Koons Kia

I asked for confirmation of selected car and price. They confirmed the car but refused to confirm their asking ad price. Instead they sent me a list... of intrusive questions that they wanted me to answer. In the end they would not quote me a price.

Wonderful staff great service thanks to Steven Campbell for all of his help in finding and fixing the problem would definitely recommend the service department

Was delighted to drive away with my new Optima . Mike and the sales and finance management teams were fantastic to work with. This is the third Kia I... have bought from Koons and they made it very fun. I hated to see my 2012 Optima Hybrid go but the new 2018 is making for a very fun commute. Thanks, guys!

I'm really happy with my 2018 optima hybrid thanks to Tamara and Andrea to made everything easy to me

I went to the Koons Kia dealership today to get a tire repaired. Even though I didn't have an appointment, Marcos worked me into their schedule and... also took care of the warranty maintenance that was due. I've been coming to this dealership for several years, and have always been pleased with the quality of service.

I am very grateful for the great service that I received with my 2 Kia Sorentos 2011 and 2014. Mr. Olivero provided excellent service, that was very professional... and efficient. An I would highly recommend to anyone.

Only reason I purchased from this dealer was because they had the exact vehicle I was searching for. Otherwise, I would’ve taken my business elsewhere... because the customer service from the salesman was terrible. He was not pleasant or professional. He misinformed me on several things. He also didn’t follow up as promised. It has been such a hassle getting in touch with him since I’ve signed, giving him the sale. As long as I had to wait for financing, they were one pleasant part of my experience.

The Service Department staff at Koons Kia of Woodbridge are exceptional in their professionalism, courtesy, and knowledge about my car. Marcos Olivero,... Irenia Areliano, and Samuel Zelaya combine their efforts each time to ensure that I continue to enjoy bringing my car to Koons Kia of Woodbridge. I bought my 2014 Kia Sorento here, and I highly recommend this dealership for anyone purchasing a car or having their car serviced at Koons Kia of Woodbridge.

The service performed was the way it should be done at every dealership. They were prompt, did exactly as I wanted and did not try to pressure me for... anything. This was my first visit, but wont be my last.

Such a frustrating experience. Buying a car is never easy or fun but this really shouldn’t have been any easier for the dealership to make the sale. I... called them, locked in a price, and came to buy the car. Since we already test drove it at another dealership this should have been a stress free experience. Not at all... We showed up, saw the car, and started working on the paperwork which is where we went downhill. When photographing our IDs I SPECIFICALLY told them it was NOT the correct address as we had recently moved. The salesman understood and wrote down the correct address but still put the wrong address on every piece of paper. In directing us where to sign on the dotted line, never were we asked to verify our information, just where to sign. So it wasn’t until I was back home (which is 2 hours away) that I realized that EVERY document had the wrong address and had my last name spelled incorrectly. Clearly in a panic because now my tags, registration, etc and the bill of sale either had the incorrect address or was going to be sent there. When I brought it to their attention, I was repeatedly put on hold and was asked to come in to refill out the paperwork. Again - I live TWO HOURS away which they are aware of. He told me I would need to come in ASAP and was insinuating that my husband and I take off work to drive there. Very frustrating because this should have been right the first time.... After calling them several times, I requested that they send us the docs and us get them notarized. They agreed ( this should’ve been offered to begin with) and they mailed it as promised. When I expressed my stress and sense of urgency because now our plates were going to be mailed to the wrong location, I was told by our salesman that the tags wouldn’t be coming for awhile and would be sent to the address on the financing application (which I filled out so it had the correct address). I didn’t press further and my husband and I re-signed the paperwork as promised. I thought everything was fixed after that but boy, was I wrong. A few days ago, I received a call from the accounting department saying my plates were in and to verify my address so they could be mailed. I missed the call and returned it no more than 5 minutes later. I left a message and didn’t receive another call. I called again yesterday to verify the address and STILL haven’t received a call which would be pointless now because they mailed my tags and registration TO THE WRONG ADDRESS! Thankfully the people who bought our old home had our contact info to let us know. HOW does one make this mistake over and over again?!? This is a CAR!! This is a HUGE purchase. It’s very clear they just did not even care whatsoever. After the first fiasco we never heard from any manager or customer service rep, just the salesman and although he’s nice, he had no idea how to handle the situation. Now, they’re just avoiding the problem. What if they sent the tags to someone who wasn’t so forthcoming or had my contact info? I truly feel we couldn’t have made the process easier for them when buying and it is VERY clear how little effort they put into the sale. They obviously have no concern or remorse for the mess they’ve caused. I honestly wouldn’t have expected this from Koons but have definitely learned my lesson. Seriously, don’t waste your time..