Koons Kia

Saturday 10/12/19 I called because of a GMC truck I had liked it was around 8:30 am in the morning when they opened. There was a man name Dale who answered... the phone explaining the truck was still available and that he insisted that we where meeting at 12:30 for the truck. I am from Delaware 4 hour trip to this place. Shortly after arriving I was met by Dale and sat me down and said the truck was getting repairs and was not on the lot anymore. Instead of calling he let me drive 4 hours. He tried to sell me a truck they had on the lot that needed maybe 5k worth of repairs and told me he was going to get me the best deal possible. They where not going to repair the car as I bought it for a better deal. This koons of Kia is not where you want to do business they will sell you a lemon unless your buying new. The trucks are overpriced. If you ever need to buy a car don’t consider this place all the cars that are traded in are traded in for one reason PROBLEMS... your buying a truck that has had problems and will be paying full price and I bet that it will not be on the car fax. “He mentioned that the dent on the hood of the truck was the size of a gulf ball.” I bet that won’t be listed

George Haidery was wonderful and provided no pressure at all. He let us take our time and it was amazing. He was very thorough and thoughtful and I felt... comfortable during the process. I actually purchased two new cars, one for me and one for my husband, and it was great. My finance officer was Donovan and he was comprehensive, didn't move too fast, gave me a great deal for maintenance and it ends up being less of a headache, and I was totally satisfied. Not only was he comprehensive and thoughtful, but he provided different scenarios for options regarding financing during the short and long run. Alister in finance was honest and gave more value to our trade ins, and negotiation was fairly quick and easy. We live out of state and I feel confident that I made a great decision. I would recommend anyone go there, and we drove (that day) from New York after consistent contact over the course of about five days with George. I immediately went to facebook to discuss how amazing the staff at Koons Kia is. Please make sure that you have a printed copy of your car's value, know what you are looking for, are aware of state taxes and dealership fees in Virginia as well as destination fees, and then you won't feel ripped off. I knew all of this beforehand.

Was delighted to drive away with my new Optima . Mike and the sales and finance management teams were fantastic to work with. This is the third Kia I... have bought from Koons and they made it very fun. I hated to see my 2012 Optima Hybrid go but the new 2018 is making for a very fun commute. Thanks, guys!

It was an excellent experience, the stuff was very helpful and they finish my oil change before the waiting time. I highly recommend this location for... any service. thank you!

I tried you guys again and your sales guy took me for a 4 day ride, Should have known better but you dealership has a bunch of unethical sales folks especially... Md Huq... I told him specifically what I was looking for and I was on a tight time line. Then he comes back with question after question, keep in mind he waits 6 to 8hrs between questions. After the 3rd day with no more response I call him on his cell only to be told it's not his fault it's management that you guys sit on deals and don't want to sell cars. I reach out to the New cars sales manager leave 2 VM's and still no return calls. What a waste of my time, I can't wait when the market slows down and you guys go out of business because you are so busy now you don't even care to return a call or respond in a timely manner. Also you never called me! Just something you post to look like you followed up I guess.. Probably one of the worst dealerships I have dealt with while trying to buy a car. 3 days and 3 sales folks with zero return calls back! Does this dealerships believe you have to beg, lol good luck with that! I'm so confused as to why dealerships have sales folks when they can't make decisions and won't return a call. I have read review after review and every time someone has an issue seems they make excuses and they say give us a call. I want to know have any of these issues been resolved to the customers satisfaction? This is important because customers are what keep you in business, I know this review will fall on deaf ears because I am just one person and you really don't care, but I was so excited to purchase a car and now the excitement has turned to disappointment.

I got into contact with Ab and his manager Justin. They were both great in communication as they knew i was driving down from Philly. The day before I... was scheduled to visit, the car I wanted sold. Ab informed me right away and set me up with another car of the same model they had just received. The price Koons offered was unmatched by any other local dealer. This was my first new car purchase, and Ab, Justin, and the rest of the Koons staff made it a wonderful experience. Love driving my new 2019 Stinger GT1 AWD!

Just purchased a 2019 last month of July. Finance department stated they would pay August bill was in the contract. Day we go to pick up our car we took... to items off the contract asked if they are still going to make our first month payment and the finance guy says yes. He says sign here and here not I only removed the two items you no longer want. Which was the extended warranty. Here we are August 5th no license plates. Return calls from sales guy( would put names in place but I won’t) he states he called me twice well what number are you calling? Well his staff gave him an incorrect number. Oh! Let us not forget the call back from the head of finance department who stated the contract doesn’t show them paying first month payment. Yet I hold two contracts done by her guy and the sales man was there when told twice they would pay. No plates on my truck since July 30 so who will compensate me. OH!!! Wait here is what they say Sorry!!! No as of today the man who did our finance no longer works for the company WHY because he is a snake, liar and a cheat!!!!!

Had a easy experience with Koons of Kia ! They helped me get financed on a 2015 Nissan Altima and I love it! They really helped me out a lot and shout... out to the sales lady Michell ! She really rocks at her job! Would recommend buying from these guys! My next car purchase will be from them again in the near future.

My boyfriend and I drove 4 hours to buy a 2019 Kia Stinger from this dealership. We knew they had this car marked down and we were able to get an amazing... deal that we weren't able to get in our home town. Our product specialist was Paris Sims, who was great and very informative on the details of the vehicle, and was very patient while we were making our decisions. The first person we dealt with for financing was Andrea Cooper, she was AMAZING. She went above and beyond to make sure I was going to get payments that were in my budget and dig for the best interest rate possible. James Hottle closed the deal with our paperwork and was very patient to answer and questions we had. We chose a brand new Stinger that still had the stickers on it from the manufacturer. They got it all ready, gassed it up, and we were on our way. We will definitely make the drive to work with this dealer again !

The customer service was truly exceptional, and the dealership honored the price we had discussed without haggling. They have a terrific maintenance package... that applies to Ford as well as Kia dealerships.