Skip to main content

Herb Chambers INFINITI of Westborough

(1,581 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Inventory

See all 11 vehicles from this dealership.

Meet our employees

Reviews

(1,581 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

Want to share your experience with this dealership?

Write a review

Had a great experience at this dealership with Stiwar &

Had a great experience at this dealership with Stiwar & Kevin, What are their website did they KBB Evaluation of my current car, Made an appointment online, Walked in and was immediately helped by Stiwar, Got the numbers pretty quick, Did the test drive, Sat down in the financing office to do the finalize of paperwork. Walked out with a hat complementary. Have been a Nissan Infiniti owner all my life. This experience only solidifies why I continue to buy. Thank you, Stiwar & Kevin For making the process as smooth as quick as Possible.

Had a great experience at this dealership with Stiwar &

Had a great experience at this dealership with Stiwar & Kevin, What are their website did they KBB Evaluation of my current car, Made an appointment online, Walked in and was immediately helped by Stiwar, Got the numbers pretty quick, Did the test drive, Sat down in the financing office to do the finalize of paperwork. Walked out with a hat complementary. Have been a Nissan Infiniti owner all my life. This experience only solidifies why I continue to buy. Thank you, Stiwar & Kevin For making the process as smooth as quick as Possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for highlighting Stiwar and Kevin's hard work! We appreciate your repeat business, and we hope to welcome you back to Herb Chambers INFINITI of Westborough down the road.

Show full review

Sami served with extreme professionalism, knowledge of

Sami served with extreme professionalism, knowledge of all the cars offered by Infinity and many other car manufacturers, answered all my question with respect and was anticipated many of my next questions. In other words, he understands both his inventory, his competition and respectfully listens to his customers. He helped to find and purchase just the right car for me. Not an easy task. I had been looking for quite some time. I’m sure your car searching experience will be a good one with Sami assisting. Mine was.

Sami served with extreme professionalism, knowledge of

Sami served with extreme professionalism, knowledge of all the cars offered by Infinity and many other car manufacturers, answered all my question with respect and was anticipated many of my next questions. In other words, he understands both his inventory, his competition and respectfully listens to his customers. He helped to find and purchase just the right car for me. Not an easy task. I had been looking for quite some time. I’m sure your car searching experience will be a good one with Sami assisting. Mine was.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Donna, thank you for taking the time to share your experience! We're happy to hear that Sami and the team went above and beyond to assist you, and we hope to welcome you back to Herb Chambers INFINITI of Westborough in the future. Enjoy your new car!

Show full review

Amazing experience!

Amazing experience! They are awesome in many ways! Made us a priority and really made us feel like we were the only client.

Amazing experience!

Amazing experience! They are awesome in many ways! Made us a priority and really made us feel like we were the only client.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Chris, thank you for sharing your review of our team at Herb Chambers INFINITI of Westborough! We look forward to serving you again! Safe travels!

Show full review

There was a short wait time.

There was a short wait time. The service was professional and they explained the process.

There was a short wait time.

There was a short wait time. The service was professional and they explained the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Carlos, we're glad your visit was smooth and professional, with everything clearly explained at Herb Chambers INFINITI of Westborough. We look forward to serving you again! Safe travels!

Show full review

Great, quick service.

Great, quick service. Freddy was great. Very thoughtful and helpful!! My car was ultimately not serviced there as to unimportant issues, but all the same they are great!

Great, quick service.

Great, quick service. Freddy was great. Very thoughtful and helpful!! My car was ultimately not serviced there as to unimportant issues, but all the same they are great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Cirelli, we appreciate your business and review! Thank you for choosing Herb Chambers INFINITI of Westborough and highlighting Freddy's great work. Have a wonderful day!

Show full review

Ferdy Franco is the best Infiniti advisor I had in 25

Ferdy Franco is the best Infiniti advisor I had in 25 years with Infiniti. He provides excellent customer care and he has great knowledge of the products

Ferdy Franco is the best Infiniti advisor I had in 25

Ferdy Franco is the best Infiniti advisor I had in 25 years with Infiniti. He provides excellent customer care and he has great knowledge of the products

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Park! We are thrilled to hear that you can depend on Ferdy for knowledgeable and attentive assistance! Hern Chambers INFINITI of Westborough is grateful for your loyal business, and we look forward to your next visit.

Show full review

Excellent service department.

Excellent service department. Ferdy Franco is the best Infiniti advisor I met in my 25 years with Infiniti

Excellent service department.

Excellent service department. Ferdy Franco is the best Infiniti advisor I met in my 25 years with Infiniti

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience working with Ferdy and the team! We appreciate your business and we look forward to seeing you next time at Herb Chambers INFINITI of Westborough. Have a great day!

Show full review

Always tremendous customer service.

Always tremendous customer service. Ferdy always makes sure that the customer is satisfied. It's my Infiniti dealer of choice.

Always tremendous customer service.

