Bergstrom of Kaukauna

bought a challenger , easy pleasant transaction , sales person carl was great and very helpful to complete the sale

PLEASE BEWARE! THEY ARE RUNNING A SCAM OVER THERE I TOOK MY VEHICLE FOR SERVICE OVER THERE. OIL CHANGE, TIRE ROTATION, LIGHT BULB REPLACEMENT. THEY CHARGED ME FOR THE TIRE ROTATION AND NEVER DID IT. HOW MANY OTHER CUSTOMERS DID THEY DO THIS TOO. FIND SOMEPLACE ELSE TO HAVE YOUR VEHICLE SERVICED.

PLEASE BEWARE! I TOOK MY VEHICLE IN FOR SERVICE AT THE BERGSTORM OF KAUKAUNA TO HAVE AN OIL CHANGE, TIRE ROTATION, AND A LIGHT BULB REPLACE. THEY CHARGE ME FOR THE TIRE ROTATION AND NEVER DID THE TIRE ROTATION ON MY VEHICLE. HOW MANY OTHER CUSTOMERS DID THEY DO THIS TOO. I DO NOT RECOMMEND YOU BRING IN YOUR VEHICLE TO BERGSTORM OF KAUKAUNA FOR SERVICES. FIND SOMEPLACE ELSE.

I have a 2010 Dodge Journey SXT front wheel drive 3.5 V-6. I brought it in for an excessive oil useage problem.(2 Quarts between changes). I have been to 4 other shops before Bergstrom Kaukauna, who did not take care of the problem. When I called Bergstrom Kaukauna, to explain my issue, Morgan from service was very helpful, and recommended a bg engine cleaning product with my next oil change. This took care of the problem. I was so frustrated before going to Bergstrom Kaukauna, and talking to Morgan, I was ready to get rid of my Journey. Thank you Morgan, and thank you Bergstrom, you have gained a customer for life. My deepest appreciation Todd

I bought this 2017 Dodge Ram 1500 brand new and at 400 miles on a trip to visit grandchildren, the electronic locks quit working day 8. I called the salesman, Jim Loppnow and he said we can make you an appointment to brings it in or you can take it to a Ram dealership closer to you. I said this is "unacceptable" as it is a huge waste of my time for a BRAND NEW VEHICLE that should have no problems. He gave me the customer service number for Chrysler, 800-247-9753 and I talked to EMILY. She said she would get back to me. I waited 3 hours, nothing. In the meantime I went to get lunch and when I put the key in the lock to unlock the door the EMERGENCY Horn went off and went off and went off until I started it up and started driving. I locked it with the key at my destination. When I came back and unlocked it the EMERGENCY HORN went off loud and again and again until I started it up and started driving off. Now I am afraid to go anywhere because of these electronic failures. I called Chrysler again and reported the NEW problem. The person I talked to said that EMILY had not started a case for my complaint because Chrysler's computers were not working. I told her about the new problem. She tried to call the dealership and had to leave a voice mail. I told her what I wanted was someone from the dealership to drive up leave me a vehicle and pick up my Ram 1500 fix it and deliver it back. I am not going to hold my breath because I think I will die from this HORRIBLE ANTI-CUSTOMER SERVICE. Do not, do not, do not do business with Chrysler. I had a Toyota for 10 years with absolutely no problems. What was I thinking????

Purchased a "certified" used Jeep Grand Cherokee from this place. Had asked for new tires but was told no. After some time asked again and was told by the sales rep that he would check again. Did not get new tires. 2 of the tires where at 4/32 and 2 where at 5/32. Doing the math that leaves about 9000 miles left. After complaining was told they would replace the tires. Still waiting. Did find out that they got the cheapest available. Now I will have to wait

Eventually I didn't buy the car, but all things considered I received a great service and Joe (Kirsten) was very helpful, polite and made a great offer. Due to other circumstances I could not buy the car, but I would surely recommend this dealer.

We were very interested in a car, but the pictures were not on the website. We asked multiple times by mail if they would send us some pictures. The only response we got were automated e-mails telling us they would call and if we were helped yet (still not the case). Apparently this dealer only wants to sell a car if you can visit in person.

Happy that they were able to help with my less than perfect credit. Also, they offered a very friendly environment and a simple process. Now I have my new Equinox on the road and the payments are very affordable.

Kevin and Matt were an absolute pleasure to work with. I was greeted with a smile at the front door when I arrived, and the process was flawless from there. I would highly recommend this dealership to anyone who is looking for a great experience and a great deal.