Luther Kia of Bloomington

Professional associates, professional process, excellent experience. From start to finish, the dealership exceeded all expectations.

My wife and I had a good experience with Luther Kia. No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have an issue with the car when we noticed a leak the first night. We informed Kia and they took the car back to inspect and gave us a loaner which was great. The only downfall was their inaccurate timeline they gave us for repair. After explaining the inaccurate timline to the regional manager Dan, he acted quickly to resolve the issue and on top of that, thew in a new set if tires for the 5 day inconvenience. It was over all a good car buying experience.

Amazing service, attention to detail on the car, so accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the vehicle we purchased. I would highly recommend working with them any time and to anyone. Thank you for being a 5 star dealership!

Luther Kia of Bloomington made my first new car purchase very easy! All the staff I encountered had amazing customer service! Christine is absolutely amazing, she kept me updated the following day after I did a test drive to insure me my car was not sold, so I could go home and get the rest of the information I needed. Mike in financing, was awesome as well! I did not feel pressured into anything!

I didn't buy my 2022 Kia Soul from Kia Bloomington in 2021 because there were no cars available. But I did buy a car at another dealership because a salesman at Kia Bloomington referred me to this other dealership. Since then I have serviced my car at three other dealerships and at Bloomington Kia, and I'll be going to Kia Bloomington from now on. They're adequately staffed. They're organized and have fabulous customer service. They extended a warranty claim to me that saved me a lot of money. I trust their advice. Anyone in the Twin Cities looking to buy or service a Kia should give these professionals a shot. I am happy I did. And I'm not happy spending any money on a car!

Bought a new 2025 Kia Telluride from Christine @ Luther Kia Bloomington. She was very professional. Handled all the paperwork and shipped my Telluride to the Louisville KY area. Even sent me pics and aa video of my car before shipment. She did a amazing job.

My wife and I bought a used CRV from Luther Kia of Bloomington in November 2024. All of the staff we worked with the day we bought it were pleasant and there was no pressure. Unfortunately, our experience after that day has not gone well. On the way home from the dealership we noticed a howling noise at highway speeds that we didn’t notice during the test drive. We took the vehicle to our mechanic the following day and learned there was a wheel bearing that needed replacing and the U-joints were in poor condition, so the drive shaft also needed replacing. We called the dealership that same day to tell them what was found and to see what could be done. We spoke to the Used Car Sales Manager who blamed us for not noticing the issue during the test drive. One of his comments was, “What did you expect, you bought a car with 100k miles on it.” What we had expected was better customer service and the dealership to stand by their service and inspection of the vehicle prior to sale. Had we known we would need to invest $2000 of repairs into the car immediately after purchase, we would have looked at something else. The used car manager said we could bring the car back to the dealership to be looked at but they wouldn't fix anything they didn’t deem to be a safety issue. Since there was no guarantee we would get anything from the dealership if we brought it there, we had mechanic do the repairs instead. We then reached out to the general manager of the dealership expressing our disappointment with the used car manager and asked what could be done to resolve our issue. After some back and forth and his review of the invoice from our mechanic, he agreed to meet us halfway on the repair costs and said they would be sending us a check. That was in mid-December. It is now March and we still haven’t received any reimbursement. We have reached out to the general manager multiple times and he is not responding. This has been a poor experience that could have been handled so much better. We will not be buying from Luther again.

I recently purchased the Kia Niro all electric Wind from Luther Kia Bloomington. This is the fifth car that i have either leased or purchased from this dealership and the second all electric working with Christine. Christine is knowledgeable and energetic. She and Evan provided a thorough orientation to the specifications and the features of the car. The financial process was painless and actually fun. Bobbie clearly explained the options and the terms and was very personable. Since the purchase, I have had several opportunities to “sell” the car as people approached me with questions about the Niro because they liked the looks of it of it and/or were interested in electric.

Jim was a very straight forward and direct sales person that gave honest straight answers to my questions. He was a pleasure to work with and he spent a significant amount of time explaining the car's technology to me and my wife when delivering the new Telluride. I would be very comfortable buying another car from him. And the business office supporting Jim was also a pleasure to work with. They handled the transaction as I desired and did not add on any unrequested services or charges.

just nowNew-Edit Delete Brought my car in to get fixed and from my phone call Ermias to my in person encounter WOW just WOW. You guys are beyond lucky to have him part of your team. not only did he help calm my nerves due to poor past experiences and customer service or lack of at other dealer ships i was nervous but he answered all my question in detail slowly and in English language not the big word stuff he laughed at my horrible jokes. and had me in and out in a decent time . I will now be a forever customer with Bloomington Kia . and again please employee of the year goes to this young man people like him are rare . he is so well mannered as well just WOOOOOOOW !