[{"id":387516,"personPtyId":38443028,"firstName":"Lisa","lastName":"Ortega","titleText":"Lead Product Concierge Supervisor","shortBioText":"","emailTxt":"lortega@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/87e44fde8a7f.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1383264000","industryStartDtUtc":"562723200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":387491,"firstName":"Ricky","lastName":"Lopez","titleText":"Sales and Leasing Consultant","emailTxt":"rlopez@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":387488,"personPtyId":38429054,"firstName":"Wyndell","lastName":"Frazier","titleText":"Sales and Leasing Consultant","emailTxt":"wfrazier@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":423296,"personPtyId":38444962,"firstName":"Kelly","lastName":"Thomas","titleText":"Product Concierge","shortBioText":"I conduct myself in a professional manner and possess a positive attitude about work and life. I enjoy helping other's and making people happy. I appreciate many things in my life and always try to do what is right at all times. I can honestly say that I love my job and the people I work with. This dealership cares about their employees and that says a lot about management and the company as a whole...","emailTxt":"kthomas@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/6efb21946fd8.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1154390400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":471229,"personPtyId":38448561,"firstName":"Dave","lastName":"Leslie","titleText":"Service Advisor","emailTxt":"dleslie@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":387506,"personPtyId":38429058,"firstName":"Jimi","lastName":"Stevens","titleText":"Service Advisor - Sprinter","emailTxt":"jstevens@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"796694400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":385919,"personPtyId":38443104,"firstName":"Solex","lastName":"Eke","titleText":"Leasing and Sales Consultant - Internet Manager","shortBioText":"Solex Eke (pronounced \u001aso-lex eck-a\u001a) is passionate about helping his clients successfully navigate through complicated transactions. He is committed to providing exceptional levels of service, resourcefulness, and professionalism to every person he interacts with during and after each transaction. He believes in servant leadership, is solution oriented, and uses a consultative sales approach to identify and secure the best possible outcomes for his clients.","emailTxt":"seke@fletcherjones.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/69ef639aaacb.jpg","drDealerId":27663,"industryStartDtUtc":"1112313600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":89589,"firstName":"Doug","lastName":"Murray","titleText":"Service Advisor","emailTxt":"dmurray@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/7051a2c13cf2.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":387508,"personPtyId":38428719,"firstName":"Erik","lastName":"Rudd","titleText":"Service Advisor","emailTxt":"erudd@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"581126400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":423693,"personPtyId":38429971,"firstName":"Raymond","lastName":"Lo","titleText":"Sales Manager","emailTxt":"rlo@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/68b033e18d5e.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":387492,"firstName":"John","lastName":"Broadbent","titleText":"Sales and Leasing Consultant","emailTxt":"jbroadbent@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":387511,"personPtyId":38428617,"firstName":"David","lastName":"Burchell","titleText":"Sales and Leasing Consultant","shortBioText":"I have been working in the car sales business for eight years and I'm now fortunate to be selling the best - Mercedes-Benz.\r\nBorn and raised in Leicestershire, England, now a U.S. Citizen, I've traveled to many parts of the world on business and pleasure, visiting China, Hong Kong, Taiwan, Japan, Nigeria, Hungary, Romania, Egypt, Germany, Canada and finally the United States, enjoying the many diverse cultures. Married with two grown children.\r\nAllow me to provide you with the best car buying experience you've had. Come and check out my accent!! :-)","emailTxt":"dburchell@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/e8e443aed951.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1462060800","industryStartDtUtc":"1207008000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":387493,"personPtyId":38428612,"firstName":"Johnny Lee","lastName":"Tillman","titleText":"Sales and Leasing Consultant","shortBioText":"Retired Military, served in both U.S. Marine Corps and U.S. Army. Also plays an amazing game of golf.","emailTxt":"jtillman@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1404172800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":387541,"personPtyId":44825097,"firstName":"Will","lastName":"Bane","titleText":"Service Advisor","emailTxt":"wbane@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":307333,"personPtyId":38440019,"firstName":"Trent","lastName":"Jenkins","titleText":"Internet Manager - Sales and Leasing Consultant","shortBioText":"I've been in the car business for about 7 total years. I've been with luxury brands for over 5 years in Las Vegas. I treat every one of my clients like I would want to be treated if I was in their shoes. I am originally from Colorado. I am an avid golfer and play as much as I can in my spare time.","emailTxt":"tjenkins@mbofhenderson.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/a3cb595b823e.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1246406400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":89591,"personPtyId":38434189,"firstName":"Dustin","lastName":"Dapkus","titleText":"Service Advisor","emailTxt":"ddapkus@mbofhenderson.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/faca3b67e6c2.