Koons Kia

Very tough experience. Drove from out of state ready to pay cash. Forced to finance or they would kill the deal. They did give decent money for my trade but that?s the only positive.

I had a great experience with the salesman and finical advisor, soon as I got there I was greeted and taken care of, I got to test drive a few cars.

The facility was nice and clean, the staff was friendly and soon as I walked in I was greeted by a very good salesman who listened to what I was looking for. Overall great experience

great and quick service. donovan and quinten were well versed in their knowledge and mane the car buying process quick and easy!

I will never return to Koons Kia of Woodbridge. I bought my 2019 Stinger Gt (twin turbo 6cyl) from them in June of 2018. To be clear, I really enjoyed that car and I would still be in it today if it weren't for the following: December 21, 2025 - My car broke down. I immediately knew it wasn't good, could hear the knocking. Terrible. I happened to be about 3-5 miles from them and got it towed. I had 102,XXX miles on the vehicle. Regular maintenance - almost exclusively done at Koons Kia of Woodbridge. No lights in the dash when it happened. Always full synthetic oil changes. December 23, 2025 - I get news that Koons has deemed the engine needed to be replaced. Mind you the warranty was 100,000 miles. At 102k, they weren't even offering to help out a little bit - fair enough, they don't have to. The total repair cost was $17,XXX. I thought I would go ahead and pay it and have a brand new engine in a car I still love to drive. That was the plan at least... January 14, 2026 - Car is ready for pick up. Told me I have 24hrs to go get it otherwise there was some fee I would have to pay for each day. Strange, but it didn't matter I was ready to get it. January 15, 2026 - Car breaks down. Same issue as before. Total miles driven since pick up - 62 miles. Car is towed from DC to Koons Kia in Woodbridge. March 30, 2026 - I'll spare you the headache of everything that transpired between. But roughly 75 days of, "we're waiting on a new camera for higher def pics to send to the manufacturer" " Kia says they need this and that". Now Koons Kia has informed me the manufacturer approved the warranty on the new engine, to be replaced with another new engine, but this time they are requiring me to replace another part - $6700. The car will now be ready for pick up around the 15th of April. By the way a quick google search of the part numbers, I would have been able to get the parts for under 5k. So on top of everything else and them having my car for going on the 5th month, they were still trying to make more money off of me. If you know how the service industry works, the labor fee would be covered by the manufacturer warranty. April 1, 2026 - I decide I want out of the vehicle. I don't trust the work that they have done. I wouldn't trust that vehicle on a two hour round trip to Richmond. Mind you I wasn't going to pay the additional 6700, so my total money spent was 17k and some change. I called many times throughout the day trying to get a number for what Kia would do to get me out of the car. They offered me 5k for the vehicle. I took it and bought a different vehicle the following day. May 6, 2026 - I receive an email asking for the payment for the $6700. Why am I still getting emails about it? Who knows. I'm currently speaking with a lawyer to see what can be done to recover some of the additional money spent.

I am extremely disappointed with my experience at Koons Kia of Woodbridge. We purchased a 2022 Kia Carnival in good faith, trusting that the vehicle had been properly inspected and was in good condition. Shortly after purchase, we began experiencing multiple issues — the most serious being the air conditioning system, which has now failed FOUR times. We took the vehicle to another dealership (Kia of Temple Hills), where they diagnosed that the A/C compressor was not operating and recommended replacement. Instead of completing that repair, Koons Kia chose to perform temporary fixes (recharging the system and adding dye). As expected, the issue was never resolved and continues to return. In addition to the A/C issue, the vehicle has had multiple other concerns including brake repairs, ignition component replacements, excessive oil loss after an oil change, tire wear, and visible signs of prior body repair (overspray and trim gaps) that were never disclosed at the time of sale. We were also only provided one key, which is not standard. What is most frustrating is the lack of transparency and communication. After spending hours at the dealership, we were not provided with clear answers or a proper resolution. Even more concerning, the general manager has not responded to any messages, and our formal escalation sent on March 10 has gone completely unanswered. One of the most troubling statements we received from the service manager was that buying a Carnival is “like purchasing strawberries,” implying that issues like this are normal. We were also told that it is “part of the industry” for sales associates not to disclose certain deficiencies — which is unacceptable. At this point, we have completely lost confidence in both the vehicle and this dealership. I would strongly advise anyone considering purchasing from this location to proceed with caution and ensure full transparency before making a decision.

Great experience from start to finish. Honest, professional with no (little) pressure. Highly recommend this dealership! Ask for Nour!

They do not want to earn your business and will not match other dealerships. They are overpriced and not worth it at all. They represent Kia very poorly

Ali was one of the best sales representatives I’ve dealt with. Big personality and felt he was definitely trying to help us out.

Just straight liars. Don't go. They promise one thing and try to deliver another. I asked about a car I saw advertised for a decent price on the internet - immediately when I asked about the car, it was quoted at almost five thousand dollars more.