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Herb Chambers INFINITI of Westborough

(1,573 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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Stiwar was an outstanding car salesman—truly one of the

Stiwar was an outstanding car salesman—truly one of the best I’ve encountered. From the moment I arrived, he was incredibly sweet, welcoming, and genuinely attentive. He took the time to really listen to what I was looking for in a car and never once made me feel pressured or rushed. I appreciated that he respected my preferences and allowed me the space to make a decision that felt right for me. When I found a car I liked, he went above and beyond by pulling it up to the front for me to take a closer look. One thing that really stood out to me was how transparent and honest he and the dealership were—my grandson was even allowed to look underneath the vehicle. It was clear they weren’t trying to hide anything, which gave me a lot of confidence in the purchase. Even when certain decisions were out of his control, Stiwar didn’t hesitate to speak with his manager on my behalf—advocating for me and doing everything he could to help. His professionalism, patience, and friendly demeanor made the entire experience smooth and enjoyable. I would absolutely recommend Stiwar to anyone looking for a car. You’ll be in great hands! Would you like a shorter version as well for use on something like Google or Yelp? Stiwar was an outstanding car salesman—truly one of the best I’ve encountered. From the moment I arrived, he was incredibly sweet, welcoming, and genuinely attentive. He took the time to really listen to what I was looking for in a car and never once made me feel pressured or rushed. I appreciated that he respected my preferences and allowed me the space to make a decision that felt right for me. When I found a car I liked, he went above and beyond by pulling it up to the front for me to take a closer look. One thing that really stood out to me was how transparent and honest he and the dealership were—my grandson was even allowed to look underneath the vehicle. It was clear they weren’t trying to hide anything, which gave me a lot of confidence in the purchase. Even when certain decisions were out of his control, Stiwar didn’t hesitate to speak with his manager on my behalf—advocating for me and doing everything he could to help. His professionalism, patience, and friendly demeanor made the entire experience smooth and enjoyable. I would absolutely recommend Stiwar to anyone looking for a car. You’ll be in great hands!

Rating breakdown (out of 5):
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing such a detailed and positive review! We're delighted to hear that Stiwar provided an exceptional experience at Herb Chambers INFINITI of Westborough. It's wonderful knowing his professionalism and honesty made your car-buying journey smooth and enjoyable. We appreciate the recommendation, and we're here if you need anything in the future!

Sami has been a pleasure to work with in a complicated

Sami has been a pleasure to work with in a complicated process that is buying a car, he is a straight forward and honest guy

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Josheadie, we're delighted to hear that Sami made your car-buying experience straightforward and enjoyable at Herb Chambers INFINITI of Westborough. Thanks for sharing your positive feedback!

I always have great service and prompt help at this

I always have great service and prompt help at this dealership each time I visit

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Sarah, thank you for being a Herb Chambers INFINITI of Westborough customer! We appreciate you trusting us with your service needs and look forward to seeing you next time!

We needed a second car for our family quickly, and Bryce,

We needed a second car for our family quickly, and Bryce, Kevin, and team were helpful and accommodating. They were friendly, knowledgeable, and made the process simple.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Bryce, Kevin, and the team at Herb Chambers INFINITI of Westborough made your car-buying experience smooth and efficient. Thank you for choosing us!

My parents just bought me a new car.

My parents just bought me a new car. Sami made the experience easy and enjoyable.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Molly! Thank you for leaving us this five-star review and kind words about Sami from our sales team at Herb Chambers INFINITI of Westborough! We'll see you next time in your new car!

Sami was extremely helpful in our purchase.

Sami was extremely helpful in our purchase. Made sure we understood everything and was able to limit our trips back and forth from Western Mass. I highly recommend him if you are in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Melissa, we're delighted to hear that Sami provided such helpful service during your purchase at Herb Chambers INFINITI of Westborough. Thank you for recommending him and sharing your experience!

Ferdy was my service advisor and was very professional

Ferdy was my service advisor and was very professional and accommodating. Very easy experience. Thanks

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Jim, we're delighted to hear that Ferdy provided you with a professional and accommodating experience at Herb Chambers INFINITI of Westborough. Thanks for sharing your feedback!

Excellent service provided to a new customer who was

Excellent service provided to a new customer who was passing through the greater Boston area

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

All of us at Herb Chambers INFINITI of Westborough are happy to see this wonderful feedback! Thank you!

Sami took great care of us.

Sami took great care of us. Honest, genuine person who wants to do everything he can to help. I would buy from Sami again in the future and really enjoyed working with him on my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Sami provided you with such a positive experience at Herb Chambers INFINITI of Westborough. It's wonderful knowing he made your purchase enjoyable and seamless. We look forward to assisting you again in the future!

Westborough Infiniti had a make and model I needed and

Westborough Infiniti had a make and model I needed and Sales Rep Stiwar Polanco and the business office got me a great rate and a wonderful and professional experience in their lovely showroom. GREAT JOB! 👍 Update: Upon driving off the lot I noticed the Service department forgot to put the Inspection sticker on my car but I alerted the Service department and Stiwar and came back this morning and it was resolved very quickly. I also didn't previously have the business card of Kevin Hosein who was great in finding my ideal rate and plan with TD Bank. THANKS KEVIN! YOU AND STIWAR ARE THE BEST! 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Andy, we're delighted to hear that Stiwar and Kevin provided you with a professional experience at Herb Chambers INFINITI of Westborough. It's great to know the team quickly resolved your inspection sticker issue as well. Thank you for choosing us!