All Star Kia of Baton Rouge

Reviews

Average Ratings

4.5
220 lifetime reviews.
  • Great service, Fantastic staff

    Mandi is one of the most helpful and sincere people you will meet. I wouldn't go to any other dealership to get my car serviced.

    Dealer Response

    Akron, thank you for taking time to write this review. Mandi and our entire All Star Kia team is very happy to hear about your excellent review an...


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    Mandi is one of the most helpful and sincere people you will meet. I wouldn't go to any other dealership to get my car serviced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Akron, thank you for taking time to write this review. Mandi and our entire All Star Kia team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.


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  • Great Experience

    I needed a good used car. Jeremy was extremely helpful and I came away with the nicest car I've ever owned at a great price. I would definitely re...

    Dealer Response

    Nancy, we love hearing about customers that have a great experience at All Star Kia of Baton Rouge, and we are glad you are one of them! Congratul...


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    I needed a good used car. Jeremy was extremely helpful and I came away with the nicest car I've ever owned at a great price. I would definitely recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Nancy, we love hearing about customers that have a great experience at All Star Kia of Baton Rouge, and we are glad you are one of them! Congratulations on the purchase of your new vehicle , and welcome to the All Star Family. We look forward to a lasting relationship with you! :)


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  • all star Kia

    Very good service was done in a very timely manner

    Dealer Response

    Thanks for sharing your 5-star review with us, Marie! We look forward to seeing you at your next service appointment!


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    Very good service was done in a very timely manner

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for sharing your 5-star review with us, Marie! We look forward to seeing you at your next service appointment!


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  • Warranty Work

    If I could rate lower I would. Brought my 2016 KIA Forte into service department because A/C stopped working and my driver rear window would not r...

    Dealer Response

    Gerald, thank you for taking the time to bring this matter to our attention. After speaking with our Service Manager, she informed us this is a Ki...


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    If I could rate lower I would. Brought my 2016 KIA Forte into service department because A/C stopped working and my driver rear window would not roll down. Lady in service department tells me they replaced compressor and window motor but when the technician tried to put freon back in he felt a leak and saw a hole in condenser. Lady claims she took picture and sent to KIA and they say it is not a defect that something must have bounced up off the road and damaged it so they would not cover it and it would cost me $1100.00 to fix. (How did they test compressor without freon in it). Seems to me KIA and ALLSTAR should stand up for their customers better.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gerald, thank you for taking the time to bring this matter to our attention. After speaking with our Service Manager, she informed us this is a Kia Manufacturer issue and unfortunately they do not want to cover the cost. We sincerely apologize for this matter, and hope you will reconsider doing business with us in the future.


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  • Kia experience

    I found my whole experience with a new car purchase to be the best I've ever had. My sales person was a total pleasure to deal with and was ext...

    Dealer Response

    Thanks for the rating, Chris! We are thrilled that you had a positive experience! The entire All Star Kia of Baton Rouge team would like to congra...


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    I found my whole experience with a new car purchase to be the best I've ever had. My sales person was a total pleasure to deal with and was extremely helpful in finding the vehicle I wanted rather than trying to "sell"me on something.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the rating, Chris! We are thrilled that you had a positive experience! The entire All Star Kia of Baton Rouge team would like to congratulate you on your new vehicle purchase, and welcome you to the All Star Family! Enjoy that new car feeling!


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  • Shopper?

    I had not been feeling well, but wanted to get a new sorento. Kayla met met at the door and was such a friendly face, i just started.talking abou...

    Dealer Response

    Thanks so much for taking the time to share your VIP sales experience with us, Jean! Kayla and the entire All Star Kia of Baton Rouge team would l...


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    I had not been feeling well, but wanted to get a new sorento. Kayla met met at the door and was such a friendly face, i just started.talking about what i wanted.......and that i had only 2 bours in which to complete the process!! She and jeff worked their magic and i was able to leave there with my new car in exactly 2 hours. Both were very helpful, friendly and efficient!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for taking the time to share your VIP sales experience with us, Jean! Kayla and the entire All Star Kia of Baton Rouge team would like to congratulate you on the purchase of your new Kia Sorento, and welcome you to the All Star Family! Enjoy that new car smell!


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  • Car Repair

    My experience has always been exceptional and this was no exception. The only problem I have is my car ended up being at your service department ...

    Dealer Response

    Gloria, thank you for taking the time to share this feedback. We apologize for the extended amount of time you had to wait for your vehicle to be ...


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    My experience has always been exceptional and this was no exception. The only problem I have is my car ended up being at your service department for 6 days with no option for a loaner. The part had to be ordered and arrived on Monday, Aug. 21 and was supposed to be ready either that afternoon or by Tuesday afternoon. Due to undetermined circumstances my car was not ready until 5 pm on Wednesday, August 23, 2017. I rented a car from Friday, August, 18, 2017 until Monday, August 21, 2017 because my car was supposed to be ready. I was getting a ride to work from my husband but he had to go out of town on Wednesday morning and I had to find transportation to your dealership. I feel that when a vehicle has to stay in service as long as 6 days the dealer should give the customer a loaner. Gloria Girouard Baton Rouge, Louisiana

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gloria, thank you for taking the time to share this feedback. We apologize for the extended amount of time you had to wait for your vehicle to be repaired. We are sharing your feedback with our team. We hope you will continue as our customer for life.


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  • Kia Service

    Awesome experience. They were fast, kind and courteous! I will be back again!

    Dealer Response

    Stacy, we are very happy to hear that you had a positive experience and thank you for coming in! We look forward to seeing you at your next servic...


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    Awesome experience. They were fast, kind and courteous! I will be back again!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Stacy, we are very happy to hear that you had a positive experience and thank you for coming in! We look forward to seeing you at your next service appointment!


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  • Made it very easy to buy a new car

    I don't like buying cars, I find the whole process very tedious. This was a great experience.From the test drive, to getting the model i wanted, t...

    Dealer Response

    Shannon, we love hearing about customers that have a great experience at All Star Kia of Baton Rouge, and we are glad you are one of them! Congrat...


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    I don't like buying cars, I find the whole process very tedious. This was a great experience.From the test drive, to getting the model i wanted, to the financing. It all just flowed. Not my typical experience at a dealership for sure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Shannon, we love hearing about customers that have a great experience at All Star Kia of Baton Rouge, and we are glad you are one of them! Congratulations on the purchase of your new vehicle, and welcome to the All Star Family! We look forward to a lasting relationship with you! :)


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  • Fastest Service Ever

    Wait time was a breeze. I have never been in and out a dealership with in 30mins.

    Dealer Response

    Madelyn, thank you for taking the time to write this review! We are proud to have a team of highly skilled technicians that can quickly and effici...


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    Wait time was a breeze. I have never been in and out a dealership with in 30mins.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Madelyn, thank you for taking the time to write this review! We are proud to have a team of highly skilled technicians that can quickly and efficiently get you back into your vehicle. We appreciate your business and look forward to seeing you


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