Koons Kia

Very good experience. Elijah Stepney was our Product Specialist. No pressure, relaxing experience, all questions explained and everything about the car. Manager and Finance, excellent. I have to say that this is my best experience buying a car.

Professional, friendly staff who willingly answered all my questions. I would highly recommend Wayne Pereyra who is very efficient

Faith was our sales rep and she was an absolute pleasure to work with. Faith is super friendly, knowledgeable, extremely professional, and genuinely cared that we received the vehicle we wanted and that we were happy with the deal. Faith made every effort imaginable to ensure Kia and Kia of Woodbridge were represented in a highly professional manner. I certainly hope the company and dealership realize and recognize the value of having a stellar employee such as Faith. It was our good fortune to have Faith as our sales representative. Thank you, Faith

I contacted you several times. You do not want to give a solution. You tell me that we will contact you. You do not call. This is called lying to the customer.

I bought a car from kia knoos of woodbridge .When I came home and drove it, I did not like the car. The problem is that it is very old in 2016 and large because I am new driver . It has consumed 88,500 millage .this is dangerous when you want to sell it .This is what I did not notice on the day sell . The car is very expensive. Compare with the price and millage You wish for $16,700 without the warranty. The total is approximately $22,700.64 This is a wish that will buy me a new car. Because I do not understand cars and I have no idea, and I do not understand English very well,they scam me . I came back to them againthe second day . They did not want to talk to me. Not even hearing me or replacing the car. They told me the sale is over and you have no right to return the car, but when we get the small cars we will contact you. they didn’t give me no time at all to explain why I want to return the vehicle, they didn’t even listen to my concerns at all which is the worst customer service I have never seen at all. I went to different dealer in order to sell the car, I got surprised with the value they gave me which is $9000, it’s very low price compared to what I have paid. It’s completely scam, the price for this car with high mileage it’s very expensive. Koons employees not professional and present wrong information to the customers. This is called lying to the customer and lying is a crime punishable by law. they didn’t explain the paper work clearly, so that I didn’t realize that they added extended warranty and Gap insurance which is something I am not happy about it. I will not be returning to Koons kia of woodbridge again and I am hoping to save someone else from getting ripped off. I will not do any business with them again in the future. I will not trust them again. All this affected my psyche, which could have caused an accident. I do not recommend buying from them. But.I will resort to the law to solve the probleme

We purchased a car and we’re told we would be given floor mats and a license place bracket for front of car. After three weeks we continue to get excuses. We bought the car on a Monday, went back on Tuesday with the check, the car had been hit overnight and damaged. They said to bring it back the following Monday and it would be repaired, have a license plate bracket and floor mats. They did repair the damage but have not kept their promises of the other items. We have called numerous times to no avail. I feel because we are senior citizens that we are being ignored. Poor communication, poor customer service.

It was the worst experience for me to buy a car from Kia Koons in woodbridge, and I will not repeat it again, and I will advise everyone I know and those I do not know not to go there and deal with other Dealer . The cooperation and dealing was very clear from the beginning when I went to test drive the car, where I discovered that there were some dings , scratches and previos accedint and abrasions that were not present in the pictures on the company's website, and it was not mentioned either to inform the buyer of that. I faced a new form of discrimination, and that was clear when I told the seller that these itches were not present in the car report. He replied, take it or leave it, and I was surprised. The deal on the basis of color was very clear. I left the car for two days in the hope that it would be repaired and that it would be sent to me at the home address, but all of that was a trick, and when you try to call to find out the reason for the delay, you turn from employee to employee without any benefit, and sometimes they do not answer the phone until you call hundreds of times to reach the person who sold you the car and promises you that he will try to find out what happened and call you back, but he lies to you in order to get rid of you and your annoying calls for him. Dealing with Kia Koons to buy a car was like a nightmare for me. I ask the owners of Kia Koons to pay attention, because if they continue to ignore the opinions of the buyers, they will lose their business, and they should know that the customer is always right. Note that there is a good manager named Alex who tried to help me after I lost hope and I was very frustrated.

Watch out for these guys because they are quick to sell you a car and suck at following through on promises. They will all sweet talk you but then do otherwise. I bought a brand new Kia Telluride in April that had cream interior and at the time they told me they would trade out the interior to Black. There was also a small cut in the passenger visor. When I called they told me to come in and they switched the visor out for a used one!!! Like I wasn’t supposed to notice. It was dirty and had finger prints on it. I called they told me they had to order the part. And we still had to schedule my seats to be replaced. At this point the cream and wood finish was growing on me and I really loved the car so I only wanted the seats changed and I told them to leave the rest of the trim. Finally months later we change the seats to black leather seats and they look horrible. I never wanted leather seats. They are wrinkled and I hate them. Can’t even let my dog in the car for fear she will scratch the seats. I’ve worked with multiple sales managers, and finally Alistair, said he would look for a car for me and I could trade it in. That was in September. By the end of September he told me the new models were coming out so I needed to wait for better stock in October and he would call me. I tried calling back mid-November and tried emailing and I’ve gotten nothing. Looks like I’m stuck with their rotten deal. Which really stinks because I specifically came to KOONS Kia thinking it was a safer bet since we had good experiences at other Koons dealerships. From the financing experience to the service department, everyone here has tried to pull one over on me. Go to Koons Honda they know how to do it right. We’ve bought multiple cars from them and never have been treated like this. Love my Kia minus the seats but really hating this dealership right now. Debating what my next step is. Oh and the extra service plan….. it’s done at FORD not Kia. And when you take your Kia to the local FORD dealership they basically laugh at you and tell you straight out…”all those guys like to do is sell cars”. Yup they know.

I purchased a car November 6 and I had a positive experience. Ahmed helped me with my purchase and was very helpful with answering all my questions. He was professional and was very calm without pressuring me like some salesman do. The transaction went smoothly and didn’t make me stressed out. I was nervous at first, being a woman shopping for a car in a male dominated business. Ahmed was kind with explaining the transition with me. I would recommend him and this company to anyone looking for a vehicle.

Kevin from koons Kia was pleasure to work with. Kelp me well informed of the car that I was looking at. Excellent sales person. A+