Reviews
Write a review2017 F-250 Service
Took my 2017 F-250 in for Oil change and service, they were quick and thorough.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Silsbee Ford
Made an appointment and was greeted and seen immediately by service representative, Mason Garsee. The service was completed promptly and the entire experience was positive
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cheryl, we're pleased to hear everything was completed to your satisfaction. Thanks again for your business! Take care!
Used car
I had a fantastic salesman. He never pressured me about anything. He helped me with everything that I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
F150 repair.
Great customer service. Had to make a second trip to get the repair needed but got it right the second time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New truck
Amazing and best buying experience I have ever had
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Escape purchase at Silsbee Ford
Very soft sell. No high pressure tactics here. One of the best purchasing experiences ever. Mike Andrus is top notch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Silsbee Ford
Ford service department, especially the receptionists, give professional & excellent service. I was provided a ride home, though it wasn't a mandatory part of the service & my vehicle is far from new. There was a clericle error that nearly resulted in the wrong vehicle being scheduled for brake repair; & in November, I brought a cargo trailer in to Silsbee Ford for inspection & it failed, only to learn from a repair facility elsewhere that the inspections were no longer a state requirement.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Randy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Silsbee Ford for all your vehicle needs! Take care!
F150 review
Always efficient , cost effective ; I have confidence in their work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Job Silsbee Ford
I found my experience at Silsbee Ford to be enlighting and smooth in processing due to the great staff and service provided. Donald Fritz, my salesman provided a professional service in finding the right vehicle for me while keeping a friendly attitude during the process,making me feel like I was a lifelong friend in the dealership. He provided professional advice throughout the progression of my car buying experience and spoke truthfully and honestly gaining my trust and dedication to Silsbee Ford. Great job Donald Fritz and great job Silsbee Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Service was great and fast. They really know how to treat their customers.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase