Herb Chambers INFINITI of Westborough

New 866-693-8991 Dealer Website
Used 888-286-1651 Email Dealer
Service 877-272-3953

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Reviews

Average Ratings

4.9
523 lifetime reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.com
  • What a experience!!!
    February 26, 2017

    We just purchased a 2009 Infinity G37 for my son from Herb Chambers Infinity in Westborough, and I would like say that this was by far our best ca...


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    We just purchased a 2009 Infinity G37 for my son from Herb Chambers Infinity in Westborough, and I would like say that this was by far our best car buying experience. Alex Kontoulis was awesome! We were amazed of his knowledge, but what was even more impressive how professional he was. As a business owner, I wish I have people like Alex on my team. If you like Infinity cars, Alex is your guy!!!

    Does recommend this dealer

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  • Exceptional Service
    February 25, 2017

    Avein was courteous, timely and efficient - a gentleman and a pleasure to work with. He went out of his way to help clean out my old car and get m...


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    Avein was courteous, timely and efficient - a gentleman and a pleasure to work with. He went out of his way to help clean out my old car and get me set up in my new vehicle. Thank you!

    Does recommend this dealer

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  • Thank you Avein!
    February 25, 2017

    This was the best car buying experience I have ever had! Avein Watson was great. He answered every question I had, was never pushy on the sale, an...


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    This was the best car buying experience I have ever had! Avein Watson was great. He answered every question I had, was never pushy on the sale, and made the whole experience quick, easy, and painless!! I will recommend him to anyone I know buying a new (or used) car! Thanks Avein!

    Does recommend this dealer

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  • Great service, great salesman.
    February 22, 2017

    Easy, no haggling. Salesman knew his stuff. I went with Herb Chambers because I know they stand behind their vehicles. Great price for the vehi...

    Herb Chambers INFINITI of Westborough

    Thank you for the five-star review, Paul! We're so happy to hear that Michael was able to assist you. Michael is a real asset to our team and I kn...


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    Easy, no haggling. Salesman knew his stuff. I went with Herb Chambers because I know they stand behind their vehicles. Great price for the vehicle and they had my color.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for the five-star review, Paul! We're so happy to hear that Michael was able to assist you. Michael is a real asset to our team and I know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! Best, James A. Bulger, General Manager


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  • THE WORST DEALERSHIP I HAVE ENCOUNTERED TO DATE!!!!!!!!!!!!!
    February 7, 2017

    I brought my car in for a squeaky belt + an inspection sticker. When I left my car was no longer safe to drive. They then offered me this "great...

    Herb Chambers INFINITI of Westborough

    Mr. Maki, As we always appreciate hearing from our customers, we also think it¿¿¿s important that the whole story be told. You brought your 2005 I...


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    I brought my car in for a squeaky belt + an inspection sticker. When I left my car was no longer safe to drive. They then offered me this "great deal", where I would get to pay them to fix the problem they created. When I didn't want to pay them, they then told me that my car was on their lift in pieces and I needed to pay them to get it back in one piece. I would avoid this dealership at all costs.

    Does not recommend this dealer
    Came in for service or repair
    Herb Chambers INFINITI of Westborough

