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1st Nissan of Simi Valley

(1,009 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:30am–5:00pm
Sunday 9:30am–7:00pm Closed

Reviews

(1,009 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of 1st Nissan of Simi Valley from DealerRater.

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Great customer service.

Zack really took the time to show us what we wanted in our budget. We looked at all the used and regular cars. He seemed to care about us and showed a lot of care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Stress free, courteous service

Stress free, courteous service. Extra calls were made to us to keep us updated in a pleasant & friendly style.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dependable and courteous

The service department is very conscious of my time and gets me right in at my appointment time so that I can get to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First class service.

I've had my 2011 Juke serviced at 1st Nissan, since new and have always been satisfied. The service department has been both courteous and professional and delivered on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1st class service

I've serviced my 2011 Nissan juke, since new and have always been satisfied. The service department has been both courteous and professional in the handling and delivery of my car in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks so much for your continued business. It's great to hear that you have been well taken care of during each visit to our dealership. We look forward to seeing you in again! Darrell Coletto, General Manager | dcoletto@firstautogroup.com

Fantastic Service - as always! :)

I have always dealt with Robert, who i know and love and at first was a little bummed i was dealing with someone new. But once i met Rafael, i quickly became quite impressed with him. He was not only very helpful, but was thorough with his inspection, findings, and explanations to me. When i had questions, he answered every one. I was very appreciative to him that day. It was a pleasure to meet him. I look forward to dealing with him in the future. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GREAT!

My dealer was one of the best sales person I've ever met and I met many. Tks to her and simi valley Nissan. Mic'16

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience, wonderful dealership!

From the minute I was greeted to the second I drove off in the new car, everyone was friendly, thoughtful, thorough in explanations, and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

I didn't feel like just another customer. I felt very comfortable with where I was, what was happening, and at no point was I lost on the transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience in buying my first car in the US

The dealer took time to talk me through each model I was interested in. Allowed me to test drive and answered the questions I had. I didn't feel rushed into making a quick decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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