Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
65 lifetime reviews.
  • Silsbee Ford: The best in sales and service

    I have been doing business with Silsbee Ford for approximately 10 years and have, as always, been completely satisfied with the "serviced after th...

    Dealer Response

    Thanks so much for the wonderful comments of the team here at Silsbee Ford. We greatly appreciate your business, and thank you again for the revie...


    Show Full Review

    I have been doing business with Silsbee Ford for approximately 10 years and have, as always, been completely satisfied with the "serviced after the sale" that Silsbee Ford provides. I have purchased three vehicles over the years, from Silsbee Ford and have always been completely satisfied. Their cheerful and professional attitudes always make a customer look forward to their next visit.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful comments of the team here at Silsbee Ford. We greatly appreciate your business, and thank you again for the review!


    Hide Full Review
  • 2014 F150

    Sales people are 1st class, Billy came in on his day off to show me this truck. Sharon, who did all the paper, was personable, and a joy to talk too.


    Show Full Review

    Sales people are 1st class, Billy came in on his day off to show me this truck. Sharon, who did all the paper, was personable, and a joy to talk too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Service

    A great place!! Everyone was friendly and kind. It was easy to tell that they appreciate my business.


    Show Full Review

    A great place!! Everyone was friendly and kind. It was easy to tell that they appreciate my business.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Consumer

    Great customer service. I was only passing through the area with no appointment, but they got my truck right in and had a look at it. Great friend...

    Dealer Response

    Josh, we?re happy we could help you! Safe travels!


    Show Full Review

    Great customer service. I was only passing through the area with no appointment, but they got my truck right in and had a look at it. Great friendly staff !!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Josh, we?re happy we could help you! Safe travels!


    Hide Full Review
  • Replacing water pump on 2012 Ford F150,Ecoboost

    ok,But repairs were higher than any quote I looked at on internet,500 VS 900 dollars.But I wasn't sure it was actually the water pump,my 2012 Ford...

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Jimmy! If there is anything else we can do to...


    Show Full Review

    ok,But repairs were higher than any quote I looked at on internet,500 VS 900 dollars.But I wasn't sure it was actually the water pump,my 2012 Ford F150 has only 105,000 miles on it when water pump goes out.My warranty went out at 100,000.I would have figured the dealership would have tried to contact my warranty people or Ford Motor co. to get me some help on bill ,,with no more miles than that on the truck.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Jimmy! If there is anything else we can do to assist you, please let us know! Take care!


    Hide Full Review
  • Silsbee Ford Review

    Always a pleasure; good service, pleasant, caring personnel and prompt service.

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Robert! Thank you so much for choosing Silsbe...


    Show Full Review

    Always a pleasure; good service, pleasant, caring personnel and prompt service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Robert! Thank you so much for choosing Silsbee Ford as your first choice for service!


    Hide Full Review
  • Ford Focus repair

    Had recall work done . Very satisfied with the work that was done .


    Show Full Review

    Had recall work done . Very satisfied with the work that was done .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Thank You Silsbee Ford

    After having had a bad experience at another Ford dealer my expectations were hopeful but not very high. The Silsbee Ford team performed a warran...

    Dealer Response

    Ken, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions,...


    Show Full Review

    After having had a bad experience at another Ford dealer my expectations were hopeful but not very high. The Silsbee Ford team performed a warranty repair on my F250 a week or so ago and I wanted to drive my truck a bit to be sure all was well before I submitted my review. My experience with Wendy and the Silsbee Ford Team was top notch and way above expectation. That experience has restored my faith in great customer and technical service from dealers. Though I live in the Northwest Houston area, you can rest assured I will bring my truck back to Silsbee Ford for any service needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ken, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


    Hide Full Review
  • Service

    I could have gotten a call telling me what was wrong with car.


    Show Full Review

    I could have gotten a call telling me what was wrong with car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Silsbee Fors

    Bought my truck in to be coated with the quantum, and it turned out better than expected! It definitely doesn't look like a 12 year old truck now!


    Show Full Review

    Bought my truck in to be coated with the quantum, and it turned out better than expected! It definitely doesn't look like a 12 year old truck now!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review