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":423686,"personPtyId":38444728,"firstName":"Spencer","lastName":"Kaplan","titleText":"Service Manager","emailTxt":"skaplan@mbofhenderson.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":530285,"personPtyId":45444101,"firstName":"Amanda","lastName":"Morrison","titleText":"Marketing Manager","emailTxt":"Amorrison@mbofhenderson.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":472660,"personPtyId":38433650,"firstName":"Evelin","lastName":"Herrera","titleText":"Product Concierge","emailTxt":"eherrera@mbofhenderson.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/9112a307f2f8.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":37568,"personPtyId":38421814,"firstName":"Rich","lastName":"Woodford","titleText":"Fleet/Commercial Manager","shortBioText":"Born in Sidney, a small farm town in Upstate New York, I grew up on Long Island just outside of New York City. I obtained My Degree in Automotive Engineering and Technology from The State University of New York at Canton with a Minor in Business Administration. I started my career as a mechanic and quickly worked my way up to Service Manager in just 5 short years. Shortly thereafter, I joined the Sales Team of the Bellavia Auto Group and was promoted to Sales Manager within a few years. I also filled the positions of F& I Manager, General Sales Manager as well as General Manager over the course of almost 25 years. Currently I am the Fleet and Commercial Sales Manager for Mercedes-Benz of Henderson, where in addition to my sales responsibilities, I serve as Corporate Liaison for various community organizations including 3 Chambers of Commerce, The Nevada Energy Star Partners \u001a Green Alliance and a volunteer board member of a local children\u001as charity \u001aFor Kids Now\u001a. I find it easy to be","emailTxt":"rwoodford@mbofhenderson.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/rkuzma/rich-woodford-mercedes-benz-sprinter-fleet-commercial-sales-mgr.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517374,"personPtyId":43418456,"firstName":"Valentina","lastName":"Cahill","titleText":"Sales and Leasing Consultant","emailTxt":"vcahill@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1522540800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":387498,"personPtyId":38443235,"firstName":"Richard","lastName":"Ommen","titleText":"Assistant Service Manager","emailTxt":"rommen@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1025481600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":387537,"personPtyId":38442238,"firstName":"Bill","lastName":"Allen","titleText":"Shop Foreman","emailTxt":"ballen@fletcherjones.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472659,"personPtyId":38433441,"firstName":"Michael","lastName":"Rainone","titleText":"Business Development Center","emailTxt":"mrainone@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":516424,"personPtyId":41704039,"firstName":"Roger","lastName":"Campbell","titleText":"Internet Manager - Sales and Leasing Consultant","shortBioText":"30-year automobile industry career. My goal is to save you TIME and MONEY. My motto is:\r\n\"As Always I Am Here To Help!!\"","emailTxt":"rcampbell@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"583718400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":472661,"personPtyId":38433443,"firstName":"Timothy","lastName":"Gleason","titleText":"Sales Manager","emailTxt":"tgleason@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"510019200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":387520,"personPtyId":38442394,"firstName":"Amanda","lastName":"Toth","titleText":"Loaner Car Coordinator","emailTxt":"atoth@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":387542,"personPtyId":38428723,"firstName":"Geo","lastName":"Buencamino","titleText":"Parts Advisor","emailTxt":"gbuencamino@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":472663,"personPtyId":38442046,"firstName":"Scott","lastName":"Ackerman","titleText":"Sales and Leasing Consultant","emailTxt":"cackerman@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517375,"firstName":"Chip","lastName":"Rogers","titleText":"Sales and Leasing Consultant","emailTxt":"crogers@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":387539,"firstName":"Darren","lastName":"Aquino","titleText":"Parts Advisor","emailTxt":"daquino@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":387518,"personPtyId":38442392,"firstName":"Evan","lastName":"Feist","titleText":"Alternate Transportation Coordinator","shortBioText":"Hello, my name is Evan Feist and I am an alternate transportation coordinator at Mercedes-Benz of Henderson. I love helping customers during their service experience to quickly receive their alternate transportation in a pleasant manner.","emailTxt":"efeist@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1454284800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":387535,"personPtyId":38442236,"firstName":"Hector","lastName":"Sanchez","titleText":"Parts Advisor","emailTxt":"hsanchez@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1354320000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":387499,"personPtyId":38429151,"firstName":"Jesse","lastName":"Moore","titleText":"Parts Manager","emailTxt":"jmoore@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/6051cc0867ee.jpg","drDealerId":27663,"dealerEmpStartDtUtc":"1338508800","industryStartDtUtc":"620611200","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":387501,"personPtyId":38442225,"firstName":"Joe","lastName":"Hernandez","titleText":"Assistant Parts Manager","emailTxt":"jhernandez@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":548203,"firstName":"Jordan","lastName":"Butler","titleText":"Sales","emailTxt":"jbutler@mbofhenderson.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27663,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Mercedes-Benz Of Henderson

