Koons Kia

I had an amazing experience at Koons Kia of Woodbridge. Al and Matt were kind and exceptional in handling my service requests and the Kia Staff and Technicians were outstanding in servicing my vehicle for maintenance; collectively providing insight into my vehicle’s additional needs and addressing them in a very timely manner. I appreciate the customer service, the attention to detail this dealership provides, upfront-honest guidance and recommendations, and the ability to quote/project costs of services to be rendered in advance of the work being completed. As always the services rendered on my vehicle including my most recent visit have been A1 performance, with no issues to report. A lot care and expertise is taken when this dealership’s service department manages vehicles. I am very grateful and expect to continue to comeback to Koons Kia of Woodbridge for all my vehicle needs.

On October 26th, 2023 I took my car to drop off it off for service at 6:00pm. When I attempted to enter the service department all of the doors leading in were locked. I had to enter the service department through the main dealership just for a drop off. Found this to be very odd since they are open until 7:00pm for customer pick up. I brought my car in for an oil change, a window concern and a back up camera concern. The night time person who checked me in informed me that they would need a few days to address this, which I anticipated. I told him that was fine, I could go without until Tuesday. The next day, I received a phone call from Elvis Reyes and we had to go over all the exact same things. I also remembered to ask them to check for an additional concern, which I forgot to mention when I dropped the vehicle off. He assured me that they would get it taken care of, I just needed to authorize a diagnostic fee. Mind you my vehicle is still under basic warranty so this was a pointless conversation. I heard nothing else from Elvis until I called on Monday, October 30th to check on the status of my vehicle, when I am supposed to pick up my vehicle the next day. On the phone he informed me that they could not confirm any of my concerns, and while my vehicle was there they did brakes and wiper blades - not to worry that they were covered under my service contract and I would have a $0 balance. Tuesday comes around and I go pick up my vehicle, and I go to roll down my window and the EXACT SAME THING I brought it in for is still happening. I go back inside and get my advisor and he goes and get the tech that worked on my vehicle and he is acting like what it is doing now it wasn't doing when I came in. While I'm dealing with the tech, Elvis is texting on his phone showing really no concern at all for the fact that my car is not fixed. I was asked to leave my car there again so they could fix the window. Your facility had my car for 4 business days and could not perform a simple window repair and now I need to leave it again with no option of rental or loaner vehicle and my ride had already left. After looking over the invoice with the false (customer states) concerns and not fixing what I even brought my vehicle in there for, I am finding it really hard to trust this facility to bring my vehicle back for repairs. Which is terrible to say given I have only every purchased my vehicles from Koons and only had them serviced there as well. It is so disappointing to see how the quality of workmanship and honestly has declined.

On October 26th, 2023 I took my car to drop off it off for service at 6:00pm. When I attempted to enter the service department all of the doors leading in were locked. I had to enter the service department through the main dealership just for a drop off. Found this to be very odd since they are open until 7:00pm for customer pick up. I brought my car in for an oil change, a window concern and a back up camera concern. The night time person who checked me in informed me that they would need a few days to address this, which I anticipated. I told him that was fine, I could go without until Tuesday. The next day, I received a phone call from Elvis Reyes and we had to go over all the exact same things. I also remembered to ask them to check for an additional concern, which I forgot to mention when I dropped the vehicle off. He assured me that they would get it taken care of, I just needed to authorize a diagnostic fee. Mind you my vehicle is still under basic warranty so this was a pointless conversation. I heard nothing else from Elvis until I called on Monday, October 30th to check on the status of my vehicle, when I am supposed to pick up my vehicle the next day. On the phone he informed me that they could not confirm any of my concerns, and while my vehicle was there they did brakes and wiper blades - not to worry that they were covered under my service contract and I would have a $0 balance. Tuesday comes around and I go pick up my vehicle, and I go to roll down my window and the EXACT SAME THING I brought it in for is still happening. I go back inside and get my advisor and he goes and get the tech that worked on my vehicle and he is acting like what it is doing now it wasn't doing when I came in. While I'm dealing with the tech, Elvis is texting on his phone showing really no concern at all for the fact that my car is not fixed. I was asked to leave my car there again so they could fix the window. Your facility had my car for 4 business days and could not perform a simple window repair and now I need to leave it again with no option of rental or loaner vehicle and my ride had already left. After looking over the invoice with the false (customer states) concerns and not fixing what I even brought my vehicle in there for, I am finding it really hard to trust this facility to bring my vehicle back for repairs. Which is terrible to say given I have only every purchased my vehicles from Koons and only had them serviced there as well. It is so disappointing to see how the quality of workmanship and honesty has declined.

