Volvo Cars West County

Extremely respectful, patient and accommodating! All who I came into contact with were excellent and knew their respective positions.

Great buying experience. Tom handled everything. Very easy to work with. Go see Tom for your next vehicle.

The service department is so good to me!! They have always taken care of any issues I have had with my vehicle and have done it promptly

We have purchased 8 Volvos over the years. Always outstanding. First time for Tom Super

Here was my experience at Volvo West County - My wife and I called about a used truck for sale on the lot. We took time off work, test drove, paid to have it inspected by our mechanic, and placed a $3,000.00 deposit as a hold until Volvo's mechanics could look it over. The sales manager and I discussed the repairs and we agreed aside from a few fixes, which Volvo would make, the sale of the vehicle would come with no warranty; any subsequent repairs would be owned by us. The manager made us a firm price offer on the phone and told us to think on it – “no rush” as we had a deposit. When we walked in two days later to purchase the truck the same sales manager yelled from the office, “the truck is sold!”. I reminded him about the deposit and asked how it could be sold? His response, “I had time to think about it and I’m not selling you the truck”. He rushed us into the finance office to have our deposit refunded before we could dispute and pushed us out the door continuing to say he had another buyer and we were out of luck. When I called again two days later to try and get an honest answer on what had happened and how they could conduct business this way, the response I got from the same sales manager was “when a good deal smacks you on the xxx you better take it next time. You could be driving the truck if you didn’t wait.” There are a lot of car dealers in the area - If you want one that values being fair and honest, I would consider shopping somewhere else.

Jim, a car salesman, had the audacity to to speak to us in such disrespectful and ignorant way while inquiring about purchasing a vehicle. I have never in my Life been spoken to this way, customer service is complete xxxx. Sleazy And Unprofessional. DO NOT RECOMMEND

Bought a Volvo XC90 today. Our sales person Brandon Spraul was excellent. He was patient, knowledgeable and thorough. Mat Iglehart business director was great too. The service crew who prepped our car to the nice sales person who though very busy got Brandon to help us. Great experience-you can feel the great culture there.

Stay far away from this place. Sleezy sales and finance people that will continually lie and not follow through. I wrote up a full timeline of my experience purchasing a vehicle here and shared with the manager (Steve). He did not seem to care at all. xxxx, he didn't even apologize. Purchased a car earlier this month and have been following up on my missing paperwork and deposit ever since. They apparently mailed it 2 weeks ago. Matt in finance pushed hard to increase the size of my loan. I told him I wanted to put $20k down but he still drafted paperwork for $10k saying that it's the "last of the free money" and to just pay off the difference immediately. Full details below. Nov 3 (thurs) -Test drove car & put $1k down - Volvo WC agreed to fix a door ding on the driver side - Sales guy Todd said he'd get replacement all weather floor matts since mine were taken -Met with Matt in Finance - Website advertising 3.5% interest rate but he said that was a mistake it's now 3.99% - I said ok and told him I'd like to put $20k down -Matt asked if I would be open to a lower interest rate if I put less down. I told him I'd consider it. Nov 9 (wed) -Arrived to complete purchase -Dent looked the same -Paperwork was already written with $10k down and 3.99% -Told Matt I wanted $20k down - Matt responded with this is the last of the free money, you're getting a good deal, bla bla bla -Also said I could just pay off the $10k immediately and it would be the same -Ended up meeting in the middle at $15k down and I just wanted to leave at that point Nov 15 (tues) -Followed up on the paperwork needed to get plates and my deposit refund -Todd said he he'd get back to me but never did Nov 18 (fri) -Followed up again and Todd said Matt would call me that morning -That did not happen so I followed up again -Todd called and said everything would be mailed Nov 25 (Fri) -I still have not received my deposit back or the paperwork need to register the car -I followed up once again and said he'd check when he got in -Then said offices were closed Nov 28 (mon) -Followed up with Todd again and he said he'd call someone named Jessica - Of course, I didn't hear from anyone Nov 30th -Called the manager (Steve) - He said Matt didn't recall any of that and he said he could send me a tracking number -No apology or resolution yet

They have the best service!! Tom Caulkins is top notch!! The dealership is very lucky to him!! If u r looking to buy look him up I promise u won’t be disappointed!!

My visit at West County Volvo was again very pleasant. The entire office staff, even the attendant who washes my car are all very courteous! My service advisor, Greg Hutton took car of me right away and the technician who repaired a very tedious and laborious job did so in a timely manner. Also, the wait is made tolerable due to a lovely wait area and coffee/ water bar.