Silsbee Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
133 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    September 3, 2020

    Great service as expected! Sales Manager to service writer to shop. Overall solid Ford effort!

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 23, 2020

    Took a little while to find a problem that was intermittent but they stayed with it and corrected the problem.

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    Came in for service or repair
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  • January 7, 2016

    I have been doing business with Silsbee Ford for approximately 10 years and have, as always, been completely satisfied with the "serviced after the sale"... that Silsbee Ford provides. I have purchased three vehicles over the years, from Silsbee Ford and have always been completely satisfied. Their cheerful and professional attitudes always make a customer look forward to their next visit.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks so much for the wonderful comments of the team here at Silsbee Ford. We greatly appreciate your business, and thank you again for the review! ...

  • 5.0 out of 5
    July 4, 2020

    I was recently in for an oil change and tire rotation and the work was performed in a timely manner and the entire staff was very friendly and professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jessie, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! T...ake care!

  • 5.0 out of 5
    May 19, 2020

    I have been purchasing vehicles and having them serviced at Silsbee Ford for 28 years. Everyone is always friendly and the prices are always great Thank... you David Grass Jr

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    Came in for service or repair
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    Dealer Response

    David, thank you for your wonderful response to the quality of service our staff provides! We hope you continue to choose Silsbee Ford, Inc. for all y...our vehicle needs! Take care!

  • 5.0 out of 5
    May 10, 2020

    I bought a used vehicle the sales persons were and are very good to work with, then I took my vehicle back for an oil change , I was very pleased with... the customer service.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 21, 2020

    Wonderful dealership sales team. In and out not stressful. Thank you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    March 16, 2020

    Easy to make an appointment, they get it in and doesn't take long.

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  • 4.0 out of 5
    March 16, 2020

    Could use update to customer waiting area. The staff was somewhat cold but seemed to want to help.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Howard, thank you for taking the time out of your day to tell us about your experience. If you have any additional questions about your new vehicle, w...e will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    February 25, 2020

    Wendy always does a great job coordinating our service needs.

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