My husband and I drove 3.5 hours to this dealership to purchase my 2017 Dodge Challenger. We met an awesome salesman to whom I which I will attest was great to work with. Prior to completing the purchase of said vehicle there were a few fixes to the lights (fog lights and passenger side running lights) that were agreed upon. The vehicle was to be brought back to the dealership at a later date TBD for corrections to be made estimated to take around 2 hrs for completion. A date was agreed upon and vehicle returned for repair at 10:30 am. After waiting in the service area for 4 hours with no update on vehicle I contacted the salesman and confirmed it should be another hour for completion. The vehicle was brought back with only the fog lights not the running lights which house turn signal to this vehicle. Upon inspection I made the salesman aware of the problem which still remained and a call was place to the mechanic who advised the lights were aftermarket and were all in working order which was incorrect as the running light was not working and turn signal still failed to work. Feeling defeated as I had took a full day from work to complete the repairs which were not resolved. I entered the vehicle to find that there was no sound to my radio which had previously worked. Due to the mechanic not answering the line I was provided a rental car to start my 3.5 hour drive back home as it was then after 5pm. The radio was fixed and car returned to the dealership after my departure and I was advised to return tomorrow to retrieve my vehicle. Knowing that would accompany another day from work the rental was returned the same night. I said all that to say while my salesman did all he was able to do to complete the sale and appointment to the failed repairs which were noted in the I OWE YOU section of my contract. I do feel management who was on site and said not one word to me could have handled the situation at hand differently as I now have to complete repairs to the light which should have been done during my 8 hrs shift at Koons Kia of Woodbridge. As my vehicle would not pass state inspection as it. Please provide the image attached to your mechanic for future of his determination of aftermarket lights (which was found on your website) prior to purchase of vehicle.

Thank you Khalid. Salesman Khalid very professional and knowledgeable. Was easy working with Khalid. In and out about in 2-3 hrs with new car.

We have been a Koons KIA of Woodbridge customers for almost two decades, and in that timeframe, we purchased seven new vehicles from this dealership. Until recently, our experience with the dealership and service department has been excellent. However, over the last year, the quality of their service department has experienced a noticeable downturn. We had two separate instances regarding our 2020 KIA Sportage. The first was a tire with a slow leak that took them at least four tries before the service department remedied the problem. The second issue with the Sportage dealt with it not starting on occasion. This problem also took four trips to the dealership before I gave up in total frustration and sold the vehicle. The last time we took the Sportage in for service (Aug 2023), we left it with the service department for ten days so that they could have time to replicate the problem. When we picked up the vehicle, they stated they could not replicate the issue and had no idea what the problem was. Not surprisingly, the very next afternoon, I could not get the vehicle to start – the same thing happened the following day. The other issue we had was with our 2022 KIA Soul. The Soul had a slow leak on the right front tire. We explained this to the service advisor and noted that the TPMS also registered low pressure on the right front tire. For some reason, it seems like they inspected the left front tire, and of course, it checked out okay. After collecting the vehicle after its service, I noticed on the ride home that the TPMS registered 51 PSI on the left front tire and 24 PSI on the right front tire. I turned the vehicle around and took it back to the dealership. Supposedly, they reset the TMPS (I believe they just let air out of one tire and added air to the other) and told us all was well and we should let them know if we had any further issues. A couple of days later, when we took the Soul out for a drive, the TPMS indicated 24 PSI in the right front tire. So, the correct tire never got fixed, nor were the tires rotated, as stated on the service invoice. After I brought this to the attention of the service advisor, he was apologetic, and we scheduled a new appointment (5 Oct) to bring the Soul back in to have the correct tire looked at. The technician did find a small nail in the tire, and I was offered the option to either put a new tire on the vehicle or patch the tire with the leak. Since the dealership did not have the correct tire in stock and I was really getting tired of making multiple trips to the dealership, I told them just to patch the tire. However, the story doesn’t end there. On the way home, I checked the car's TPMS and noticed that the right front tire registered at 50 PSI. When I got home, I manually checked the tire pressure, which verified that the tire was indeed inflated to 50 PSI. Obviously, letting air out of a tire is easier than putting it in - but we all know that's not the issue here. I am at a loss for words.