    Mr. Maki, As we always appreciate hearing from our customers, we also think it¿¿¿s important that the whole story be told. You brought your 2005 INFINITI G35 in to our dealership for service on February 3rd for a squealing noise coming from the engine area and an inspection sticker. You told us that you had your belts replaced a several months prior at a Meineke and since then the squealing noise had been getting progressively worse. At that time we replaced 2 belts; the compressor belt and the fan/alternator belt. While performing the inspection for your sticker, our service professionals did a visual inspection of your brakes. You were informed that your rear pads were approximately 3mm. You asked if this would cause you to fail a state inspection, we told you it wouldn¿¿¿t fail but that it also wasn¿¿¿t a safe situation and they should be replaced. You declined the repair. At no time were your wheels removed, this was strictly a visual inspection. You came in again February 6th, after driving approximately 250 miles, stating that there was a grinding noise coming from the rear of the vehicle when you braked. We brought the vehicle in and inspected your brakes. The right rear inboard pad was metal to metal and the caliper was frozen. Our Service Advisor explained this to you and you chose again to not have your brakes repaired. Later, you came back in and our Service Director walked you back into our service drive to show you. Still to this point, your tires were never taken off. We moved the wheels to show you that the left rear wheel moved freely, but the right rear wheel could not be turned. You asked what the repair would cost, we gave you pricing with and without manufacturer parts and you were told that we wouldn¿¿¿t know about the caliper until we took it apart and tried to compress it. You gave verbal approval to repair the vehicle and agreed on the set price, after being given a 20% discount. After taking the car in, we took it apart and found that the right side would not compress, but the left side would. You chose to have us install the aftermarket right caliper. After the repair was done, you demanded we not charge you for labor. You and our Service Director reviewed the already agreed upon quote. However, as a valued customer we decided to just charge for the parts. It is certainly concerning to see in your comments that you feel as though we are the reason your brakes were worn. We work diligently every day to provide all of our guests and their vehicles with exceptional customer service. That award winning customer service involves integrity and transparency, and I am so proud of the service our incredible team provides. It¿¿¿s certainly disappointing to know you feel otherwise, but we wish you well. Best, James A. Bulger, General Manager


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  • New customer for life
    January 28, 2017

    General manager James Bulger was tremendous, and leads his team by example. This was the most pleasant and straightforward car buying experience ...

    Herb Chambers INFINITI of Westborough

    Thank you for sharing your feedback! I'm just so happy to hear that you had such an enjoyable experience. I'm proud of the great service that our ...


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    General manager James Bulger was tremendous, and leads his team by example. This was the most pleasant and straightforward car buying experience I've ever had. The team was extremely well prepared for my arrival, unbelievably accommodating, and very knowledgeable. There were no secrets in the numbers or unanticipated haggling at various intervals. Further, having moved from New York, there were some issues to be sorted through with my title. James personally called me, talked me through the issue in its entirety, and came up with a nontraditional solution to help deal with my trade in and not hold up the process (and gave me his cell phone number). Ultimately, they took my trade, provided me with a loaner car given my hectic schedule, and will be driving the new car to me for delivery once their able to sort through the DMV issues during the week. I am a tough critic as I'm in client service myself, and also happen to be a glass half empty kind of guy. They blew me away. Even at 50 minutes away, they likely just won a customer for life.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for sharing your feedback! I'm just so happy to hear that you had such an enjoyable experience. I'm proud of the great service that our crew provides to our customers and I'll be sure to pass along your kind words. Congratulations on your new INFINITI, we appreciate your business! Best, James A. Bulger, General Manager


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  • Straightforward, No haggle Car Buying Experience...
    January 16, 2017

    If you are looking for a new or used Infiniti, do not look any further. Call Alex Kontoulis @ Infiniti of Westborough. Its a great dealership wit...

    Herb Chambers INFINITI of Westborough

    Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experiences with our dealership, specifically w...


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    If you are looking for a new or used Infiniti, do not look any further. Call Alex Kontoulis @ Infiniti of Westborough. Its a great dealership with super helpful staff. We were assisted by Alex who had amazing knowledge about the car we were looking for. He was patient with us and answered all the questions we had about the car and the dealership. We never felt any pressure that we have to make a decision during our first visit only. We had enough time to sleep over the car we were interested. Once we were ready, Alex went above and beyond to make sure the car was put on HOLD for us for 48 hours before we could decide. When we finally decided, Scott Sundlie, the manager at the dealership made sure that all our questions were answered and we are ready. All I can say is amazing car buying experience. I highly recommend this dealership. Thank you Alex and Scott !!

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experiences with our dealership, specifically with Alex, Scott and Christian. They are truly assets to this team. May you enjoy many safe and amazing miles this winter in your new INFINITI! Best, James A. Bulger, General Manager


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  • Very smooth experience.
    January 14, 2017

    Not planning to buy or lease but just browse, we surprised ourselves by leasing on the spot. Our salesman, Alex Kontoulis, was the most knowledgea...


