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My car wouldn't start and was towed to Ogden (which was the closest dealership). The service advisor my husband spoke with went home sick and didn't speak... with anyone or leave notes. So the car arrived and sat until late afternoon when I called to ask about the status because no one in service was aware of it. Service advisors were very difficult to reach by phone and the service department is extremely busy. Initially I was told that it could be days before my car could be diagnosed and repaired. They were able to work it into the schedule and the car was diagnosed and repaired the next day. I appreciate them being able to look at and repair the car so quickly. If you live in the Ogden area, it's a great place for service. However, I prefer the downtown Ken Garff service department. It's much larger so I never have a problem getting service for my car or being able to speak with a service advisor.
Vinnie Pepio answered all my questions. He made me a great deal!!! 100% satisfied!!!! Everyone part of the process of leasing my new Honda Civic was... very professional and will recommend this dealership to others. Thank You!!!
Ken Garff Riverdale, Utah is THE best dealer around. Got my Pilot re-registered and new tags for the year. Also an update on upcoming service I need. You... guys/ gals rock! Always awesome service! Thank you once again!
I love Ken Garff Honda Riverdale! I'll never buy a car or have one worked on anywhere else but here! They have a shuttle service and an awesome waiting... area!
Certified Sales Consultant
Certified Sales Advisor
Certified Sales Consultant
General Sales Manager
Sales Team Lead
Ken Garff Honda was very friendly and thorough when we took our CRV in for engine service. Suda was great to call us and tell us exactly what was wrong... and gave an estimate of the cost for the repairs. The service was completed on the day he promised. We like taking our car to KGH and know we'll receive great service and friendly service.
Charles did a great job the car was finsished and waiting for me as promised. Great job.i would suggest and recommend Charles to anyone.
Helpful that the tech took of video describing the problems. Service department wants to inform you of current problems and future issues before they... become problems. Very helpful!! Thanks
Josh was very attentive and explained everything very efficiently. When I picked my car up he recognized me and immediately helped me get my keys. I also... ran into a simple problem with my glovebox and he took a moment and helped me fix it and explained why it was happening in the first place. I have great experiences at Honda in Riverdale every time for anything I'm there for. I appreciate all the kindness.
Staff was friendly and helpful. After dropping off our van to have the sliding door repaired I was able to communicate with them via text messaging which... was nice. I asked if they had a military/law enforcement discount which they did. This helped save some money which was nice. They also realized another problem with the door after they gave me the estimate. Because they realized this after the fact I was only charged an extra $50 instead of the full $120 for this repair.
Robert was my service advisor and answered all my many questions. He is professional and very helpful. I also asked for some advice from Rick the service... manager, he has many years of experience. I also was helped by Jared in service too when Robert was unavailable, they are all very helpful, professional and knowledgeable. I also love Pam in the shuttle service she is great!