Koons Kia

Had a great experience with this dealer. I knew going in that I wanted a new Stinger GT, so I was able to start the process a few days ahead of time, and... got very clear itemized pricing from the sales managers over email. I was able to complete the finance application ahead of time on their website which saved a ton of time. On the day I went in, Sean had the car they quoted me on pulled up out front and I was able to take it for a spin. After the initial paperwork, Sean gave me the identical pricing to what they first quoted me, a completely reasonable price. A few minutes later we were on to finance and finalizing everything with Sheriff who walked us through all the remaining paperwork. We were in and out in under two hours with a new car at the price we had agreed on over email - no tricks, no schemes, no deception, no high pressure tactics. Everyone we spoke to in the dealership was friendly, I'd definitely recommend figuring out what you want ahead of time and you'll be in and out in no time.

Thank you JC. We were ready to buy a minivan but not sure which one. Your dealership was the first and only dealership we visited. We are happy with our... van.

Was delighted to drive away with my new Optima . Mike and the sales and finance management teams were fantastic to work with. This is the third Kia I... have bought from Koons and they made it very fun. I hated to see my 2012 Optima Hybrid go but the new 2018 is making for a very fun commute. Thanks, guys!

If i could give them 0 stars i would. The service department is incompetent. Take your car somewhere else for service. Beware of bogus unnecessary repairs.... Twice i was told repairs were needed that turned out not to be needed. Twice was told necessary repairs would fix my ongoing issue and twice it did not fix the issue. Was even told i needed a belt replaced that was actually replaced 1 week prior to my visit there. They never return calls. The service department at this dealership will suck the life right out of you if you let them. If you have to deal with a service advisor please try to deal with the same advisor for your issues. If you start dealing with more than 1 service advisor, the other never knows wha the other one has done or has said regarding your issue. Find an independent repair shop or another service department all together. In my opinion everyone in that service department are incompetent and scammers.

I'm rewriting my review to be sure the 5 star rating is given to David. DAVID's help in purchasing my 2017 CPO Sportage was outstanding. His knowledge... and experience with KIA vehicles gave me all the information I needed to make the purchase of this vehicle with confidence that it meets all my needs and still keep me in my price range. Thank you DAVID!

I had the pleasure of purchasing my KIA today, from KIA Koons of Woodbridge VA. DAVID's knowledge and experience made the car buying experience great!... Thank you DAVID

So very displeased. Customer Service Representative contacted me after I left a negative review and asked me not to "name drop" employees in reviews as... that penalizes the employees. Also, this representative made excuses for the sales team and manager. Basically, I had to re-live the negative experience I had retelling the whole story. I was not compensated for my time or trouble. So basically gave you my money to be abused. I felt insulted and violated. Do NOT go to Koons Kia. I would recommend any other Kia dealership. Mr. Denvon or whatever the name of the manager really is needs a reality check. It's not all about the $100 you get for a "positive" review. You made my first car buying experience "xxxx" and I am so angry at you for that. I cannot even recognize the positive person at Koons Kia because they would get "penalized for it." This system is so backwards.

I bought a car here two years ago and had a wonderful experience. When my sister came to me and said she was ready to buy a car, I raved on this place.... What an embarrassing mistake. The cars were fine, the deal offered wasn't great but made sense (to me but my sister is young and experienced sticker shock so we backed out). The real problem was the fact that our process went for two days (we live an hour away). The first day my sister gave her license to Teddy for a test drive. We were passed from Ricky to Teddy to Anthony ( 3 sales people as the cost of our car interest went down). By the end of the night, she forgot to ask for her license back. Today when we came back, Teddy said he didn't have it and why hadn't she asked the night before? Sorry for the human mistake after four hours sitting and being passed around. They never found it. Donovan did offer to reimburse her replacement license DMV fee but the point is she now doesn't have a license to test drive and buy a car elsewhere until it comes in. Once these people find out the deal is off, forget it. Ricky was the only one who came over to ask about the license and even helped look. During the sales process, Anthony was absolutely incredible and his demeanor is fresh air in this place.

The salesman was very professional, but the was not the right match the birthday gift.Unfortunately, the only make and model with the price and mileage... that I wanted was not in the right color.

Started great with representative beating price of competitor. Yet, then to talk to financing we waited over 45 minutes without an update on how much longer... the wait would be. When we inquired how much longer we were told 10 more minutes. Over 50 minutes later we are still waiting. The dealership is about to “close” within the hour and we are still waiting. Then when finally updated told “five more minutes.” We left our infant with a relative and I breastfeed. I had to pump in my vehicle in the parking lot. When I asked if I could come back the next business day to finish the transaction since they already had my signature they kept telling my family to wait. The sales people knew we were military and had a you g child at home but certainly seemed to disregard. They also knew we had an unfavorable experience with another dealership earlier that day. A comment was made by a sales person that Saturdays were busy. That’s not the customer’s problem. You should hire more staff for peak hours or streamline the business. This seemed to imply we choose a poor time to purchase a vehicle. This comment was poorly chosen. Wish we could have purchased from a more considerate and kind dealership but now I know that this is too good to be true because even the sheep is dressed in wolf’s clothing.