All Star Kia of Baton Rouge

Both salesman Phillip and Jousha were very professional and communication skills were excellent. They made me feel comfortable when addressing my questions and responded to all my concerns.

⸻ Absolutely the Worst Experience – Avoid Kia of Baton Rouge My experience at Kia of Baton Rouge was hands down the worst I’ve ever had at a dealership. I brought in my 2022 Kia Telluride for routine maintenance—oil change, tire rotation, and to address three recalls. I dropped it off around 12:15 PM and it was checked in by 12:36 PM. I returned at 4:30 PM, and it still wasn’t ready. I had asked for a car wash as well, which didn’t happen—apparently, no one was available to do it. That was disappointing but manageable. What wasn’t manageable was the rest. When I got in my car, I noticed the old oil change sticker was still on the windshield. That’s never happened in the 3.5 years I’ve owned the car. This made me question if the oil was even changed. The interval hadn’t been reset, and no one explained how to check it. It felt like I had to jump through hoops just to verify what they claimed they did. Then I checked my tires and realized they hadn’t even been rotated—despite charging me for it. If you know Baton Rouge and Prairieville traffic, you’ll understand how frustrating it was to call the dealership six times with no one picking up, all while trying to care for my newborn. I drove all the way back, only to be told by the service manager that I hadn’t been charged for the rotation (I had). Then he tells me they don’t use windshield stickers anymore for newer vehicles—which is news to me. He reviews my paperwork, sees the issue, and tells me someone in the service department said the tire rotation wasn’t done because the approval came in late. But if that was the case, why was everything else I approved completed without issue? It honestly felt like they didn’t expect me to notice—maybe because I’m a woman. But I noticed everything. They didn’t even call to ask about the tire lock, which would’ve been necessary to do the rotation in the first place. The cherry on top? The manager says, “Let me take over now and get it done.” But at that point, I didn’t have time—I had a newborn in the car. He says it would only take 5–10 minutes, but that just made it worse. If it was that quick, why didn’t it get done in the FIVE hours my car was already there? I will never return to this dealership. My sister was planning to buy a 2025 Sportage tomorrow, but we’ll be taking our business elsewhere. Unprofessional, unsympathetic, and completely disappointing. 0/10 – do not recommend.

My man Doug hooked me up again. See you in 3 years. (In person) Social Media Rocks.

they have best car salesman in louisiana and they’re honest, nothing else really matters

All Star Kia, where apathy and high prices meet! You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned and best of all, when you do finally get to your service advisor, they're "style" is to make you feel like a bother to them. You'd be better served driving out the Denham or really anywhere else. There is simply no way another entity beats All Star when it comes to the trifecta of high priced repairs, abysmal service and complete apathy.

You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned and best of all, when you do finally get to your service advisor, they're "style" is to make you feel like a bother to them. You'd be better served driving out the Denham or really anywhere else. There is simply no way another entity beats All Star when it comes to the trifecta of high priced repairs, abysmal service and complete apathy.

I have been calling Kia in Baton Rouge to schedule service on my car for a month and they never call back!! Horrible customer service!!

The sales staff was excellent with Stacey Orlofski(spelling my apologies) in our Nissan used purchase. Jeremy in finance explained costs and options/rates available and expedited the loan. Our experience was stellar!

Horrible service department needs new management ASAP. I recommend finding a shop that will get services done in a timely manner

The service department is terrible. They are rude and refuse to take customer complaints seriously. Worst experience we have ever had with a service department!