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Mercedes-Benz Of Henderson Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2010

Mercedes-Benz of Henderson has celebrated it's seventh year of operation this past April. Our growth and success is due

...

to our exceptional employees, exceptional Service Department, tremendous values in Service and Sales and a pain-free buying experience. Come by and see what we mean when we say; "Where Excellence has Found a Home" at Mercedes-Benz of Henderson!

"Where Excellence has Found a Home!"

Service

Wheel Balance

$89.95 and up*

Tire Rotation

$39.95 and up*

Oil, Filter Change

$59.95 and up*

Wiper Blade Replacement

$65 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
623 lifetime reviews. Includes reviews of Mercedes-Benz Of Henderson from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2018

    10/15/2018 Mr. James Hager= very honest, very prompt, very knowledgeable and friendly! Highly recommended! Will return for service again! 200% customer... service! Very satisfied customer.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Leslie

    Service Advisor

    (5.0) 11 reviews

    Jimi Stevens

    Service Advisor - Sprinter

    (5.0) 9 reviews

  • 5.0 out of 5
    October 11, 2018

    The staff is quick and very friendly. They respond in a timely manner and help service our vehicles in the best way possible. Great job!

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Leslie

    Service Advisor

    (5.0) 11 reviews

    Jimi Stevens

    Service Advisor - Sprinter

    (5.0) 9 reviews

  • November 30, 2016

    My dream car! Wonderful service! Negotiations were fascinating! Ricky and Daniel were so very nice. Will go back again. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Mercedes-Benz, and truly value your feedback! We are thrilled to assist you in finding the car of your dreams and want to ...welcome you to the Fletcher Jones Family. Please feel free to reach out to me if I can be of any assistance at (702) 485-3027. Kind regards, Brittany Marquez Guest Experience Advisor

  • 5.0 out of 5
    October 7, 2018

    The staff who helped me find my new CLA and complete the deal at Mercedes Benz of Henderson was terrific, especially my salesman Wyndell Frazier.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Wyndell Frazier

    Sales and Leasing Consultant

    (5.0) 15 reviews

    Evelin Herrera

    Product Concierge

    NOT RATED

  • 5.0 out of 5
    September 27, 2018

    Dustin made the entire process so easy and comfortable. From notifying me of the extended warranty, to offering a courtesy loaner car. Thanks again for... everything!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Gene, We are so happy to hear that we were able to provide you with the 5 star worthy experience we pride ourselves on delivering to our member...s. We look forward to making any future visit just as great if not better ! If you have any questions or need any assistance please feel free to give us a call at any time. Thank you Tom Zumbo General Manager


    Worked with:
    Dustin Dapkus

    Service Advisor

    (4.8) 30 reviews

  • 5.0 out of 5
    September 27, 2018

    I can not say enough about the amazing experience leasing our new Mercedes from Mercedes Benz of Henderson. Your salesman Ricky was fantastic. And Lisa... Ortega was amazing helping us set up blue tooth and explaining every detail, clearly, about our new SUV. My wife is super happy with her new ride! We have leased and purchased many cars over the past 30 years in Los Angeles. We just recently moved to Henderson NV, and this was a great way to start off living in our new home, with a great new Mercedes dealership! I am definitely going to be getting my new E300 from here when my lease is up! 5+++ stars! Oh and they washed my E300 for free while I did the transaction on the new lease! Thanks!!!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Henderson

    Hello Harry! We are so pleased to read your raving review for us and Ricky. We strive ourselves on always giving our members a 5 star experience with... each and every visit and we are extremely happy we could deliver just that for you. We are looking forward to what the future has in store for you and your wife as our newest members here at Mercedes-Benz of Henderson. As always if you have any questions or need any future assistance please feel free to give us a call at any time. Thank you Tom Zumbo General Manager


