Reviews
Both salesman Phillip and Jousha were very professional
Both salesman Phillip and Jousha were very professional and communication skills were excellent. They made me feel comfortable when addressing my questions and responded to all my concerns.
Both salesman Phillip and Jousha were very professional
Both salesman Phillip and Jousha were very professional and communication skills were excellent. They made me feel comfortable when addressing my questions and responded to all my concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your amazing experience with us! We’re excited to hear that Phillip and Joshua provided you with top-notch professionalism and excellent communication throughout the process. At All Star Kia of Baton Rouge, our priority is to ensure that our customers feel comfortable and confident with their decisions, and it’s great to know they addressed all your questions and concerns. Congratulations on your new Kia Sportage EX—an incredible choice! We’re so grateful for your trust in us and look forward to assisting you with any of your future automotive needs. Safe travels and enjoy your Sportage! - All Star Customer Care
⸻ Absolutely the Worst Experience – Avoid Kia of
⸻ Absolutely the Worst Experience – Avoid Kia of Baton Rouge My experience at Kia of Baton Rouge was hands down the worst I’ve ever had at a dealership. I brought in my 2022 Kia Telluride for routine maintenance—oil change, tire rotation, and to address three recalls. I dropped it off around 12:15 PM and it was checked in by 12:36 PM. I returned at 4:30 PM, and it still wasn’t ready. I had asked for a car wash as well, which didn’t happen—apparently, no one was available to do it. That was disappointing but manageable. What wasn’t manageable was the rest. When I got in my car, I noticed the old oil change sticker was still on the windshield. That’s never happened in the 3.5 years I’ve owned the car. This made me question if the oil was even changed. The interval hadn’t been reset, and no one explained how to check it. It felt like I had to jump through hoops just to verify what they claimed they did. Then I checked my tires and realized they hadn’t even been rotated—despite charging me for it. If you know Baton Rouge and Prairieville traffic, you’ll understand how frustrating it was to call the dealership six times with no one picking up, all while trying to care for my newborn. I drove all the way back, only to be told by the service manager that I hadn’t been charged for the rotation (I had). Then he tells me they don’t use windshield stickers anymore for newer vehicles—which is news to me. He reviews my paperwork, sees the issue, and tells me someone in the service department said the tire rotation wasn’t done because the approval came in late. But if that was the case, why was everything else I approved completed without issue? It honestly felt like they didn’t expect me to notice—maybe because I’m a woman. But I noticed everything. They didn’t even call to ask about the tire lock, which would’ve been necessary to do the rotation in the first place. The cherry on top? The manager says, “Let me take over now and get it done.” But at that point, I didn’t have time—I had a newborn in the car. He says it would only take 5–10 minutes, but that just made it worse. If it was that quick, why didn’t it get done in the FIVE hours my car was already there? I will never return to this dealership. My sister was planning to buy a 2025 Sportage tomorrow, but we’ll be taking our business elsewhere. Unprofessional, unsympathetic, and completely disappointing. 0/10 – do not recommend.
⸻ Absolutely the Worst Experience – Avoid Kia of
⸻ Absolutely the Worst Experience – Avoid Kia of Baton Rouge My experience at Kia of Baton Rouge was hands down the worst I’ve ever had at a dealership. I brought in my 2022 Kia Telluride for routine maintenance—oil change, tire rotation, and to address three recalls. I dropped it off around 12:15 PM and it was checked in by 12:36 PM. I returned at 4:30 PM, and it still wasn’t ready. I had asked for a car wash as well, which didn’t happen—apparently, no one was available to do it. That was disappointing but manageable. What wasn’t manageable was the rest. When I got in my car, I noticed the old oil change sticker was still on the windshield. That’s never happened in the 3.5 years I’ve owned the car. This made me question if the oil was even changed. The interval hadn’t been reset, and no one explained how to check it. It felt like I had to jump through hoops just to verify what they claimed they did. Then I checked my tires and realized they hadn’t even been rotated—despite charging me for it. If you know Baton Rouge and Prairieville traffic, you’ll understand how frustrating it was to call the dealership six times with no one picking up, all while trying to care for my newborn. I drove all the way back, only to be told by the service manager that I hadn’t been charged for the rotation (I had). Then he tells me they don’t use windshield stickers anymore for newer vehicles—which is news to me. He reviews my paperwork, sees the issue, and tells me someone in the service department said the tire rotation wasn’t done because the approval came in late. But if that was the case, why was everything else I approved completed without issue? It honestly felt like they didn’t expect me to notice—maybe because I’m a woman. But I noticed everything. They didn’t even call to ask about the tire lock, which would’ve been necessary to do the rotation in the first place. The cherry on top? The manager says, “Let me take over now and get it done.” But at that point, I didn’t have time—I had a newborn in the car. He says it would only take 5–10 minutes, but that just made it worse. If it was that quick, why didn’t it get done in the FIVE hours my car was already there? I will never return to this dealership. My sister was planning to buy a 2025 Sportage tomorrow, but we’ll be taking our business elsewhere. Unprofessional, unsympathetic, and completely disappointing. 0/10 – do not recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My man Doug hooked me up again.
