All Star Kia of Baton Rouge

Reviews

4.4 out of 5 4.4
224 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    May 14, 2018

    I have now brought my car in twice in a week for a check engine light and excessive fuel consumption. Both times the mechanics stated they could find nothing... wrong and simply reset the check engine light.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, Your satisfaction is important to us and I am disappointed to learn of your displeasure with any services on your vehicle's check engine ...light. I take your feedback seriously and would appreciate the opportunity to learn more about your experience. Please do not hesitate to reach out to me at your earliest convenience. Thank you. Best, Reputation Manager Reviews@allstarautomotive.com (225) 930-4147

  • 5.0 out of 5
    May 11, 2018

    Great experience; Will not & have shop at any other dealership other than AllStar; why would you they have ever make & model & their customer... service is top of the line. Love my AllStar dealership Family!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mary Lou, thank you for the five-star review! We love having you as part of our family, and look forward to serving you again in the future!

  • July 3, 2015

    Mandi is one of the most helpful and sincere people you will meet. I wouldn't go to any other dealership to get my car serviced.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Akron, thank you for taking time to write this review. Mandi and our entire All Star Kia team is very happy to hear about your excellent review and I ...hope we can continue to provide you with outstanding service.

  • 5.0 out of 5
    February 15, 2018

    CHASE IS A EXECLANT SERVICE ADVISOR. HE TREAT WITH RESPECT AND LIKE FAMILY. ALLSTAR KIA OF BATON WITH DEFINTLY KEEP GETTING MY BUSINESS. THANKS TO CHASE.... IM WAY BEYOND HAPPY WITH THE SERVICE I GOT.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Lee, Thank you so much for taking the time to share your experience. We are thrilled to hear you were treated respected and felt apart of the family f...rom Chase. We look forward to seeing you again in the future.

  • 5.0 out of 5
    December 9, 2017

    Sales and finance are always expertise and we are treated like THEIR PEEPS. Kind friendly are they just like family. KUDOS KIA Siegen Lane, Baton Rouge

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donna, we love hearing about customers that have a great experience at All Star Kia of Baton Rouge, and we are glad you are one of them! Congratulatio...ns on the purchase of your new vehicle, and welcome to the All Star Family. We look forward to a lasting relationship with you! :)

  • 5.0 out of 5
    October 31, 2017

    I needed a good used car. Jeremy was extremely helpful and I came away with the nicest car I've ever owned at a great price. I would definitely recommend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Nancy, we love hearing about customers that have a great experience at All Star Kia of Baton Rouge, and we are glad you are one of them! Congratulatio...ns on the purchase of your new vehicle , and welcome to the All Star Family. We look forward to a lasting relationship with you! :)

  • 5.0 out of 5
    September 26, 2017

    Very good service was done in a very timely manner

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for sharing your 5-star review with us, Marie! We look forward to seeing you at your next service appointment!

  • 1.0 out of 5
    September 19, 2017

    If I could rate lower I would. Brought my 2016 KIA Forte into service department because A/C stopped working and my driver rear window would not roll down.... Lady in service department tells me they replaced compressor and window motor but when the technician tried to put freon back in he felt a leak and saw a hole in condenser. Lady claims she took picture and sent to KIA and they say it is not a defect that something must have bounced up off the road and damaged it so they would not cover it and it would cost me $1100.00 to fix. (How did they test compressor without freon in it). Seems to me KIA and ALLSTAR should stand up for their customers better.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gerald, thank you for taking the time to bring this matter to our attention. After speaking with our Service Manager, she informed us this is a Kia Ma...nufacturer issue and unfortunately they do not want to cover the cost. We sincerely apologize for this matter, and hope you will reconsider doing business with us in the future.

  • 5.0 out of 5
    September 18, 2017

    I found my whole experience with a new car purchase to be the best I've ever had. My sales person was a total pleasure to deal with and was extremely... helpful in finding the vehicle I wanted rather than trying to "sell"me on something.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the rating, Chris! We are thrilled that you had a positive experience! The entire All Star Kia of Baton Rouge team would like to congratula...te you on your new vehicle purchase, and welcome you to the All Star Family! Enjoy that new car feeling!

  • 5.0 out of 5
    August 28, 2017

    I had not been feeling well, but wanted to get a new sorento. Kayla met met at the door and was such a friendly face, i just started.talking about what... i wanted.......and that i had only 2 bours in which to complete the process!! She and jeff worked their magic and i was able to leave there with my new car in exactly 2 hours. Both were very helpful, friendly and efficient!!!!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for taking the time to share your VIP sales experience with us, Jean! Kayla and the entire All Star Kia of Baton Rouge team would like ...to congratulate you on the purchase of your new Kia Sorento, and welcome you to the All Star Family! Enjoy that new car smell!

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