Reviews
Write a reviewFailing a faithful Customer
These folks really don't want to sell you a vehicle they want to force you into the bottom line with top line prices Mr. Lee Mack was wonderful but past him the rest of the Men were not friendly and no help I ended up at JK subaru were I bought an Ascent after being a ford customer for over 25 yrs.
Failing a faithful Customer
These folks really don't want to sell you a vehicle they want to force you into the bottom line with top line prices Mr. Lee Mack was wonderful but past him the rest of the Men were not friendly and no help I ended up at JK subaru were I bought an Ascent after being a ford customer for over 25 yrs.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
New truck purchase
Visit was a very good experience. No pressure and very professional
New truck purchase
Visit was a very good experience. No pressure and very professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service Department
Easy process having oil changed and tires rotated. In and out within appropriate time.
Service Department
Easy process having oil changed and tires rotated. In and out within appropriate time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
madayoc123@hotmail.com
Got an oil change and they put the WRONG OIL FILTER on. They changed it to the right one but in the meantime I travel to Louisiana from Texas for the Christmas season and could really have gotten into horrible trouble with the WRONG OIL FILTER being put on my truck. The manager never said a word to me, the service manager never said work, they don't give a crap about you once they make the sale. NEVER AGAIN
madayoc123@hotmail.com
Got an oil change and they put the WRONG OIL FILTER on. They changed it to the right one but in the meantime I travel to Louisiana from Texas for the Christmas season and could really have gotten into horrible trouble with the WRONG OIL FILTER being put on my truck. The manager never said a word to me, the service manager never said work, they don't give a crap about you once they make the sale. NEVER AGAIN
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Don't go here
When I bought my Truck there I was given 3 Free oil changes. OK whatever. Every time I have tried to go and Get an Oil change. I keep getting told I have to make an appointment with them at lest 3 weeks before just dropping it off. The little girl rolling her eyes at me while telling me this and show me the door. So they don't have enough people working back there to keep is all I can figure or not enough good hands. Either way I won't be going back. I Let everyone Know not to go there. Makes me wish I would have never bought anything from this Company.
Don't go here
When I bought my Truck there I was given 3 Free oil changes. OK whatever. Every time I have tried to go and Get an Oil change. I keep getting told I have to make an appointment with them at lest 3 weeks before just dropping it off. The little girl rolling her eyes at me while telling me this and show me the door. So they don't have enough people working back there to keep is all I can figure or not enough good hands. Either way I won't be going back. I Let everyone Know not to go there. Makes me wish I would have never bought anything from this Company.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
WORST BUYING EXPERIENCE EVER - Redeemed
They ended up shipping the light to me after some complaining. Besides the light issues the truck was beautiful. I am not sure how to retract my ad but now I am happy with them.
WORST BUYING EXPERIENCE EVER - Redeemed
They ended up shipping the light to me after some complaining. Besides the light issues the truck was beautiful. I am not sure how to retract my ad but now I am happy with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Replacement of light bulbs for break lights
I appreciate the great customer service that I always experience at Silsbee Ford.
Replacement of light bulbs for break lights
I appreciate the great customer service that I always experience at Silsbee Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly staff makes servicing vehicles easy
The staff is quick, fair, and even offer to use our ford points instead of charging for service. I bring my children and have a great experience.
Friendly staff makes servicing vehicles easy
The staff is quick, fair, and even offer to use our ford points instead of charging for service. I bring my children and have a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Amanda, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!
Best deal ever.....
Mr.Dan Flynn was on point about everything. Told me all about the vehicle. Fastest deal I ever made. In and out. Wish all salesman where like him. ?
Best deal ever.....
Mr.Dan Flynn was on point about everything. Told me all about the vehicle. Fastest deal I ever made. In and out. Wish all salesman where like him. ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Derrick, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!
Service for F150 Truck
Great service and great people. This is the second time for service, Thanks
Service for F150 Truck
Great service and great people. This is the second time for service, Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, we are very happy we could provide you with a positive service experience once again! At Silsbee Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!