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Silsbee Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (145 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (145 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Failing a faithful Customer

These folks really don't want to sell you a vehicle they want to force you into the bottom line with top line prices Mr. Lee Mack was wonderful but past him the rest of the Men were not friendly and no help I ended up at JK subaru were I bought an Ascent after being a ford customer for over 25 yrs.

Failing a faithful Customer

These folks really don't want to sell you a vehicle they want to force you into the bottom line with top line prices Mr. Lee Mack was wonderful but past him the rest of the Men were not friendly and no help I ended up at JK subaru were I bought an Ascent after being a ford customer for over 25 yrs.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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New truck purchase

Visit was a very good experience. No pressure and very professional

New truck purchase

Visit was a very good experience. No pressure and very professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Department

Easy process having oil changed and tires rotated. In and out within appropriate time.

Service Department

Easy process having oil changed and tires rotated. In and out within appropriate time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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madayoc123@hotmail.com

Got an oil change and they put the WRONG OIL FILTER on. They changed it to the right one but in the meantime I travel to Louisiana from Texas for the Christmas season and could really have gotten into horrible trouble with the WRONG OIL FILTER being put on my truck. The manager never said a word to me, the service manager never said work, they don't give a crap about you once they make the sale. NEVER AGAIN

madayoc123@hotmail.com

Got an oil change and they put the WRONG OIL FILTER on. They changed it to the right one but in the meantime I travel to Louisiana from Texas for the Christmas season and could really have gotten into horrible trouble with the WRONG OIL FILTER being put on my truck. The manager never said a word to me, the service manager never said work, they don't give a crap about you once they make the sale. NEVER AGAIN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Don't go here

When I bought my Truck there I was given 3 Free oil changes. OK whatever. Every time I have tried to go and Get an Oil change. I keep getting told I have to make an appointment with them at lest 3 weeks before just dropping it off. The little girl rolling her eyes at me while telling me this and show me the door. So they don't have enough people working back there to keep is all I can figure or not enough good hands. Either way I won't be going back. I Let everyone Know not to go there. Makes me wish I would have never bought anything from this Company.

Don't go here

When I bought my Truck there I was given 3 Free oil changes. OK whatever. Every time I have tried to go and Get an Oil change. I keep getting told I have to make an appointment with them at lest 3 weeks before just dropping it off. The little girl rolling her eyes at me while telling me this and show me the door. So they don't have enough people working back there to keep is all I can figure or not enough good hands. Either way I won't be going back. I Let everyone Know not to go there. Makes me wish I would have never bought anything from this Company.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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WORST BUYING EXPERIENCE EVER - Redeemed

They ended up shipping the light to me after some complaining. Besides the light issues the truck was beautiful. I am not sure how to retract my ad but now I am happy with them.

WORST BUYING EXPERIENCE EVER - Redeemed

They ended up shipping the light to me after some complaining. Besides the light issues the truck was beautiful. I am not sure how to retract my ad but now I am happy with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Replacement of light bulbs for break lights

I appreciate the great customer service that I always experience at Silsbee Ford.

Replacement of light bulbs for break lights

I appreciate the great customer service that I always experience at Silsbee Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly staff makes servicing vehicles easy

The staff is quick, fair, and even offer to use our ford points instead of charging for service. I bring my children and have a great experience.

Friendly staff makes servicing vehicles easy

The staff is quick, fair, and even offer to use our ford points instead of charging for service. I bring my children and have a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Amanda, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day!

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Best deal ever.....

Mr.Dan Flynn was on point about everything. Told me all about the vehicle. Fastest deal I ever made. In and out. Wish all salesman where like him. ?

Best deal ever.....

Mr.Dan Flynn was on point about everything. Told me all about the vehicle. Fastest deal I ever made. In and out. Wish all salesman where like him. ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Derrick, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

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Service for F150 Truck

Great service and great people. This is the second time for service, Thanks

Service for F150 Truck

Great service and great people. This is the second time for service, Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steven, we are very happy we could provide you with a positive service experience once again! At Silsbee Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

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