Koons Kia

I am extremely disappointed with my experience at Koons Kia of Woodbridge. We purchased a 2022 Kia Carnival in good faith, trusting that the vehicle had been properly inspected and was in good condition. Shortly after purchase, we began experiencing multiple issues — the most serious being the air conditioning system, which has now failed FOUR times. We took the vehicle to another dealership (Kia of Temple Hills), where they diagnosed that the A/C compressor was not operating and recommended replacement. Instead of completing that repair, Koons Kia chose to perform temporary fixes (recharging the system and adding dye). As expected, the issue was never resolved and continues to return. In addition to the A/C issue, the vehicle has had multiple other concerns including brake repairs, ignition component replacements, excessive oil loss after an oil change, tire wear, and visible signs of prior body repair (overspray and trim gaps) that were never disclosed at the time of sale. We were also only provided one key, which is not standard. What is most frustrating is the lack of transparency and communication. After spending hours at the dealership, we were not provided with clear answers or a proper resolution. Even more concerning, the general manager has not responded to any messages, and our formal escalation sent on March 10 has gone completely unanswered. One of the most troubling statements we received from the service manager was that buying a Carnival is “like purchasing strawberries,” implying that issues like this are normal. We were also told that it is “part of the industry” for sales associates not to disclose certain deficiencies — which is unacceptable. At this point, we have completely lost confidence in both the vehicle and this dealership. I would strongly advise anyone considering purchasing from this location to proceed with caution and ensure full transparency before making a decision.

Great experience from start to finish. Honest, professional with no (little) pressure. Highly recommend this dealership! Ask for Nour!

They do not want to earn your business and will not match other dealerships. They are overpriced and not worth it at all. They represent Kia very poorly

Ali was one of the best sales representatives I’ve dealt with. Big personality and felt he was definitely trying to help us out.

Just straight liars. Don't go. They promise one thing and try to deliver another. I asked about a car I saw advertised for a decent price on the internet - immediately when I asked about the car, it was quoted at almost five thousand dollars more.

The best car buying experience I’ve had and we’ve purchased a lot of vehicles. The salesperson Andrea was wonderful, informative and helpful! The sales manager, Tyler Winchell was also great! He got us a great deal on our Kia Sorento. He was friendly and gave us a discount that helped me get into a great Kia!

I would give Koons Kia of Woodbridge a minus-0 rating if I could!!!! They are the worse dealership I have ever dealt with. Sure they are nice while sticking the knife in your back. They sold me a very expensive vehicle that had a major oil leak; later learning of other problems. They agreed to repay the $7,000 I spent for the current repairs, overnighted a cashiers check & the next morning put a STOP PAYMENT on it! They refused to take my calls, speak to me or respond to anything!!!! THEY HAVE THE WORSE CUSTOMER SERVICE IN THE WORLD!!! The General Manager, Donovan Badamirza is a joke. He would not speak with me. I filed a complaint with the VA Attorney General & they didn't even respond to them. My best friend also purchased a vehicle from them & it didn't even make it home. They also refused to correct her situation. I would recommend, NEVER dealing with this disaster of a dealership. RUN IN THE OTHER DIRECTION, don't believe anything they say! They do not stand behind their product & do not honor their promises. RUN!!!!!!! What happened to GOOD FAITH!!!! They have no idea what that means. xxxx Poor SERVICE!

I’m a really tough customer and Koons Kiadidna great job! The process was really simple. Jordan, my salesperson, was great and eliminated all of the negotiating and unnecessary stuff usually associated with purchasing a car. Took less than an hour once I got to the dealership. Thanks JORDAN!

Edgardo was very helpful in getting my car in ASAP for service. As a military family, timing can be hard to run errands like these and he had us in and out in no time!

We had a difficult time picking out a car. When we arrived, Wayne was very welcoming to us and was very helpful. Thanks to him we were able to pick a car that was perfect for our family. During the process he was able to answers all of our questions and did not left us confuse. Overall our experience with him was exceptional.