All Star Kia of Baton Rouge

Both salesman Phillip and Jousha were very professional and communication skills were excellent. They made me feel comfortable when addressing my questions and responded to all my concerns.

My man Doug hooked me up again. See you in 3 years. (In person) Social Media Rocks.

they have best car salesman in louisiana and they’re honest, nothing else really matters

You'll pay a lot of money for basic service and wonder about your car. You'll get no updates, your calls will wait a day before they are returned and best of all, when you do finally get to your service advisor, they're "style" is to make you feel like a bother to them. You'd be better served driving out the Denham or really anywhere else. There is simply no way another entity beats All Star when it comes to the trifecta of high priced repairs, abysmal service and complete apathy.

I have been calling Kia in Baton Rouge to schedule service on my car for a month and they never call back!! Horrible customer service!!

Horrible service department needs new management ASAP. I recommend finding a shop that will get services done in a timely manner

The service department is terrible. They are rude and refuse to take customer complaints seriously. Worst experience we have ever had with a service department!

My car has been there since July 6th. Went to chabills on June 5th for 2 flats. They found and "fixed" other issues. Couldn't turn off dash lights. They were told they could drop it off to Kia on July 6 at 930. It has been there since I couldn't teach anyone until July 17th. Was then asked was I sure my car was there. Then told my brakes and rotors were gone. And I needed to return the car to chabills after keeping my car all that time. Being told my rental had been up 3 days ago & promised a Loner I never received. Now here I am July 2oth. No rental. Car at kia being told they don't know how to turn off the lights or stop the sound. Yall are KIA!!!! If yall can't turn it off, how will they!! Terrible people with zero integrity. The seltos is anew model probably a lemon if no one knows the codes its throwing including the dealership!!! Make it make sense. Talking to an attorney as we speak.

All Star Kia of Baton Rouge on Siegan Lane is a joke! Now, I have to preface this by saying that I have never had any issues with the sales department, but the service department is another story! The service department here is HORRIBLE!!! My car has been there since early January because the service team, if they can legitimately call themselves that, failed to do their jobs. They still haven't sent my extended warranty company the necessary documents to get my claim approved. You can NEVER reach anyone over the phone and when you go in person, everyone is too busy, out to lunch for hours, on vacation, or otherwise unavailable. When you can manage to flag down a service worker, they're rude and make it seem as if you're bothering or inconveniencing them. They refuse to communicate with warranty companies, fail to provide appropriate documentation, and don't care at all about the customer. I had my car towed there because it wouldn't start. They charged me for a diagnostic, said it was the fuel injector and battery and then a week or so later said never mind, you just need to get a new engine. What?! How do you go from needing a fuel injector and a battery to a whole new engine in a few weeks?! They are only after money and couldn't care less about what's really wrong with your car or how to fix it! Please save yourself the trouble, headache, and frustration and just go somewhere else for service...seriously, anywhere else!!!

This was a rude nightmare. I'm copy and pasting my Facebook post to every website I can think of as to not waste any more of my time on a company that made me feel like a waste of their time. After being strung along for several days, continuing to be given the same deal I made very clear wouldn't work, I was literally screamed at over the phone, belittled, disrespected, talked to and treated in a way I doubt would have happened if I were a man instead of a woman. After listening to the MANAGER I was speaking with both scream at me and beat his fists on his desk for quite some time, before I was hung up on I was told to "Be Gucci" Be. Gucci. I'm not sure what Kia's policies are but I doubt any of the things I had to deal with yesterday are one of them. I highly suggest you take a close examination of your “management" if your company wants to be able to find success against internet dealerships.