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Herb Chambers INFINITI of Westborough

(1,321 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award View 10 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

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Reviews

(1,321 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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Very easy process to buy a car here.

Very easy process to buy a car here. Brian is very kind and easy to work with. He answered all of my questions and made me feel comfortable. I will definitely recommend him and this dealership to friends and family!!

Very easy process to buy a car here.

Very easy process to buy a car here. Brian is very kind and easy to work with. He answered all of my questions and made me feel comfortable. I will definitely recommend him and this dealership to friends and family!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience! We're delighted to hear that Brian made the car-buying process seamless and comfortable at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and look forward to serving any friends or family in the future! Safe travels!

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Very easy process to buy a car here.

Very easy process to buy a car here. Brian is very kind and easy to work with. He answered all of my questions and made me feel comfortable. I will definitely recommend him and this dealership to friends and family!!

Very easy process to buy a car here.

Very easy process to buy a car here. Brian is very kind and easy to work with. He answered all of my questions and made me feel comfortable. I will definitely recommend him and this dealership to friends and family!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the fantastic feedback! We're delighted to hear that Brian made your car-buying experience smooth and comfortable at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and look forward to serving any friends or family in the future!

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I met Sami one day while driving through the area to look

I met Sami one day while driving through the area to look at Infiniti cars. After looking at various luxury vehicles for several months I decided to drive 2.5 hours to buy an Infiniti from Sami. He was very knowledgeable, professional, low pressure and just overall genuine which is very important to me when making such a large purchase. I highly recommend Sami if you are in the market for an Infiniti. The dealership overall is excellent in my experience, but Sami is the best!

I met Sami one day while driving through the area to look

I met Sami one day while driving through the area to look at Infiniti cars. After looking at various luxury vehicles for several months I decided to drive 2.5 hours to buy an Infiniti from Sami. He was very knowledgeable, professional, low pressure and just overall genuine which is very important to me when making such a large purchase. I highly recommend Sami if you are in the market for an Infiniti. The dealership overall is excellent in my experience, but Sami is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for making the trip to Herb Chambers INFINITI of Westborough! We're delighted that Sami provided such a positive and genuine experience. Enjoy your new Infiniti, and we appreciate your recommendation!

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Oil change performed quickly and despite not having an

Oil change performed quickly and despite not having an appointment on a Saturday morning. Car was cleaned inside and washed on outside as well.

Oil change performed quickly and despite not having an

Oil change performed quickly and despite not having an appointment on a Saturday morning. Car was cleaned inside and washed on outside as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Kevin, we're glad to hear that our team at Herb Chambers INFINITI of Westborough could accommodate you and provide such efficient service. Thanks for sharing your experience!

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Very good service and the professional and customer

Very good service and the professional and customer service very clean Bay you go in and you never wait for service very friendly service and customers service

Very good service and the professional and customer

Very good service and the professional and customer service very clean Bay you go in and you never wait for service very friendly service and customers service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the wonderful feedback! We're glad to hear that our team at Herb Chambers INFINITI of Westborough provided excellent and efficient service. We appreciate your support!

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I had the pleasure of working with Sami Zakhary at Herb

I had the pleasure of working with Sami Zakhary at Herb Chambers—Infiniti of Westborough, and I couldn't be happier with my experience! From the moment I walked in, he made the entire process smooth, stress-free, and enjoyable. Sami was incredibly knowledgeable and attentive and never once made me feel pressured. He took the time to understand exactly what I was looking for. I appreciated Sami's transparency and patience when answering my questions and walking me through each step. He genuinely cared about finding the right car for me, rather than just making a sale. Thanks to his dedication, I will drive away in a car I absolutely love, confident that I made the right choice. If you're in the market for a new car, I highly recommend working with Sami Zakhary. He went above and beyond to provide exceptional service. Thank you!

I had the pleasure of working with Sami Zakhary at Herb

I had the pleasure of working with Sami Zakhary at Herb Chambers—Infiniti of Westborough, and I couldn't be happier with my experience! From the moment I walked in, he made the entire process smooth, stress-free, and enjoyable. Sami was incredibly knowledgeable and attentive and never once made me feel pressured. He took the time to understand exactly what I was looking for. I appreciated Sami's transparency and patience when answering my questions and walking me through each step. He genuinely cared about finding the right car for me, rather than just making a sale. Thanks to his dedication, I will drive away in a car I absolutely love, confident that I made the right choice. If you're in the market for a new car, I highly recommend working with Sami Zakhary. He went above and beyond to provide exceptional service. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Sami made your experience at Herb Chambers INFINITI of Westborough so positive and stress-free. Thanks for trusting us with your business and enjoy driving your new car!

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Fran is a nice guy and super helpful.

Fran is a nice guy and super helpful. We typically always have a good experience at the dealership, and have been buying vehicles from them for the past 10 years.

Fran is a nice guy and super helpful.

Fran is a nice guy and super helpful. We typically always have a good experience at the dealership, and have been buying vehicles from them for the past 10 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jen, we're delighted to hear that Fran and the team at Herb Chambers INFINITI of Westborough have consistently provided you with great service over the past decade. Thanks for your continued support!

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MR. FRAN COUTU WENT ABOVE & BEYOND TO PROVIDE EXCELLENT

MR. FRAN COUTU WENT ABOVE & BEYOND TO PROVIDE EXCELLENT SERVICE MAKING SURE THAT THE WARRANTY COMPANY REPAIRED MY VEHICLE & HE WAS ABLE TO GET ME A LOANER THROUGH HERB CHAMBERS UNTIL MY VEHICLE WAS FIXED. I GREATLY APPRECIATE ALL HE HAS DONE FOR ME DURING THAT PERIOD .

MR. FRAN COUTU WENT ABOVE & BEYOND TO PROVIDE EXCELLENT

MR. FRAN COUTU WENT ABOVE & BEYOND TO PROVIDE EXCELLENT SERVICE MAKING SURE THAT THE WARRANTY COMPANY REPAIRED MY VEHICLE & HE WAS ABLE TO GET ME A LOANER THROUGH HERB CHAMBERS UNTIL MY VEHICLE WAS FIXED. I GREATLY APPRECIATE ALL HE HAS DONE FOR ME DURING THAT PERIOD .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Fran provided excellent service and ensured your vehicle was taken care of at Herb Chambers INFINITI of Westborough. Thank you for sharing your experience!

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Stiwar Polanco was fantastic, as was Adam in evaluating

Stiwar Polanco was fantastic, as was Adam in evaluating our car for sale. They were friendly and courtous and explained things very well.

Stiwar Polanco was fantastic, as was Adam in evaluating

Stiwar Polanco was fantastic, as was Adam in evaluating our car for sale. They were friendly and courtous and explained things very well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Pradeep, we're delighted to hear that Stiwar and Adam provided you with excellent service at Herb Chambers INFINITI of Westborough. Thanks for the kind words!

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Dropped my car off for SERVICE, indoors, and was attended

Dropped my car off for SERVICE, indoors, and was attended to immediately. Service was performed in the amount of time the advisor said, I was notified promptly, paid and drove away in a nice clean car.

Dropped my car off for SERVICE, indoors, and was attended

Dropped my car off for SERVICE, indoors, and was attended to immediately. Service was performed in the amount of time the advisor said, I was notified promptly, paid and drove away in a nice clean car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear that our team at Herb Chambers INFINITI of Westborough provided prompt and efficient service. Safe travels in your clean car!

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