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Koons Kia

(1,008 reviews)
Visit Koons Kia
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 9:00am–5:00pm Closed

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New (703) 436-4104 (703) 436-4104
Used (703) 436-2991 (703) 436-2991
Service (703) 436-2925 (703) 436-2925

Inventory

See all 400 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2009.
Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!
When you're talking cars, you're talking Koons!

Service center

Phone number (703) 436-2925

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,008 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Kia from DealerRater.

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The service reps care about the customer and work hard to

The service reps care about the customer and work hard to keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. My expectations were exceeded.

The service reps care about the customer and work hard to

The service reps care about the customer and work hard to keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. My expectations were exceeded.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Koons Kia of Woodbridge exceeded your expectations and kept you well-informed throughout the process. It's great to know that both the service rep and tech provided such attentive care for your vehicle. Thank you for sharing this positive experience!

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Going the extra mile , like offering a loaner vehicle.

Going the extra mile , like offering a loaner vehicle. Building trust with customers is essential for repeat business

Going the extra mile , like offering a loaner vehicle.

Going the extra mile , like offering a loaner vehicle. Building trust with customers is essential for repeat business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Koons Kia of Woodbridge made a positive impression by going the extra mile. Building trust is indeed key, and we're thrilled you felt well taken care of!

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The service managers have been very friendly and helpful.

The service managers have been very friendly and helpful. They do a good job of addressing my questions and concerns.

The service managers have been very friendly and helpful.

The service managers have been very friendly and helpful. They do a good job of addressing my questions and concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that our service managers at Koons Kia of Woodbridge have been friendly and helpful in addressing your questions and concerns. Thank you for sharing this positive feedback!

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The dealer ship is clean and people are very nice,

The dealer ship is clean and people are very nice, professional and helpful staff. They take the time to hear what you are saying.

The dealer ship is clean and people are very nice,

The dealer ship is clean and people are very nice, professional and helpful staff. They take the time to hear what you are saying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that our team at Koons Kia of Woodbridge provided a clean and welcoming environment. We appreciate your feedback and look forward to assisting you in the future!

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Easy appointment process and availability, great customer

Easy appointment process and availability, great customer service, and all details were communicated to me before authorizing service. Koons Kia of Woodbridge is our preferred Kia dealer.

Easy appointment process and availability, great customer

Easy appointment process and availability, great customer service, and all details were communicated to me before authorizing service. Koons Kia of Woodbridge is our preferred Kia dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Koons Kia of Woodbridge is your preferred dealer! It's great to know our team provided excellent service and clear communication. Thank you for choosing us, and we look forward to serving you again!

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This dealership always does an outstanding job.

This dealership always does an outstanding job. The valet service is prompt and courteous and always gets my car back in a timely fashion.

This dealership always does an outstanding job.

This dealership always does an outstanding job. The valet service is prompt and courteous and always gets my car back in a timely fashion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Raquel, we're delighted to hear that our valet service at Koons Kia of Woodbridge has consistently met your expectations. Thank you for the kind words and support!

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Excellent customer services, quick in problem solving,

Excellent customer services, quick in problem solving, Darwin and Faith are very friendly and professional with thei service.

Excellent customer services, quick in problem solving,

Excellent customer services, quick in problem solving, Darwin and Faith are very friendly and professional with thei service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We're delighted to hear that Darwin and Faith provided excellent service at Koons Kia of Woodbridge. We appreciate your support and look forward to serving you in the future!

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I received an upfront assessment and estimate.

I received an upfront assessment and estimate. My service person was well spoken and courteous and explained everything to me.

I received an upfront assessment and estimate.

I received an upfront assessment and estimate. My service person was well spoken and courteous and explained everything to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a positive experience with our team at Koons Kia of Woodbridge. It's great to know the service was clear and courteous. Thank you for your feedback!

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It is good, but in my case I am not 100% satisfied with

It is good, but in my case I am not 100% satisfied with my vehicle, DCT and rear back noise still.

It is good, but in my case I am not 100% satisfied with

It is good, but in my case I am not 100% satisfied with my vehicle, DCT and rear back noise still.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Luis, thank you for sharing your feedback with the Koons Kia of Woodbridge team. Please reach out so we can address any ongoing issues you may have.

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The whole experience was bad.

The whole experience was bad. Lack of communication, deceptive financing practices, and poor customer service

The whole experience was bad.

The whole experience was bad. Lack of communication, deceptive financing practices, and poor customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your experience. We strive for clear communication and transparency, so it's concerning to read this feedback. Please reach out if you'd like us to address any specific issues or discuss further. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

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