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    Not planning to buy or lease but just browse, we surprised ourselves by leasing on the spot. Our salesman, Alex Kontoulis, was the most knowledgeable, pleasant and enjoyable young man to deal with. He was extremely helpful, polite and just a joy. James Bulger also was excellent in assuring a smooth experience. Neither gentlemen added pressure to us just wanting us to go away happy with our new car.

    Does recommend this dealer

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  • Best Car Buying Experience!
    January 14, 2017

    The professionalism and courtesy of the entire team at HC Infinity of Westborough was fantastic! Alex was great to work with! I will recommend thi...

    Herb Chambers INFINITI of Westborough

    Thank you, Kim! I really appreciate your feedback on working with Alex. We trust you are enjoying your new INFINITI and look forward to the opport...


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    The professionalism and courtesy of the entire team at HC Infinity of Westborough was fantastic! Alex was great to work with! I will recommend this dealership to my family and friends.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you, Kim! I really appreciate your feedback on working with Alex. We trust you are enjoying your new INFINITI and look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Best, James A. Bulger, General Manager


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  • A Car Dealership That Finally Figured It Out!!
    January 14, 2017

    I have been purchasing/leasing cars for almost 50 years, and all but gave up hope that anything would ever change going through the stressful, ted...


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    I have been purchasing/leasing cars for almost 50 years, and all but gave up hope that anything would ever change going through the stressful, tedious process of dealing with car dealership salesmen, general managers and finance managers. That is until the day most recently when I walked into Herb Chambers of Westborough's Infiniti store. I was greeted by a young, very pleasant sales associate, Alex Kontoulis. Expecting the high pressure tactics to begin immediately, which is typically the case, my experience was just the opposite. Alex was personable, professional, knowledgeable, and seemed to actually care about me as a "customer", as opposed to a potential quick sale to be preyed upon. In fact, all Alex attempted to do was help educate me about my car options that would meet my needs, establish a repoire, and introduce me to the management, sales, and service team of the dealership. He concluded by inviting me back to meet his General Manager, James Bulger. I left feeling pretty encouraged by the meeting, but skeptical about what were the potential motives. Since I was interested in leasing two vehicles, and after explaining to my wife about my experience, I asked her if she would be willing to visit the dealership with me. Her response was "Are you crazy". My wife loathes the car buying experience, for good reasons, but nonetheless I encouraged her to go, with the understanding she would only have to choose a car she liked, and I would do the rest. The following day in a snow storm we entered the dealership and were greeted by Alex and James Bulger. Thinking that the high pressure tactics were about to begin, we were totally caught off guard by James's pleasant demeanor, and genuine concern to get to know us as real people. Still in shock, including my wife, I anticipated the games were about to begin. Now, as is always the case, I came prepared with my target budget, that I usually get to in the end, but not without going through a long, painful negotiation (WAR), that saps all of my energy, and leaves me wondering, why anyone would put themselves through this process. To our delight and shock, it just never happened. What did transpire was an extremely honest and upfront conversation with James and Alex about how they would meet my budget in the actual cars we wanted. No arguing, no bait and switch tricks, just total transparency and honesty. After agreeing to the deal, nothing to argue about, we were introduced to the Finance Manager, Christian Urracca, who quickly took us through the dreaded and confusing paperwork process. Once again, no pressure, just a comprehensive explanation of the contract. Amazingly, we were able to return our vehicles, get the new vehicles registered, inspected and complete a true sign and drive. Needless to say I think my wife had a born again car dealership experience for which I'm extremely grateful. I have to commend James and Alex for not only their exceptional customer service, but also for their genuine attempt to do whatever was necessary to satisfy our needs. In all my years, I never would have imagined leaving a car dealership feeling so good about the experience, as well as feeling we had just made a number of new friendships. By the way, the customer service hasn't ended, as they continue to follow up with us to answer any questions we may have. Also, Alex has invited me back to the dealership to continue the education of the many amenities the new Infiniti vehicles have to offer. In conclusion, if you want to experience a customer oriented dealership, operated with passion from the top down, I would highly recommend visiting James Bulger and his team at Herb Chambers Infiniti of Westborough. Finally, a car dealership that has figured it out!!

    Does recommend this dealer

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