New 866-482-9358 Dealer Website
Used 877-736-8740 Email Dealer
Service 877-801-4270

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Reviews

Average Ratings

4.7
Average based on 51 reviews.
  • Silsbee Ford: The best in sales and service

    I have been doing business with Silsbee Ford for approximately 10 years and have, as always, been completely satisfied with the "serviced after th...

    Dealer Response

    Thanks so much for the wonderful comments of the team here at Silsbee Ford. We greatly appreciate your business, and thank you again for the revie...


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    I have been doing business with Silsbee Ford for approximately 10 years and have, as always, been completely satisfied with the "serviced after the sale" that Silsbee Ford provides. I have purchased three vehicles over the years, from Silsbee Ford and have always been completely satisfied. Their cheerful and professional attitudes always make a customer look forward to their next visit.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks so much for the wonderful comments of the team here at Silsbee Ford. We greatly appreciate your business, and thank you again for the review!


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  • New F150

    Billy Dietz was especially accommodating in taking the time to find the vehicle that I wanted.


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    Billy Dietz was especially accommodating in taking the time to find the vehicle that I wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very pleased with Silsbee Ford and salesman

    I was looking for a vehicle with a good price and a few of the newer features at a price I could afford. Mike Andrus was very helpful and patient ...

    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such a high star rating! It means so much to us to have earned your trust in...


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    I was looking for a vehicle with a good price and a few of the newer features at a price I could afford. Mike Andrus was very helpful and patient with our thoughts and concerns. He searched and worked until he found just the right vehicle for us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!


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  • Excellent Experience

    The sales team of Rick Sarver and Yancy Biddy worked very hard finding the exact 2016 Explorer with the colors and options I wanted. They kept me ...


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    The sales team of Rick Sarver and Yancy Biddy worked very hard finding the exact 2016 Explorer with the colors and options I wanted. They kept me informed along the way which is very important to me. Plus the bottom line is the fact they made an attractive deal for me. I am very pleased with the way everything turned out. I was also very comfortable dealing with Sharon in financing as she was very pleasant and explained everything very well. I will definitely recommend Silsbee Ford to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Review for service on my 2013 F-150 Trk

    Excellent as always! Always willing to do what ever it takes (with in reason)to make it right!


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    Excellent as always! Always willing to do what ever it takes (with in reason)to make it right!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • AC compressor blues

    Fantastic . . . I was able to get an appointment the same day to have my AC compressor checked out. When it was found to be busted, a new one was ...

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Kathy! At Silsbee Ford, we value our customer...


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    Fantastic . . . I was able to get an appointment the same day to have my AC compressor checked out. When it was found to be busted, a new one was ordered and arrived Monday afternoon (Kim called and told me). I dropped off the car Tuesday morning and had cold air blowing in my face by that afternoon.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Kathy! At Silsbee Ford, we value our customers and we look forward to seeing you on your next visit. Take care!


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  • Great service

    My appointment was right in time. Great service every time. Thanks!


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    My appointment was right in time. Great service every time. Thanks!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fast & Efficient Service

    Ms Wendy was quick and efficient on ordering the necessary part to take care of the recall on my Ford Focus. She also got my car in for the repair...

    Dealer Response

    We're always happy to help our customers at Silsbee Ford. Feel free to stop by if you ever need any more help.


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    Ms Wendy was quick and efficient on ordering the necessary part to take care of the recall on my Ford Focus. She also got my car in for the repair within a week of the part coming in. So far my car has been running great. Thanks!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're always happy to help our customers at Silsbee Ford. Feel free to stop by if you ever need any more help.


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  • Quick and clean

    Quick service to replace tire. Hardly any wait time for service


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    Quick service to replace tire. Hardly any wait time for service

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    I recently bought an f-150 King Ranch. Couldnt be happier with the truck or the service. Jim and the sales team made my first time buyer a success...

    Dealer Response

    Thank you for taking the time to share your feedback with us. We sincerely thank you for your business and hope to continue serving you for many y...


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    I recently bought an f-150 King Ranch. Couldnt be happier with the truck or the service. Jim and the sales team made my first time buyer a success. Only thing I would change, is the fact that I didn't get a full tank or even a half tank of gas. Other than that I was happy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We sincerely thank you for your business and hope to continue serving you for many years to come!


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