My man Doug hooked me up again. See you in 3 years. (In person) Social Media Rocks.
My man Doug hooked me up again.
My man Doug hooked me up again. See you in 3 years. (In person) Social Media Rocks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a positive experience with Doug Townsend. - All Star Customer Care
they have best car salesman in louisiana and they’re
they have best car salesman in louisiana and they’re honest, nothing else really matters
they have best car salesman in louisiana and they’re
they have best car salesman in louisiana and they’re honest, nothing else really matters
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's great to hear that Doug Townsend provided exceptional service! We strive to maintain a high standard of excellence, and your feedback motivates us to continue delivering outstanding experiences to our customers. - All Star Customer Care
All Star Kia, where apathy and high prices meet!
All Star Kia, where apathy and high prices meet! You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned and best of all, when you do finally get to your service advisor, they're "style" is to make you feel like a bother to them. You'd be better served driving out the Denham or really anywhere else. There is simply no way another entity beats All Star when it comes to the trifecta of high priced repairs, abysmal service and complete apathy.
All Star Kia, where apathy and high prices meet!
All Star Kia, where apathy and high prices meet! You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned and best of all, when you do finally get to your service advisor, they're "style" is to make you feel like a bother to them. You'd be better served driving out the Denham or really anywhere else. There is simply no way another entity beats All Star when it comes to the trifecta of high priced repairs, abysmal service and complete apathy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and we apologize for any inconvenience you may have experienced. At All Star Kia, customer satisfaction is our top priority, and we strive to provide excellent service to all of our customers. We understand that your recent experience did not meet your expectations, and we would love the opportunity to speak with you directly to address your concerns. Please provide your preferred contact number so that we can reach out to you. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better. Sincerely, All Star Customer Care reviews@allstarautomotive.com
You'll pay a lot of money for basic service and wonder
You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned and best of all, when you do finally get to your service advisor, they're "style" is to make you feel like a bother to them. You'd be better served driving out the Denham or really anywhere else. There is simply no way another entity beats All Star when it comes to the trifecta of high priced repairs, abysmal service and complete apathy.
You'll pay a lot of money for basic service and wonder
You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned and best of all, when you do finally get to your service advisor, they're "style" is to make you feel like a bother to them. You'd be better served driving out the Denham or really anywhere else. There is simply no way another entity beats All Star when it comes to the trifecta of high priced repairs, abysmal service and complete apathy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback and we apologize for any inconvenience you may have experienced. At All Star Kia, customer satisfaction is our top priority, and we strive to provide excellent service to all of our customers. We understand that your recent experience did not meet your expectations, and we would love the opportunity to speak with you directly to address your concerns. Please provide your preferred contact number so that we can reach out to you. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better. Sincerely, All Star Customer Care reviews@allstarautomotive.com
I have been calling Kia in Baton Rouge to schedule
I have been calling Kia in Baton Rouge to schedule service on my car for a month and they never call back!! Horrible customer service!!
I have been calling Kia in Baton Rouge to schedule
I have been calling Kia in Baton Rouge to schedule service on my car for a month and they never call back!! Horrible customer service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
The sales staff was excellent with Stacey
The sales staff was excellent with Stacey Orlofski(spelling my apologies) in our Nissan used purchase. Jeremy in finance explained costs and options/rates available and expedited the loan. Our experience was stellar!
The sales staff was excellent with Stacey
The sales staff was excellent with Stacey Orlofski(spelling my apologies) in our Nissan used purchase. Jeremy in finance explained costs and options/rates available and expedited the loan. Our experience was stellar!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Horrible service department needs new management ASAP.
Horrible service department needs new management ASAP. I recommend finding a shop that will get services done in a timely manner
Horrible service department needs new management ASAP.
Horrible service department needs new management ASAP. I recommend finding a shop that will get services done in a timely manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We are constantly working on optimizing our service department's efficiency and your comments are invaluable to us in this ongoing process. We understand time is precious, and we're dedicated to improving our turnaround times. Please provide your preferred contact number if you would like to further discuss your experience. Sincerely, All Star Customer Care reviews@allstarautomotive.com
Terrible service department
The service department is terrible. They are rude and refuse to take customer complaints seriously. Worst experience we have ever had with a service department!
Terrible service department
The service department is terrible. They are rude and refuse to take customer complaints seriously. Worst experience we have ever had with a service department!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lauren, We take your feedback seriously here at All Star Kia of Baton Rouge and we would appreciate speaking with you about the level of customer service and care you received from our Service Department regarding your recent experience. Will you please email us your preferred contact information so we can discuss this further? Sincerely, All Star Customer Care reviews@allstarautomotive.com