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Herb Chambers INFINITI of Westborough

(1,594 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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Prompt, courteous and patient with all questions.

Prompt, courteous and patient with all questions. Sami took care of us and addressed all our concerns

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Sami provided you with prompt and courteous service at Herb Chambers INFINITI of Westborough. Thank you for sharing your experience!

My experience selling my car at Infiniti was amazing!

My experience selling my car at Infiniti was amazing! It took about an hour and the process was very simple and easy. Sami assisted me and answered all of my questions and helped me to get a better deal on my car compared to what the appraiser was going to offer. Totally recommend working with Sami!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Marissa, we're delighted to hear that Sami made your car-selling experience smooth and rewarding at Herb Chambers INFINITI of Westborough. Thank you for recommending us!

The total buying process at this dealership was very

The total buying process at this dealership was very easy. There was no pressure to purchase when I walked in and had all my questions answered thoroughly and professionally. Sami is knowledgeable regarding the Infiniti brand and was a pleasure to work with. Honestly it was one of the best car buying experience I have ever had. Thank you Sami!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Jim, we're delighted to hear that Sami and the team at Herb Chambers INFINITI of Westborough made your car-buying experience so enjoyable. Thank you for sharing your positive feedback! Enjoy every mile in your new Infiniti!

Consistent excellent service.

Consistent excellent service. My car has always been serviced at this dealership from the day that I bought it. Francis is wonderful to work with.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Judy, thank you for your loyalty and kind words about Francis! We're delighted to know you've consistently received excellent service at Herb Chambers INFINITI of Westborough. We look forward to continuing to serve you in the future!

I do all my Infinity car service for over fifteen years

I do all my Infinity car service for over fifteen years in Westborough Herb Chambers. As always everyone and everything was excellent.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Alexander, thank you for your loyalty and trust in Herb Chambers INFINITI of Westborough over the years! We're delighted to hear that our team continues to provide excellent service. Looking forward to serving you again soon!

Great service!

Great service! Very attentive, quick to resolve any problem. Great customer service, and trustworthy. Always a pleasure doing business.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Herb Chambers INFINITI of Westborough! We're delighted to hear that our team always provides attentive and trustworthy service. We look forward to serving you again next time!

Francis was incredibly friendly and helpful!

Francis was incredibly friendly and helpful! I was a bit early to my appointment and they were able to take me in shortly after. The waiting area is comfortable and I do enjoy looking around the showroom for a bit too. Everyone you meet and talk to while there is so cordial. The service was completed in a rather timely manner and done well. I appreciate the vacuuming and washing of my car that done before I leave. The video sent to me that shows things like my brakes for example are helpful and provide some insight into the state of your vehicle. I would 100% recommend Herb Chambers Infiniti of Westborough Massachusetts. Thanks again to Francis and the whole team there for making it another great trip to the dealer!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We're delighted to hear that Francis and our team at Herb Chambers INFINITI of Westborough provided a friendly and efficient experience. It's great to know you enjoyed the amenities, and we appreciate your recommendation. Safe travels until your next visit!

Very helpful, courteous and professional staff.

Very helpful, courteous and professional staff. Very satisfied with the customer setvice provided. We will recommend friends.

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you for the wonderful feedback! We're delighted to hear that our team at Herb Chambers INFINITI of Westborough provided such a satisfying experience. We appreciate your recommendation and look forward to serving you again in the future!

Really appreciate it Sami thank you for guiding us

Really appreciate it Sami thank you for guiding us through out the sales will come for another one soon 👏🏼👏🏼

Rating breakdown (out of 5):
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  • Overall experience 4.0
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Dealer response

We're delighted to hear that Sami provided excellent guidance during your visit at Herb Chambers INFINITI of Westborough. We look forward to welcoming you back for another purchase soon!

Great service department!

Great service department! Nicholas Briggs helped me get some work done on my vehicle and was extremely transparent with what my vehicle needed and pricing, and stayed in constant contact throughout the week. He went above and beyond to make sure it was a great experience! Will absolutely be coming back for all my future work.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Michael, thank you for sharing your experience with our service team at Herb Chambers INFINITI of Westborough! We're delighted to hear that Nicholas provided exceptional assistance and kept you informed throughout the process. We look forward to seeing you again for future vehicle needs!