Always tremendous customer service. Ferdy always makes sure that the customer is satisfied. It's my Infiniti dealer of choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your confidence in our team means a lot, Gregory! Thank you for your continued business. We look forward to welcoming you back to Herb Chambers INFINITI of Westborough next time! Safe travels!

Show full review

Stiwar was an outstanding car salesman—truly one of the

Stiwar was an outstanding car salesman—truly one of the best I’ve encountered. From the moment I arrived, he was incredibly sweet, welcoming, and genuinely attentive. He took the time to really listen to what I was looking for in a car and never once made me feel pressured or rushed. I appreciated that he respected my preferences and allowed me the space to make a decision that felt right for me. When I found a car I liked, he went above and beyond by pulling it up to the front for me to take a closer look. One thing that really stood out to me was how transparent and honest he and the dealership were—my grandson was even allowed to look underneath the vehicle. It was clear they weren’t trying to hide anything, which gave me a lot of confidence in the purchase. Even when certain decisions were out of his control, Stiwar didn’t hesitate to speak with his manager on my behalf—advocating for me and doing everything he could to help. His professionalism, patience, and friendly demeanor made the entire experience smooth and enjoyable. I would absolutely recommend Stiwar to anyone looking for a car. You’ll be in great hands! Would you like a shorter version as well for use on something like Google or Yelp? Stiwar was an outstanding car salesman—truly one of the best I’ve encountered. From the moment I arrived, he was incredibly sweet, welcoming, and genuinely attentive. He took the time to really listen to what I was looking for in a car and never once made me feel pressured or rushed. I appreciated that he respected my preferences and allowed me the space to make a decision that felt right for me. When I found a car I liked, he went above and beyond by pulling it up to the front for me to take a closer look. One thing that really stood out to me was how transparent and honest he and the dealership were—my grandson was even allowed to look underneath the vehicle. It was clear they weren’t trying to hide anything, which gave me a lot of confidence in the purchase. Even when certain decisions were out of his control, Stiwar didn’t hesitate to speak with his manager on my behalf—advocating for me and doing everything he could to help. His professionalism, patience, and friendly demeanor made the entire experience smooth and enjoyable. I would absolutely recommend Stiwar to anyone looking for a car. You’ll be in great hands!

Stiwar was an outstanding car salesman—truly one of the

Stiwar was an outstanding car salesman—truly one of the best I’ve encountered. From the moment I arrived, he was incredibly sweet, welcoming, and genuinely attentive. He took the time to really listen to what I was looking for in a car and never once made me feel pressured or rushed. I appreciated that he respected my preferences and allowed me the space to make a decision that felt right for me. When I found a car I liked, he went above and beyond by pulling it up to the front for me to take a closer look. One thing that really stood out to me was how transparent and honest he and the dealership were—my grandson was even allowed to look underneath the vehicle. It was clear they weren’t trying to hide anything, which gave me a lot of confidence in the purchase. Even when certain decisions were out of his control, Stiwar didn’t hesitate to speak with his manager on my behalf—advocating for me and doing everything he could to help. His professionalism, patience, and friendly demeanor made the entire experience smooth and enjoyable. I would absolutely recommend Stiwar to anyone looking for a car. You’ll be in great hands! Would you like a shorter version as well for use on something like Google or Yelp? Stiwar was an outstanding car salesman—truly one of the best I’ve encountered. From the moment I arrived, he was incredibly sweet, welcoming, and genuinely attentive. He took the time to really listen to what I was looking for in a car and never once made me feel pressured or rushed. I appreciated that he respected my preferences and allowed me the space to make a decision that felt right for me. When I found a car I liked, he went above and beyond by pulling it up to the front for me to take a closer look. One thing that really stood out to me was how transparent and honest he and the dealership were—my grandson was even allowed to look underneath the vehicle. It was clear they weren’t trying to hide anything, which gave me a lot of confidence in the purchase. Even when certain decisions were out of his control, Stiwar didn’t hesitate to speak with his manager on my behalf—advocating for me and doing everything he could to help. His professionalism, patience, and friendly demeanor made the entire experience smooth and enjoyable. I would absolutely recommend Stiwar to anyone looking for a car. You’ll be in great hands!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing such a detailed and positive review! We're delighted to hear that Stiwar provided an exceptional experience at Herb Chambers INFINITI of Westborough. It's wonderful knowing his professionalism and honesty made your car-buying journey smooth and enjoyable. We appreciate the recommendation, and we're here if you need anything in the future!

Show full review

Sami has been a pleasure to work with in a complicated

Sami has been a pleasure to work with in a complicated process that is buying a car, he is a straight forward and honest guy

Sami has been a pleasure to work with in a complicated

Sami has been a pleasure to work with in a complicated process that is buying a car, he is a straight forward and honest guy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Josheadie, we're delighted to hear that Sami made your car-buying experience straightforward and enjoyable at Herb Chambers INFINITI of Westborough. Thanks for sharing your positive feedback!

Show full review
See all 1581 reviews