    Worked with:
    Lisa Ortega

    Lead Product Concierge Supervisor

    (5.0) 25 reviews

    Ricky Lopez

    Sales and Leasing Consultant

    (5.0) 11 reviews

  • 5.0 out of 5
    September 25, 2018

    I loved the customer service of this place. Everyone was so helpful and sweet, patience and it was the most quick I have ever closed a deal with. Honesty... too, I loved my experience here, highly recommended

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Henderson

    Hello Chielan, We want to thank your for your amazing feedback ! We strive to provide the absolute best experience for our members at all times an...d are very pleased to hear that we were able to provide just that for you! If you have any questions or need any future assistance please feel free to give us a call at any time. Thank you Krista Alshouse Client Relations Manager


    Worked with:
    Ricky Lopez

    Sales and Leasing Consultant

    (5.0) 11 reviews

    Amanda Morrison

    Marketing Manager

    NOT RATED

  • 5.0 out of 5
    September 23, 2018

    I drove my "new to me" 2016 Mercedes-Benz SLK-350 to Henderson Mercedes-Benz Dealership. Skipping through most of the details, I had an appointment to... look at one of these, there at Henderson. Three hours later, they called and cancelled the appointment, as they had sold the car, and did not have another of this model available. I purchased one from a dealer in San Diego, had it drop shipped to my home in Kingman, AZ. I knew very little about the car, so I thought I would come to Henderson, just to see if they could help with a few pointers on the car. To my amazement, Kelly Thomas came to my rescue. She took the time to personally program the car with all the selections, but even set up my phone. She got me signed up and registered with the web-sites. with help from Desiree' Jimerson (Front Desk Operator), as Kelly was on an Apple phone and I had an android. Desiree' guided Kelly through the android portion and Kelly finished it up. Everyone at the dealership was kind, friendly, and helpful. With service and customer relations being "TOP NOTCH", I'm going to have an awesome experience owning a Mercedes-Benz vehicle!!! THANKS to all there, you made my day amazing!!! Dottie Peckham Kingman, Arizona

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
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    Mercedes-Benz of Henderson

    Hello, We strive to make sure that we are always giving the absolute best 5 star worthy experience for our members and we're very happy to hear that ...we were able to deliver just that for you! we look forward to making each and every future visit just as great if not better! If you have any questions or need any future assistance please feel free to give us a call at any time. Thank you Azalea Hann Client Relations Manager


    Worked with:
    Kelly Thomas

    Product Concierge

    (5.0) 11 reviews

  • 5.0 out of 5
    September 20, 2018

    Easy and pleasant experience with James in service. I also love the text feature, makes things much easier. Thank you very much for your amazing service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
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    Mercedes-Benz of Henderson

    Hello Hilari, We are so pleased to hear that your visit while with us went smoothly and you are happy. We strive ourselves on making sure we are alwa...ys giving a 5 star worthy experience for our members and we hope that with each and every visit it only gets better! If you have any questions or need any future assistance please feel free to give us a call at any time. Thank you Tom Zumbo General Manager

  • 2.0 out of 5
    September 19, 2018

    We have been very loyal costumers to Henderson Mercedes, especially to Trent "the car sales man" he has given us exceptional service so far we have bought... 3 cars from him about to buy our 4th, I feel like he has NOT been totally honest with us, that left us with a very bitter experience and feeling. 1. miles are not what he told me, he said 56 miles there were 276 miles (basically used car) 2. All 4 tires were low soon as I drove out of the dealership 29 verses 42, Especially after he total us he has the car checked out and ALL READY. 3. I waited to pick up the car after labour day weekend to get "free registration: DID NOT get it I never saw the car or test drove it, I went on his word, I could have done all paper work from Hawaii, I really think Mercedecz should pay for the registration for misleading me. 4. I did not even get the LOYALTY promotion ........ 5. VERY upset I put so much trust in a car sales man :-(, I trusted him enough to buy a car based on his word with out even seeing it or test driving it !!!!!! I have always liked him very much until I had to deal with VERY low tire problem on day one of my brand new car ( or should I say used car with brand new price tag). Very disappointed costumer.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    1.0 out of 5
    Pricing
    3.0 out of 5
    Overall Experience
    Does not recommend this dealer
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    Worked with:
    Lisa Ortega

    Lead Product Concierge Supervisor

    (5.0) 25 reviews

    Raymond Lo

    Sales Manager

    (5.0) 12 reviews

    Amanda Morrison

    Marketing Manager

    NOT RATED

    Timothy Gleason

    Sales Manager

    NOT RATED

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