Jim Keras Nissan

If you're in for an oil change and your car has under 80,000 miles, the process is smooth. However, more complex issues often lead to delays, as parts need to be ordered overnight, and you will need a rental. Communication can also be frustrating, as clear updates about your car’s status-your property-are sometimes met with some pretty impolite responses and condescending tones from Service Members. While I have faith they'll address their staffing issues, I'm tired of dealing with the same problems year after year and won’t be returning. It seems they overlook the fact that customers rely on their vehicles for work and supporting their families, especially when they provide unclear information and impose additional charges for payment plans. The overall experience leaves much to be desired. Also, if your car is at 100,000 miles don’t bother going there because they might not service you.

If you're in for an oil change and your car has under 80,000 miles, the process is smooth. However, more complex issues often lead to delays, as parts need to be ordered overnight, and you will need a rental. Communication can also be frustrating, as clear updates about your car’s status-your property-are sometimes met with some pretty impolite responses and condescending tones from Service Members. While I have faith they'll address their staffing issues, I'm tired of dealing with the same problems year after year and won’t be returning. It seems they overlook the fact that customers rely on their vehicles for work and supporting their families, especially when they provide unclear information and impose additional charges for payment plans. The overall experience leaves much to be desired. Also, if your car is at 100,000 miles don’t bother going there because they might not service you.

I’ve always had a great experience with Jim Keras. Mr. George is a great salesman. It’s another guy I did talk to concerning my gap insurance was great as well. I do recommend you all to give them a try I’ve been dealing with them for over 10 years . I absolutely love this place. Thank you Mr. George for always reaching out and checking up on me. God bless

My salesman was great George Murrow.But I purchased a pre-owned certificates car from them..It was missing a rear bumper reverse sensor.The bumper was missing a clip and still is.trunk is crooked and not lined up right.And it was leaking water noticed it after I washed it.Carfax showed minor rear damage.Think it was way more damaged then they reported.Taken it back because of the bumper to bumper warranty was still good.Asked them to fix it said they did and they didn’t.Called me to come get it last week.My car was still not fixed and was missing a rubber piece.That was on the rear brake light assembly..They asked me what do I want them to do..Fix it!!!!..Called me yesterday and said it was ready..Pick it up this morning…ABSOLUTELY NOTHING IS FIXED..Think I’m going to give my attorney a call.Because I did notice they put water sealant around the trunk.So that let me knows the damage is more than what’s reported on the carfax.My bumper is still loose and my trunk is still CROOKED.And I’m missing a piece still from my rear brake light assembly.That was there when i dropped it off for the repairs..So hopefully when I wash it the trunk doesn’t leak..If it does I’m notifying my attorney..And take legal action..

I paid cash for my Nissan August 2023. A month went by & hadn’t received a call to pick up my tags so I called to speak with my salesman ERIK who was too lazy to get up from his desk to see if they had arrived so he decided to lie & say they weren’t there & would be mailed to me. I didn’t receive my tags until Oct2023

Erik C. Has done an outstanding job during the purchase of both our new Nissan vehicles this year. My focus each time was the “Out The Door” pricing, which he took very good care of. He was patient with us during the selection process, not once applying any pressure to go one way or the other. Steve the financial guy was smooth to work with, took the time to be transparent about all the numbers and did not pressure any back end packages.

I just bought a new car from Jim Keras. Everyone was nice and friendly (they were taking my money), but the extra $1,000+ of charges hurts my feelings. When I asked what they were, they said it's extra stuff we do to all our cars. Rear bumper protector (which was already charged on the sticker), rubber trunk mat (which wasn't there), wheel locks (which i didn't need), nitrogen in tires (which I didn't want). That's all they could tell me for an extra grand. Knowing cars are so hard to find, it was either pay it or walk away. Frustrating.

Took advantage of the fact that I was a female excited about a certain car. Jacked the price up of a less than set value car. Never again will I shop here for a car and I will be telling everyone I know about my experience.

Never again.used car manager very unprofessional.got wrong parts and wanted me to do the work of driving and having it fixed.also said he ordered parts from Ford but they sent him aftermarket part.hmmmmmmmm

Looked at a few pre-owned vehicles here, and was very pleased with the selection available. I did not end up purchasing, but my experience was great.