Reviews
The service reps care about the customer and work hard to
The service reps care about the customer and work hard to keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. My expectations were exceeded.
The service reps care about the customer and work hard to
The service reps care about the customer and work hard to keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. My expectations were exceeded.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Koons Kia of Woodbridge exceeded your expectations and kept you well-informed throughout the process. It's great to know that both the service rep and tech provided such attentive care for your vehicle. Thank you for sharing this positive experience!
Going the extra mile , like offering a loaner vehicle.
Going the extra mile , like offering a loaner vehicle. Building trust with customers is essential for repeat business
Going the extra mile , like offering a loaner vehicle.
Going the extra mile , like offering a loaner vehicle. Building trust with customers is essential for repeat business
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Koons Kia of Woodbridge made a positive impression by going the extra mile. Building trust is indeed key, and we're thrilled you felt well taken care of!
The service managers have been very friendly and helpful.
The service managers have been very friendly and helpful. They do a good job of addressing my questions and concerns.
The service managers have been very friendly and helpful.
The service managers have been very friendly and helpful. They do a good job of addressing my questions and concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear that our service managers at Koons Kia of Woodbridge have been friendly and helpful in addressing your questions and concerns. Thank you for sharing this positive feedback!
The dealer ship is clean and people are very nice,
The dealer ship is clean and people are very nice, professional and helpful staff. They take the time to hear what you are saying.
The dealer ship is clean and people are very nice,
The dealer ship is clean and people are very nice, professional and helpful staff. They take the time to hear what you are saying.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're delighted to hear that our team at Koons Kia of Woodbridge provided a clean and welcoming environment. We appreciate your feedback and look forward to assisting you in the future!
Easy appointment process and availability, great customer
Easy appointment process and availability, great customer service, and all details were communicated to me before authorizing service. Koons Kia of Woodbridge is our preferred Kia dealer.
Easy appointment process and availability, great customer
Easy appointment process and availability, great customer service, and all details were communicated to me before authorizing service. Koons Kia of Woodbridge is our preferred Kia dealer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Koons Kia of Woodbridge is your preferred dealer! It's great to know our team provided excellent service and clear communication. Thank you for choosing us, and we look forward to serving you again!
This dealership always does an outstanding job.
This dealership always does an outstanding job. The valet service is prompt and courteous and always gets my car back in a timely fashion.
This dealership always does an outstanding job.
This dealership always does an outstanding job. The valet service is prompt and courteous and always gets my car back in a timely fashion.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Raquel, we're delighted to hear that our valet service at Koons Kia of Woodbridge has consistently met your expectations. Thank you for the kind words and support!
Excellent customer services, quick in problem solving,
Excellent customer services, quick in problem solving, Darwin and Faith are very friendly and professional with thei service.
Excellent customer services, quick in problem solving,
Excellent customer services, quick in problem solving, Darwin and Faith are very friendly and professional with thei service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic feedback! We're delighted to hear that Darwin and Faith provided excellent service at Koons Kia of Woodbridge. We appreciate your support and look forward to serving you in the future!
I received an upfront assessment and estimate.
I received an upfront assessment and estimate. My service person was well spoken and courteous and explained everything to me.
I received an upfront assessment and estimate.
I received an upfront assessment and estimate. My service person was well spoken and courteous and explained everything to me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a positive experience with our team at Koons Kia of Woodbridge. It's great to know the service was clear and courteous. Thank you for your feedback!
It is good, but in my case I am not 100% satisfied with
It is good, but in my case I am not 100% satisfied with my vehicle, DCT and rear back noise still.
It is good, but in my case I am not 100% satisfied with
It is good, but in my case I am not 100% satisfied with my vehicle, DCT and rear back noise still.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Luis, thank you for sharing your feedback with the Koons Kia of Woodbridge team. Please reach out so we can address any ongoing issues you may have.
The whole experience was bad.
The whole experience was bad. Lack of communication, deceptive financing practices, and poor customer service
The whole experience was bad.
The whole experience was bad. Lack of communication, deceptive financing practices, and poor customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to hear about your experience. We strive for clear communication and transparency, so it's concerning to read this feedback. Please reach out if you'd like us to address any specific issues or discuss further. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com