Koons Kia

The facility is small for service and sales together. No room for cars on display in showroom. Many salespersons standing around outside and at desk. ... Our salesperson, Salvador was very professional and friendly. He and the manager and finance person also made us feel very at ease.

Product specialist Tamara Suvorova was extremely efficient and understood my needs and wants as a customer; did not try to heckle with me and listened... to all of my requests and granted them to the best of her ability. Very friendly and welcoming

Was delighted to drive away with my new Optima . Mike and the sales and finance management teams were fantastic to work with. This is the third Kia I... have bought from Koons and they made it very fun. I hated to see my 2012 Optima Hybrid go but the new 2018 is making for a very fun commute. Thanks, guys!

I purchased a used Sorento with 16,000 miles and the Koons all point inspection on it in September and in November at 17,000 miles I had to replace a faulty... brake rotor and pad, very expensive.  The brake mechanic had never seen this happen on vehicle with such low mileage.  Makes me wonder what will go wrong next, not a good feeling.  Koons wanted me to drive a car that would not move or pay close to $500 in towing to get it to them so I can pay them for the pleasure of having them repair it.  Sales team was a very nice crew but Kia is not Toyota in reliability or service.

I will not purchase a car from this dealership again. Started off shady and it's still continuing.. First, I went to the dealer with an approved bank check.... The manager stated he still needed to do a credit check. I asked why and he said to make sure I was who I said I was. Long story short, my check and I started to walk out and all of a sudden he checked with his manager and suddenly agreed to accept the check without my SSN and completing a credit check. Second, I brought the car from out of state and I wanted to do my own tags and title, still had to pay the dealer 799.00 for the processing which they do not have to do. The finance manager stated once my check cleared with my bank I would be reimbursed a check to take to motor vehicle to complete MD registration. 10 days later I just call to see how the process was going and suddenly, no one understands and knows what the other said and what's going on. I called and spoke to Andrea (that's what she said her name was) today and expressed my frustration. Andrea was upset saying I was being "mean" to her as if I called her personal number. I did not raise my voice, use profanity, or any of the sort. She is saying I won't let her talk yet she was not answering any of my questions. She is blaming others but not taking responsibility for the companies' inconsistent information. She never even asked my name to look up my information to see what was needed and/or not needed. First, she said I had to call my bank to get authorization to cut a check which started all of the confusion yet 13 minutes later she switch up real quick and stated SHE would call and get authorization??? Oh, now she could call.....Just shear confusion, unfortunately, Koons has a no return policy. Now I have to wait and see if Andrea calls me tomorrow to let me know whats going on now. PEOPLE be leery of this. Buying a car from a place with a no return policy... Koons sold me a car that could not even pass inspection the next state over! MD inspector said the tire on the vehicle was a hazard! He said I will need 3 more tires in very soon and one tire could not even pass inspection. I took the car back within the 7-day mark because Koons was counting and the manager did not want to give me another tire stating it was not in their budget...What!!! They sell hundreds of cars and one tire was not in the budget???? long story short...they finally gave me another tire. First, they told me to come back tomorrow but once they realized I had a ride and was ready to leave the car they miraculously found one. And that was not the only reason the vehicle did not pass but that was the most dangerous reason! Just terrible. I want this over. Now you can see I have typed all of this out and I usually don't do this but people be mindful!!!!!

visited the dealership and was greeted nicely and was shown what i requested option wise explinaed me the difference and showed me other options and models... so that i have a ball park to compare , test drive was smooth and everything was great the whole process of or idea of dealership to show the car and help you out, they were not one of your dealerships which shove a car down your throat and ask you , whats stopping you from buying today attitude.

I love Koons Kia Service! The same service consultant, Ms. Annalisa, has coordinated all of my service visits there and always anticipates and takes care... of anything I need. This visit she arranged for the shuttle to take me to an ATM; the friendly driver told me that the shuttle takes customers anywhere they need to go, even to doctor appointments. This time--as usual-- I was extremely happy with the work the mechanics did. My car is running better than it did even when it was new! Annalisa was very prompt in letting me know that my car was ready and it was even half an hour early. Annalisa is always friendly and does everything she can to assist you with your needs. Thanks, Koons Kia!

Saturday 10/12/19 I called because of a GMC truck I had liked it was around 8:30 am in the morning when they opened. There was a man name Dale who answered... the phone explaining the truck was still available and that he insisted that we where meeting at 12:30 for the truck. I am from Delaware 4 hour trip to this place. Shortly after arriving I was met by Dale and sat me down and said the truck was getting repairs and was not on the lot anymore. Instead of calling he let me drive 4 hours. He tried to sell me a truck they had on the lot that needed maybe 5k worth of repairs and told me he was going to get me the best deal possible. They where not going to repair the car as I bought it for a better deal. This koons of Kia is not where you want to do business they will sell you a lemon unless your buying new. The trucks are overpriced. If you ever need to buy a car don’t consider this place all the cars that are traded in are traded in for one reason PROBLEMS... your buying a truck that has had problems and will be paying full price and I bet that it will not be on the car fax. “He mentioned that the dent on the hood of the truck was the size of a gulf ball.” I bet that won’t be listed

George Haidery was wonderful and provided no pressure at all. He let us take our time and it was amazing. He was very thorough and thoughtful and I felt... comfortable during the process. I actually purchased two new cars, one for me and one for my husband, and it was great. My finance officer was Donovan and he was comprehensive, didn't move too fast, gave me a great deal for maintenance and it ends up being less of a headache, and I was totally satisfied. Not only was he comprehensive and thoughtful, but he provided different scenarios for options regarding financing during the short and long run. Alister in finance was honest and gave more value to our trade ins, and negotiation was fairly quick and easy. We live out of state and I feel confident that I made a great decision. I would recommend anyone go there, and we drove (that day) from New York after consistent contact over the course of about five days with George. I immediately went to facebook to discuss how amazing the staff at Koons Kia is. Please make sure that you have a printed copy of your car's value, know what you are looking for, are aware of state taxes and dealership fees in Virginia as well as destination fees, and then you won't feel ripped off. I knew all of this beforehand.

It was an excellent experience, the stuff was very helpful and they finish my oil change before the waiting time. I highly recommend this location for... any service. thank you!