the tie patched that's not on them. This has been by far the worst car buying experience for me and my wife. The sales guy Joe and John have had terrible communication with us. We cant even get Joe to call us back 90% of the time. I will never buy a vehicle from them again and I will tell all my friends about the terrible customer service we have received. The car buying process doesnt end when you buy the car and leave the lot. They need to learn this take car of your customers!
Want to give a special shout out to my awesome sales person Andee Price. I was most pleased with his knowledge and his professionalism. I couldn’t... ask for a better sales person. I didn’t think it was possible for me to purchase a car but Andee made it possible. Thank you Andee. I appreciate you. Mtn View Nissan, you are so lucky to have him. I can see nothing but greatness for Andee in the future.
We were promptly greeted, professionally communicated to and given the best options for our purchase. We will return and have already referred two families... to the dealership, as they consider purchasing a new car.
Thanks so much for choosing Mtn. View Nissan and for your referrals!
I can’t say enough about my experience. A great team of people who whether they were my salesperson or not made me feel so welcome and were extremely helpful!... Thank you Mtn. View Nissan for helping me find my new car.
This dealership is the worst I’ve ever been to. I’ve owned a Nissan before and after the experience I had here with the sales department (and Nissan Consumer... Affairs) I will never purchase a Nissan again. On 9/23/17 I went into this dealership to test drive a Versa. I had set up my appointment a week prior with Bruce Durham a Sales and Leasing Advisor. I do not live in Chattanooga and Bruce Durham was aware of this. I drove my truck (which I am not using as a trade in) to Chattanooga because I wanted to test drive a Versa. I need a car because I travel for work. Bruce Durham was extremely rude in person. I had previously informed him of who I work for and when Iet Bruce he said “YOU are the one who works for....?” His tone of voice and attitude indicated I would be lying about my profession (as if anyone would do that). He clearly stereotyped me as a young female who couldn’t possible have the position that I have. He then told me he was going to “set me up” with a different sales agent to test drive the car (so he handed me off to someone else because he decided I wasn’t worth his time). The sales agent he “set me up” with was Derek Honeycutt. The agent seemed completely clueless about everything. He filled out some form on his computer and then went to get the keys for the Versa. When I got into the vehicle for the test drive it occurred to me that he had NOT ASKED FOR MY DRIVERS LICENSE so I offered it to him saying “don’t you need to see this?” He seemed to not really care. After the test drive we returned to the dealership and he began the Sales Pressure Game...”well what can we do to get you into this car today?” Now again, I don’t live in Chattanooga and Derek was also aware of this. He knew that I had driven down there to test drive the vehicle. I restated the fact that I couldn’t buy the car that day because I am one person and cannot drive two vehicles an hour and a half home. So I said that he could give me an ESTIMATE of financing and out the door pricing. I said if we could reach an agreement that I would come back the next day with a friend to buy the vehicle because I would have someone to drive my truck back home for me. I walked out of the dealership after sitting for 2 hours at a table waiting for him to give me an ESTIMATE because Bruce Durham walked up to me (because now I was worth his time again) and said (quote) “congratulations...I just filled up your new car with gas.” I never, ever said I was going to buy a vehicle. I said repeatedly that I was not able to make a purchase that day and was obviously ignored. I never got the estimate I asked for. When I walked out I told Derek Honeycutt why. I told him that his manager had made me feel uncomfortable and pressured because I never said I’d buy anything. I told Derek Honeycutt to EMAIL me the estimate the following Monday. He said he could do that. The following Monday he did not do that and I still don’t know what the estimate was because I never saw any information on any financing or vehicle pricing. Upon checking my credit score 2 weeks later I discovered that not only did Derek Honeycutt fail to listen to my requests but he and his “manager” Bruce Durham SENT MY INFORMATION OUT TO OVER 10 DIFFERENT LENDERS WITHOUT MY CONSENT. I said an ESTIMATE FOR FINANCING. I never said screw up my credit score with 10 different credit inquiries WITHOUT TELLING ME YOU ARE DOING THAT. He never even asked for my identification. I OFFERED it to him. If I hadn’t how the hell would he have even known who I was? My credit score dropped OVER 30 POINTS BECAUSE HARD INQUIRIES MAKE UP 10% OF YOUR CREDIT SCORE. Yes the effects fade after a few months BUT AS I AM ATTEMPTING TO BUY A VEHICLE NOW I DONT WANT TO WAIT A FEW MONTHS FOR MY CREDIT TO BE REPAIRED WHEN I NEVER DAMAGED IT MYSELF. I have spent 2 weeks calling every damn lender they sent my information out to and reported this to Nissan Consumer Affairs. Nothing has been done about my complaint
When I get to mtn view Nissan when I meet Larry known he halp me get the car I like I will tell me friends to ask for Larry known and he is very nice... saleperson and I'm glad I meet Him
Enjoy meeting Larry He his nice and kind. He help me get me acar.
Had a great experience at Mountain View Nissan thanks to Joe Schwartz! Very honest upfront salesman. Didn't haggle me at all and made sure I was happy... about my new car purchase. Definitely recommend anyone to this guy!
Had to wait 3 hours to complete sale.larry was a great salesman if you are going to buy a car he is the man to see at mountain view.
You have chosen the best person for your company, he had good patience with all of his customers. I couldn't have this vehicle without his help. Thanks... again Nissan and Joe!!!¿