Reviews
Write a reviewEvery aspect of my experience was outstanding.
Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue and fix so I could understand and sent me on my way. Courteous, professional, friendly! This experience is what drives our decision making .
Every aspect of my experience was outstanding.
Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue and fix so I could understand and sent me on my way. Courteous, professional, friendly! This experience is what drives our decision making .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glenn, it's great to know that our team at Herb Chambers INFINITI of Westborough was able to provide you with an outstanding experience. We're always here for any assistance you need!
Good location and hours.
Good location and hours. I enjoyed meeting and working with each of the people I interacted with.
Good location and hours.
Good location and hours. I enjoyed meeting and working with each of the people I interacted with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi JS! Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us and that you found our location and hours convenient. It was truly a pleasure meeting and working with you as well at Herb Chambers INFINITI of Westborough!
The service was excellent.
The service was excellent. It was done in a timely manner. Tech made good recommendations for my review.
The service was excellent.
The service was excellent. It was done in a timely manner. Tech made good recommendations for my review.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Allan and Judy, thank you for the 5-star rating! We're glad to know you had an excellent service experience at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and see you again! Safe travels!
Didn’t have to wait hours and hours in order to make a
Didn’t have to wait hours and hours in order to make a deal for a new car, which is something I’ve experienced when visiting other dealerships in the area. Car salesperson Sami and financial manager made buying a new car as efficient as possible. Sami was very personable with me and the rest of my family and never pressured me into get a deal done. He was easy to reach out to and helped answer any questions I had about the car. I love the new car I have and so I want to give Sami personal thanks for help me
Didn’t have to wait hours and hours in order to make a
Didn’t have to wait hours and hours in order to make a deal for a new car, which is something I’ve experienced when visiting other dealerships in the area. Car salesperson Sami and financial manager made buying a new car as efficient as possible. Sami was very personable with me and the rest of my family and never pressured me into get a deal done. He was easy to reach out to and helped answer any questions I had about the car. I love the new car I have and so I want to give Sami personal thanks for help me
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mohamed, it's great to know that Sami and our team at Herb Chambers INFINITI of Westborough made your car buying experience efficient and pressure-free. We're here for any further questions you might have about your new ride!
I will never return to you for service, thanks for
I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya
I will never return to you for service, thanks for
I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to read about your dissatisfaction with our service. We strive for excellence in all we do and it's clear that we fell short during your visit. If you'd like to discuss this further, please don't hesitate to reach out directly so we can address any concerns or issues you may have had. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com
Everyone was super nice and helpful.
Everyone was super nice and helpful. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long.
Everyone was super nice and helpful.
Everyone was super nice and helpful. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a positive experience at Herb Chambers INFINITI of Westborough. We always aim to provide comfort and convenience for our customers. Thanks for your feedback!
Great extended warranty.
Great extended warranty. Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers
Great extended warranty.
Great extended warranty. Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that you had a great experience with our extended warranty and service at Herb Chambers INFINITI of Westborough. Thank you for choosing us! We'll see you next time. Safe travels!
Professional, concise diagnosis and guidance, honest and
Professional, concise diagnosis and guidance, honest and punctual. Been a customer for years, best experience at an Infiniti dealership.
Professional, concise diagnosis and guidance, honest and
Professional, concise diagnosis and guidance, honest and punctual. Been a customer for years, best experience at an Infiniti dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that you've had the best service experience with us at Herb Chambers INFINITI of Westborough. Your continued trust in our service means a lot! Thanks for sharing your positive feedback, we look forward to serving you again soon. Safe travels!
They are very honest, thorough, and efficient.
They are very honest, thorough, and efficient. They always treat us fairly. We appreciate this dealer.
They are very honest, thorough, and efficient.
They are very honest, thorough, and efficient. They always treat us fairly. We appreciate this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your continued trust in the Herb Chambers INFINITI of Westborough team, Lorraine! Take care and we'll see you next time!
Brian was great.
Brian was great. He helped us with everything and walked us through all the steps needed. I will recommend him and Infiniti of Westborough to family and friends! I also will definitely come see him for my next car.
Brian was great.
Brian was great. He helped us with everything and walked us through all the steps needed. I will recommend him and Infiniti of Westborough to family and friends! I also will definitely come see him for my next car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that Brian was able to assist you throughout your car buying process at Herb Chambers INFINITI of Westborough. We appreciate the recommendation and look forward to seeing you for your next vehicle!