The main salesperson I dealt with was very nice. I believe his name is David. He was extremely informative and held a car for more than 48 hours for me. The issue I have is with the finance department. Firstly, there was a guy who was trying to sell insurance packages. When I declined, he brought in his manager to also try to get me to agree. It's not necessary to be that aggressive and pushy. The interest rate they gave me was also insane. I have great credit and went somewhere else and was given 3% less than what they were giving me. I would not come here. They will rip you off. I was so disappointed. I had went in to purchase the car the same day and left without one =(

I can only describe my experience with this dealership as disappointing and anger-inducing. My husband and I purchased a car for our son from Koons Kia of Woodbridge. When we purchased the car it was "in transit". As we wrote a check for thousands of dollars, we were told, "6 days, maybe sooner." 6 days is a long time to wait when you've paid for a car, but it wad the color he wanted, so we'd wait. Well, 6 days turned into 5 weeks without a single update. My husband would call every couple weeks, when the latest delivery date had come and gone, but never, at any point in the 5 weeks, did someone from the dealership reach out to us with information. Finally, after 4 different delivery dates, the car actually arrived. We said we'd be in the following day to pick it up. We had a 1000 appointment. We arrived at 1015 and waited for 20 minutes. We thought that we were waiting because they were bringing it around, only to have the salesman come back and tell us that no one had prepped it and we wouldn't be able to take it home. The solution offered was that they'd deliver the car to our house. We had a while surprise planned for my son, so we told them that we needed it by 1440. "Of course!" we were promised. At 1444, the car shows up to our house. Except they forgot to bring the plates. Initially, they said that they'd turn right around and bring them back, since it was their fault that we didn't have them. After leaving, the story changed and we have to figure that out the next day. My son currently has a car he can't drive. At every turn in the process, the dealership was a disaster. I wish we had bought from ANYWHERE else. If you still choose to ourchase here, you've been warned.

My experience at Koons Kia Woodbridge. The overall purchase experience was awesome. However, the add-ons were where it gets sketchy. I bought additional extended service, maintenance, road hazards and Cilajet with my new Forte. A week later, I contacted Koons Kia Woodbridge dealership to cancel them. They were able to cancel everything but the cilajet which they applied once, on the date of purchase. Their justification was that the fine print on the back that says "The Limited Warranty is non-cancelable." Logically, they could have kept a perorated fee for the service they provided and cancel it. But the manager and finance officer were pointing to the fine print. Customers should have the ability to cancel any service they don't need anymore at any time for a fee. But at Koons Kia of Woodbridge Dealership had I GOT YOU attitude as soon as I placed my signature on paper. I could have waxed my car myself for $50 waxing kit on Amazon. Please, don't waste your hard-earned money on Cilajet. Their management don't care about protecting customers as much they want their businesses.

Kia Woodbridge was very informative dealership and even convinced me to buy a forte although i went there to buy Rio. Young Allen knew about the cars. Thanks Allen. Follow-up with my experience at Kia Woodbridge. The overall purchase experience was awesome. However, the add-ons were where it gets sketchy. I bought additional extended service, maintenance, road hazards and Cilajet. A week later, I contacted Kia Woodbridge dealership to cancel them. They were able to cancel everything but the cilajet which they applied once, on the date of purchase. Their justification was that the fine print on the back that says "The Limited Warranty is non-cancelable." Logically, they could have kept a perorated fee for the service they provided and cancel it. But the manager and finance officer were pointing to the fine print. Customers should have the ability to cancel any service they don't need anymore at any time for a fee. But at Kia Woodbridge Dealership had I GOT YOU attitude as soon as I placed my signature on paper. I could have waxed my car myself for $50 waxing kit on Amazon. Please, don't waste your hard-earned money on Cilajet. The word non-refundable should ring an alarm. The dealership management should also think about protecting customers as much as they want to do business. To be fair, my vehicle Purchase experience was great-5 stars. The add-ons were sketchy -1 star. That's why gave them the average of 3 stars. Will come back with more reviews as the situation changes.