Hendrick Motors of Charlotte

Had A-Service done on my 1-year-old 2024 GLE-450e with under 7,000 miles. Patrick Bradley was my Service Advisor, and he was great to deal with. He answered all my questions and kept me up to speed on the service while I waited in the customer lounge. It was a great visit, and Patrick is great to deal with, Thank You!

Excellent service all around. Savannah always provides great customer service. Have been using this dealership for 15 years for new car purchases and servicing and will continue to use them.

Jonathan always takes good care of us. Hendrick is clean and the service is fast... I've never been disappointed. I would absolutely recommend Hendrick's service department.

The service provided was very good and on time. They also updated the recall on the solfware. At the end as usual, the wash the car. The wait g area is very confortable with amenities.

Everything went well, dealership clean, great selection of drinks and car wash was through. The waiting was a little noisy, but might have been because of one person using speaker phone

The Service team at Hendrick BMW in Charlotte, and particularly my Service advisor John Paul Kemp, never fail to impress me with their friendliness, professionalism, and willingness to do whatever it takes to satisfy their customers. I always feel welcome and as if I am their top-priority no matter the circumstance. Thanks again John Paul and the whole team Hendrick BMW for maintaining such a high standard of service!

Jonathan was excellent as usual in taking care of my car repair and on time. He is very pleasant to work with and one of the best representatives I have ever had.

I am very pleased with the customer services I receive from Jonathan Tothe, and the repairs of my Mercedes from Hendricks. Based on my satisfaction, I purchased a new E-350 Mercedes on 5/23/25. Justin Fieulleteau was the sales associate. He was excellent in every phase of the sales.Both Justin and Jonathan are assests to Hendricks, and I highly recommend them to Hendrick's customers.

The entire team that works with our Service Rep Cliff are excellent, professional and informative!!!! The technician?s video communication is so helpful and Cliff?s caring professionalism allows you to feel certain that the repair you are paying for is being performed, unlike the South Charlotte Mercedes-Benz location left us feeling many times.

Had a bit of an emergency and Savannah helped me out. Professional, pleasant, and efficient... she was great! Got me back on the road in about an hour... and I did not have an appointment!